India Broadband Forum


current connection problem

This is a discussion on current connection problem within the Airtel Broadband forums, part of the Broadband Internet Service Providers category; Since the last 2 or 3 days my internet keeps on disconnecting.I called up airtel too but still keeps on ...

Go Back   India Broadband Forum > Indian Broadband Forums > Broadband Internet Service Providers > Airtel Broadband

India Broadband Forum


Airtel Broadband Airtel broadband forum for all issues related to airtel broadband internet services.

                      

Reply

 

LinkBack Thread Tools Display Modes
Old 10-10-08, 01:00 AM   #1
Junior Member
 
stick0's Avatar
 
Join Date: Jun 2008
Location: Home
Posts: 53
Rep Power: 2
stick0 is on a distinguished road
Default current connection problem

Since the last 2 or 3 days my internet keeps on disconnecting.I called up airtel too but still keeps on with the same problem.Is this my problem or anyone of you guys also having same problem?
stick0 is offline   Reply With Quote
Old 10-10-08, 01:53 AM   #2
Aditya
 
smoothvibes's Avatar
 
Join Date: Jul 2008
Location: New Delhi/ London
Posts: 4,914
Rep Power: 11
smoothvibes is a name known to allsmoothvibes is a name known to allsmoothvibes is a name known to allsmoothvibes is a name known to allsmoothvibes is a name known to allsmoothvibes is a name known to all
Send a message via AIM to smoothvibes
Default

please post your router/modem details too
and please check DSL/link/i light on your modem/router if it flashes during disconnection then its a possbile problem with physical setup or its a line fault.

please update complete details
smoothvibes is offline   Reply With Quote
Old 10-10-08, 01:54 PM   #3
Junior Member
 
stick0's Avatar
 
Join Date: Jun 2008
Location: Home
Posts: 53
Rep Power: 2
stick0 is on a distinguished road
Default

Beetel 220BX.
Yes all of those light flashes when i get disconnected too and the disconnection duration is like 5 to 10 seconds.
stick0 is offline   Reply With Quote
Old 10-10-08, 02:02 PM   #4
Platinum Member
 
just4kix's Avatar
 
Join Date: Dec 2007
Location: Pune
Posts: 8,899
Blog Entries: 6
Rep Power: 19
just4kix is a splendid one to beholdjust4kix is a splendid one to beholdjust4kix is a splendid one to beholdjust4kix is a splendid one to beholdjust4kix is a splendid one to beholdjust4kix is a splendid one to beholdjust4kix is a splendid one to beholdjust4kix is a splendid one to behold
Default

Quote:
Originally Posted by stick0 View Post
Beetel 220BX.
Yes all of those light flashes when i get disconnected too and the disconnection duration is like 5 to 10 seconds.
It is a highly localized phenomena in the space-time continuom.

Sorry. Could not resist a dig. Watching too much Star Trek - The Next Generation.

(Poker faced): It is a problem that may be affecting your line only. Call up Airtel CC.

Last edited by just4kix; 10-16-08 at 06:20 PM.
just4kix is offline   Reply With Quote
Old 10-10-08, 05:53 PM   #5
Junior Member
 
stick0's Avatar
 
Join Date: Jun 2008
Location: Home
Posts: 53
Rep Power: 2
stick0 is on a distinguished road
Default

I call up Airtel CC everyday since this freakin problem .
stick0 is offline   Reply With Quote
Old 10-10-08, 06:35 PM   #6
Aditya
 
smoothvibes's Avatar
 
Join Date: Jul 2008
Location: New Delhi/ London
Posts: 4,914
Rep Power: 11
smoothvibes is a name known to allsmoothvibes is a name known to allsmoothvibes is a name known to allsmoothvibes is a name known to allsmoothvibes is a name known to allsmoothvibes is a name known to all
Send a message via AIM to smoothvibes
Default

what airtel said about it, tell them to run a fault diagnostic test on your line and check SNR on your modem

apart from this please check physical setup of your broadband using main socket (first socket installed by airtel) only

main socket>>filter/splitter>>DSL cable>>modem>>USB>>system
>>phone

and remove all other devices from phone line like fax or any other additional phone
smoothvibes is offline   Reply With Quote
Old 10-10-08, 07:24 PM   #7
Platinum Member
 
Join Date: Aug 2007
Location: Chennai
Posts: 4,246
Rep Power: 12
essbebe is a glorious beacon of lightessbebe is a glorious beacon of lightessbebe is a glorious beacon of lightessbebe is a glorious beacon of lightessbebe is a glorious beacon of lightessbebe is a glorious beacon of light
Default

http://i22.tinypic.com/2wd905f.jpg
post yours see under Statistics ADSl.
or report data asked in Post 6.
Only SNR Attn Line speed attainable and RATE both U/L D/L
and Mod selected needed.
If you can Select only GDMT in DSL page and Bitswap enabled. ( Mod choices )and try.
essbebe is offline   Reply With Quote
Old 10-11-08, 03:46 PM   #8
Junior Member
 
stick0's Avatar
 
Join Date: Jun 2008
Location: Home
Posts: 53
Rep Power: 2
stick0 is on a distinguished road
Default

I called up those Airtel CC (noobs) and this lady attend my call she said i got virus and she was getting hostile for no reason and i'm pretty sure that there is no godamn virus on my pc.Could it also because there's some problem in my DNS settings andc they also told me to check my bytes send/recived and they told me that i have no problem with it but i'm still having problem.

Here.
http://img257.imageshack.us/img257/2250/95964108ew3.png

And on top i'm experiencing new problem everyday (aren't i one big fat lucky fellow?:P)my second problem is that everytime i restart my pc i have to activate airtel net activation which is done through IE.Now i'm starting to think maybe my router set up is fuxxxx....

Last edited by stick0; 10-11-08 at 09:02 PM.
stick0 is offline   Reply With Quote
Old 10-12-08, 11:30 AM   #9
Platinum Member
 
Join Date: Aug 2007
Location: Chennai
Posts: 4,246
Rep Power: 12
essbebe is a glorious beacon of lightessbebe is a glorious beacon of lightessbebe is a glorious beacon of lightessbebe is a glorious beacon of lightessbebe is a glorious beacon of lightessbebe is a glorious beacon of light
Default

Suggestion 1 :
In modem settings Maintanence select Client TR-069 ( if available)
Disable it or increase time to say 136000
Suggestion 2o adsl ber test. error rate seems high.
for comparison mine 110BX1 now
Quote:
ADSL BER Test - Result
The ADSL BER test completed successfully.
Test Time (sec): 20
Total Transferred Bits: 0x0000000002360A00
Total Error Bits: 0x0000000000000000
Error Ratio: 0.00e+00
Suggestion 3 :Check contacts. Ensure all Phones connected AFTER ADSL splitter.
( or disconnect , if any parallel connection in any other room ).
Query :
Quote:
i have to activate airtel net activation which is done through IE
Where ? Give link IP address. New to me (Airtel user for three years )
Suggestion 4:
Beetel 220BX
. Post Device status screen shot.
Quote:
MINE Jan 2008. 110BX1.
Board ID: 96338L-2M-8M
Software Version: 3.12L.01.A2pB023k.d20k_rc2
Bootloader (CFE) Version: 1.0.37-12.1
Can you do Firmware update if needed, or ask Airtel CC to do it.
essbebe is offline   Reply With Quote
Old 10-12-08, 08:09 PM   #10
Junior Member
 
stick0's Avatar
 
Join Date: Jun 2008
Location: Home
Posts: 53
Rep Power: 2
stick0 is on a distinguished road
Default

Quote:
Where ? Give link IP address. New to me (Airtel user for three years )
here .
http://img379.imageshack.us/img379/8904/actvvh5.png

And i should increase Client TR-069 to 136000?

REply guys i'm really having big problem i don't know what to do.

Last edited by stick0; 10-12-08 at 08:09 PM. Reason: Automerged Doublepost
stick0 is offline   Reply With Quote
Old 10-13-08, 02:02 AM   #11
Platinum Member
 
Join Date: Aug 2007
Location: Chennai
Posts: 4,246
Rep Power: 12
essbebe is a glorious beacon of lightessbebe is a glorious beacon of lightessbebe is a glorious beacon of lightessbebe is a glorious beacon of lightessbebe is a glorious beacon of lightessbebe is a glorious beacon of light
Default

How do you access this page online in IE? img379.imageshack.us/img379/8904/actvvh5.png
( Never had to try Netexpert or this site. May have seen and forgotten. Thanks for the info)

You are already connected to Internet via Airtel ISP ?
After you got net activation above, what all changes were made in the modem settings and computer TCP/IP pages, every time for normal connection ?

Para two : Your SNR is poor Attn should also reduce . What was the Mod mode selected ? If GDMT, check the connections/cables. Did you disable client tr- 069?
Instead of asking questions, you should have tried the changes suggested and given feedback -ve or positive.
Post IP config/all data.
Probably Airtel CC may change the modem. Call CC
again. .
essbebe is offline   Reply With Quote
Old 10-13-08, 08:07 PM   #12
Junior Member
 
stick0's Avatar
 
Join Date: Jun 2008
Location: Home
Posts: 53
Rep Power: 2
stick0 is on a distinguished road
Default

I'm still confused how it happened actually.Today i called up and got my router reset and so far so good...

Quote:
Para two : Your SNR is poor Attn should also reduce . What was the Mod mode selected ? If GDMT, check the connections/cables. Did you disable client tr- 069?
I don't get this part.

Quote:
How do you access this page online in IE?
122.160.224.44

Last edited by stick0; 10-14-08 at 01:07 AM.
stick0 is offline   Reply With Quote
Old 10-14-08, 03:55 AM   #13
 
Admin's Avatar
 
Join Date: Jan 2006
Location: New Delhi
Age: 32
Posts: 4,700
Rep Power: 12
Admin is just really niceAdmin is just really niceAdmin is just really niceAdmin is just really niceAdmin is just really nice
Default

Sorry to barge in like this...

stick0 how do you get to know that you are disconnected for 5-10 seconds... is it coz some times a webpage doesnt open and comes up with page not found message? and you refresh it again and it works fine?

If this is not the case could you please let us know how you came to the conclusion that you get disconnected for 5-10 seconds.

( Please do not think that I am taking you as a newbie or something of that sort... just trying to get to the root of it)
Admin is offline   Reply With Quote
Old 10-14-08, 04:40 PM   #14
Junior Member
 
stick0's Avatar
 
Join Date: Jun 2008
Location: Home
Posts: 53
Rep Power: 2
stick0 is on a distinguished road
Default

I know because the network icon shows disconnection and site won't open during that period.I don't know how i got this problem.
stick0 is offline   Reply With Quote
Old 10-16-08, 12:16 PM   #15
Junior Member
 
stick0's Avatar
 
Join Date: Jun 2008
Location: Home
Posts: 53
Rep Power: 2
stick0 is on a distinguished road
Default

I found my self helpless.. .When i'm facing the problem i typed (cmd) ping Google and i get 'time out' as reply is this really because of virus?
stick0 is offline   Reply With Quote
Old 10-16-08, 06:20 PM   #16
Platinum Member
 
just4kix's Avatar
 
Join Date: Dec 2007
Location: Pune
Posts: 8,899
Blog Entries: 6
Rep Power: 19
just4kix is a splendid one to beholdjust4kix is a splendid one to beholdjust4kix is a splendid one to beholdjust4kix is a splendid one to beholdjust4kix is a splendid one to beholdjust4kix is a splendid one to beholdjust4kix is a splendid one to beholdjust4kix is a splendid one to behold
Default

I don't think that it is a virus. Line problem most likely. I had similar issues, but with BSNL: http://www.indiabroadband.net/bsnl-b...ions-bsnl.html (My interactions with BSNL)
just4kix is offline   Reply With Quote
Old 10-18-08, 09:51 AM   #17
Bronze Member
 
Join Date: Jan 2008
Location: Pune
Age: 28
Posts: 161
Rep Power: 2
jakemake123456 is on a distinguished road
Default

U should get airtel to run a test on your line , also how are u connected ? PPPOE / dialer ?
When u call Airtel , Ask to speak directly with the Tech dept , normal CC guys are useless .
Have Airtel send an onsite engineer they are usually dispatched within the day but only after you raise a ticket with the Tech Dept .
I feel it's a problem with your line , maybe with earthing or some power leak , try connecting via PPPOE mode for the time being but u definately need an onsite engineer to check the telephone cable going from the main junction box till your home .
jakemake123456 is offline   Reply With Quote
Old 10-21-08, 04:27 PM   #18
Junior Member
 
Join Date: Sep 2008
Posts: 12
Rep Power: 2
stagliano is on a distinguished road
Default

Quote:
Originally Posted by stick0 View Post
I know because the network icon shows disconnection and site won't open during that period.I don't know how i got this problem.
ermmm has it occured to you, that your network icon showing disconnection is a disconnection between your machine and the dsl modem/router
stagliano is offline   Reply With Quote
Reply

Tags
connection, current, problem

Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads

Thread Thread Starter Forum Replies Last Post
Connection Problem sankarsingh BSNL broadband 8 09-08-08 05:09 PM
connection problem Nashiz BSNL broadband 7 07-06-08 06:23 PM
Problem in connection soumenrchow BSNL broadband 5 03-24-08 07:58 PM
Do you like the forum's current skin? Admin Suggestions and Complaints 4 10-20-07 06:02 PM
Microsoft aiming at 13 percent to 15 percent growth in current fiscal year Guest News and Views from the Business World 0 12-02-06 03:10 AM


All times are GMT +5.5. The time now is 11:54 PM.


India Broadband Forum