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10 days into ACT and already regretting!

  1. #1
    Junior Member
    Join Date
    Oct 2015
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    6

    Default 10 days into ACT and already regretting!

    I've been a loyal user for BSNL broadband for 10 years. No doubt ACT provides really good internet connection at lower rates as far as it is up but I've experienced downtime of 12 hours, not once, not twice but thrice in 10 days. Being down for a day once in 6 months is probably okay but this thing is ridiculous. Once it "ACT" LED goes out, there's no hope for it to come back for a good long time and these downtimes are happening during peak hours when people have to do their work. I would have been happier if I had BSNL, I regret for getting ACT. Though BSNL plans are expensive and their pings are poor and worst packetloss, their uptime has no match to yours. I'm at least connected to the internet and I could do my work. I barely faced any downtimes in the span of 10 years.

    I want to get back to BSNL but I've payed for 6 months, so I've to stick to ACT for six months. If I face anymore downtimes during working hours, I'd straight away take it off, no need of any refund, i'll go back to good old bsnl because it at least makes me connected to the internet.

    I am resident of Malakpet, Hyderabad. ;-;

  2. #2
    Junior Member
    Join Date
    Oct 2015
    Posts
    6

    Default

    Another problem has arisen! "You have an invalid network configuration. Please contact Customer Service." Wow, just wow. No point of calling them either, worst service they've got after all.

  3. #3
    Junior Member
    Join Date
    Oct 2015
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    Default

    by the way, if anyone is trying to find out the ACT made router's username and password, here it is:
    Username:tw_admin password:tw_admin. Peace

  4. #4
    Bronze Member
    Join Date
    Aug 2009
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    135

    Default

    Quote Originally Posted by muzzzle View Post
    by the way, if anyone is trying to find out the ACT made router's username and password, here it is:
    Username:tw_admin password:tw_admin. Peace
    Hello! Will you please expand ACT so that we will know who is that broadband service provider?did you get any prior info on the quality of that ISP before deciding to quit BSNL and opt for ACT?now you seem to be regretting!Most of us, if not all have a lack of trust in a PSU like BSNL! But for transparency and reliability of service No PVT ISP can match BSNL!Come back to BSANL asap !

    - - - Updated - - -

    Quote Originally Posted by muzzzle View Post
    by the way, if anyone is trying to find out the ACT made router's username and password, here it is:
    Username:tw_admin password:tw_admin. Peace
    Hello! Will you please expand ACT so that we will know who is that broadband service provider?did you get any prior info on the quality of that ISP before deciding to quit BSNL and opt for ACT?now you seem to be regretting!Most of us, if not all have a lack of trust in a PSU like BSNL! But for transparency and reliability of service No PVT ISP can match BSNL!Come back to BSANL asap !

  5. #5
    Silver Member pwarbi's Avatar
    Join Date
    Sep 2015
    Posts
    488

    Default

    If you're still that unhappy, most companies have a 28 day cancelation policy and they'll let you cancel the contract with no further obligation.

    That might be maybe something to look in to or at least enquire about maybe?

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