India Broadband Forum

superprash2003 · 02-18-09, 09:40 PM

services like skype should work , i gues vonage may not!!

annne · 02-19-09, 06:35 PM

I have lodged a complaint to the DOT from the grievance.nic.in site and also emailed to the TRAI id's listed before.
What more can we do on this?
Any idea about lodging complaint in the Consumer Forums?

The Action Status Details for the complaint lodged with DOT shows this now:

Received by : Department of Telecommunications
Forwarded To : M/s.Bharti Airtel Ltd.
Address : Narendra Gupta
: Director Legal & RA
: Unitech World Cyber Floor,
: Tower-A,4th Floor, Sector-39
: Gurgaon, Haryana
: narender.gupta@airtel.in
Date of Action : 19/02/2009

cool_techie_tvm · 02-19-09, 06:39 PM

I had emailed them. But PGRAMS -:- Grievance Registration Form is giving me Invalid Characters (" " " " " " = = = = = " " ?) appearing in Subject Content

annne · 02-19-09, 06:42 PM

Just remove any special characters like " or = appearing anywhere in the address fields and complaint body.
I also had the same issue.

cool_techie_tvm · 02-19-09, 06:49 PM

Thanks. Had to do some editing in the content.

My reference no DOTEL/E/2009/00611

StormShadow · 02-19-09, 11:15 PM

i Hope the admin would add these address also to my first post

i believe... Consumer Online Resources & Empowerment Centre is ideal as it is supported by Govt. of India

FILE YOUR COMPLAINTS here.
Core Centre

Select Services -- then ISP -- then continue with registering ur complaint

Consumer Coordination Council (CCC)
Supported By, DEPARTMENT OF CONSUMER AFFAIRS (Ministry of Consumer Affairs, Food & Public Distribution, Govt. of India)

Code:

CORE Centre
NITS Complex
A 20-21, Sector 62
NOIDA - 201 307 (UP)
Tel: 0120- 4235448, 2404273

Email: director at core.nic.in, webadmin at core.nic.in, cccdel at del3.vsnl.net.in,

dnash · 02-20-09, 09:01 PM

Your Grievance is Successfully Registered. Note your

Registration No. DOTEL/E/2009/00631

for future reference.

cool_techie_tvm · 02-20-09, 09:48 PM

Status of my query

Quote:

Registration No : DOTEL/E/2009/00611
Name : Praveen
Received by : Department of Telecommunications
Forwarded To : M/s.Bharti Airtel Ltd.
Address : Narendra Gupta
Director Legal & RA
Unitech World Cyber Floor,
Tower-A,4th Floor, Sector-39
Gurgaon, Haryana
narender.gupta@airtel.in
Date of Action : 20/02/2009

StormShadow · 02-20-09, 11:42 PM

According to the Airtel Fair Usage Policy

1."a small number of users" are those who use more than a mere 10-13% of data usage.
2. "A generous usage level is" = 10-13% data usage.
3 Slow speeds 128/256/384kbps can impair Airtel's network performance.

With Airtel axing speeds even in 128/246/348kbps that impairs Airtel's network performance then it is safe to say that Airtel can shut down its ISP business.

Airtel has no right to be a internet traffic cop

StarK · 02-21-09, 01:27 AM

i still don't understand this generous n non generous thingy...

ajith_bibin · 02-24-09, 04:42 PM

Hi Friends,

I got response for the complaint given.

They requested me to first exhaust the 3tier grievance redressal mechanism of service provider and in the event of not being satisfied with their response,you may approach Dot with documentary proofs of exhausting the 3 tier channel of service provider.(i.e copy of correspondence with customer care center,Nodal Officer and appellate authority of service provider)

They also C.C the letter to Airtel Zonal manager and asked him to take necessary action in the matter and to intimate the subscriber directly.

Anyone else got the same response,let us know.

Regards,
S.Ajith

StormShadow · 02-24-09, 08:02 PM

i have to yet get a reply.

airtel =

rahulkafun · 03-04-09, 06:27 PM

thnkx dude........I jst nw sent a mail to the concerned people and also completed the Grievances form.......hope tat sme gud happens.........bt these guys(airtel) do anything 4 money f**k craps.......

02-19-09, 06:35 PM	#22
annne Junior Member Join Date: Feb 2009 Posts: 2 Rep Power: 0	Lodged Complaint I have lodged a complaint to the DOT from the grievance.nic.in site and also emailed to the TRAI id's listed before. What more can we do on this? Any idea about lodging complaint in the Consumer Forums? The Action Status Details for the complaint lodged with DOT shows this now: Received by : Department of Telecommunications Forwarded To : M/s.Bharti Airtel Ltd. Address : Narendra Gupta : Director Legal & RA : Unitech World Cyber Floor, : Tower-A,4th Floor, Sector-39 : Gurgaon, Haryana : narender.gupta@airtel.in Date of Action : 19/02/2009 Last edited by annne; 02-19-09 at 06:36 PM. Reason: Automerged Doublepost

02-19-09, 11:15 PM	#26
StormShadow Junior Member Join Date: Nov 2008 Posts: 44 Rep Power: 2	i Hope the admin would add these address also to my first post i believe... Consumer Online Resources & Empowerment Centre is ideal as it is supported by Govt. of India FILE YOUR COMPLAINTS here. Core Centre Select Services -- then ISP -- then continue with registering ur complaint Consumer Coordination Council (CCC) Supported By, DEPARTMENT OF CONSUMER AFFAIRS (Ministry of Consumer Affairs, Food & Public Distribution, Govt. of India) Code: CORE Centre NITS Complex A 20-21, Sector 62 NOIDA - 201 307 (UP) Tel: 0120- 4235448, 2404273 Email: director at core.nic.in, webadmin at core.nic.in, cccdel at del3.vsnl.net.in,

02-24-09, 04:42 PM	#31
ajith_bibin Junior Member Join Date: Feb 2009 Posts: 3 Rep Power: 0	Got Response from DoT Hi Friends, I got response for the complaint given. They requested me to first exhaust the 3tier grievance redressal mechanism of service provider and in the event of not being satisfied with their response,you may approach Dot with documentary proofs of exhausting the 3 tier channel of service provider.(i.e copy of correspondence with customer care center,Nodal Officer and appellate authority of service provider) They also C.C the letter to Airtel Zonal manager and asked him to take necessary action in the matter and to intimate the subscriber directly. Anyone else got the same response,let us know. Regards, S.Ajith

03-04-09, 06:27 PM	#33
rahulkafun Junior Member Join Date: Mar 2009 Age: 23 Posts: 1 Rep Power: 0	hey thnkx dude........I jst nw sent a mail to the concerned people and also completed the Grievances form.......hope tat sme gud happens.........bt these guys(airtel) do anything 4 money f**k craps.......

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India Broadband Forum

Letter to TRAI and DOT about unfair "Airtel Fair Usage Policy".

Letter to TRAI and DOT about unfair "Airtel Fair Usage Policy".

Similar Threads

02-18-09, 09:40 PM	#21
superprash2003 Platinum Member Join Date: Feb 2008 Posts: 2,692 Rep Power: 5	services like skype should work , i gues vonage may not!!

02-19-09, 06:39 PM	#23
cool_techie_tvm Amor vincit omnia Join Date: Dec 2007 Posts: 2,682 Blog Entries: 4 Rep Power: 4	I had emailed them. But PGRAMS -:- Grievance Registration Form is giving me Invalid Characters (" " " " " " = = = = = " " ?) appearing in Subject Content

02-19-09, 06:42 PM	#24
annne Junior Member Join Date: Feb 2009 Posts: 2 Rep Power: 0	Just remove any special characters like " or = appearing anywhere in the address fields and complaint body. I also had the same issue.

02-19-09, 06:49 PM	#25
cool_techie_tvm Amor vincit omnia Join Date: Dec 2007 Posts: 2,682 Blog Entries: 4 Rep Power: 4	Thanks. Had to do some editing in the content. My reference no DOTEL/E/2009/00611

02-20-09, 09:01 PM	#27
dnash Junior Member Join Date: Jun 2008 Age: 24 Posts: 33 Rep Power: 2	Your Grievance is Successfully Registered. Note your Registration No. DOTEL/E/2009/00631 for future reference.

02-20-09, 11:42 PM	#29
StormShadow Junior Member Join Date: Nov 2008 Posts: 44 Rep Power: 2	According to the Airtel Fair Usage Policy 1."a small number of users" are those who use more than a mere 10-13% of data usage. 2. "A generous usage level is" = 10-13% data usage. 3 Slow speeds 128/256/384kbps can impair Airtel's network performance. With Airtel axing speeds even in 128/246/348kbps that impairs Airtel's network performance then it is safe to say that Airtel can shut down its ISP business. Airtel has no right to be a internet traffic cop

02-21-09, 01:27 AM	#30
StarK Platinum Member Join Date: Mar 2008 Location: Nayi Dilli Posts: 1,392 Rep Power: 4	i still don't understand this generous n non generous thingy...

02-24-09, 08:02 PM	#32
StormShadow Junior Member Join Date: Nov 2008 Posts: 44 Rep Power: 2	i have to yet get a reply. airtel =

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