This is a discussion on Letter to TRAI and DOT about unfair "Airtel Fair Usage Policy". within the Airtel Broadband forums, part of the Broadband Internet Service Providers category; services like skype should work , i gues vonage may not!!...
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| Airtel Broadband Airtel broadband forum for all issues related to airtel broadband internet services. |
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| | #21 |
| Platinum Member Join Date: Feb 2008
Posts: 2,692
Rep Power: 5 | services like skype should work , i gues vonage may not!! |
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| | #22 |
| Junior Member Join Date: Feb 2009
Posts: 2
Rep Power: 0 | I have lodged a complaint to the DOT from the grievance.nic.in site and also emailed to the TRAI id's listed before. What more can we do on this? Any idea about lodging complaint in the Consumer Forums? The Action Status Details for the complaint lodged with DOT shows this now: Received by : Department of Telecommunications Forwarded To : M/s.Bharti Airtel Ltd. Address : Narendra Gupta : Director Legal & RA : Unitech World Cyber Floor, : Tower-A,4th Floor, Sector-39 : Gurgaon, Haryana : narender.gupta@airtel.in Date of Action : 19/02/2009 Last edited by annne; 02-19-09 at 06:36 PM. Reason: Automerged Doublepost |
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| | #23 |
| Amor vincit omnia | I had emailed them. But PGRAMS -:- Grievance Registration Form is giving me Invalid Characters (" " " " " " = = = = = " " ?) appearing in Subject Content |
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| | #24 |
| Junior Member Join Date: Feb 2009
Posts: 2
Rep Power: 0 | Just remove any special characters like " or = appearing anywhere in the address fields and complaint body. I also had the same issue. |
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| | #26 |
| Junior Member Join Date: Nov 2008
Posts: 44
Rep Power: 2 | i Hope the admin would add these address also to my first post i believe... Consumer Online Resources & Empowerment Centre is ideal as it is supported by Govt. of India FILE YOUR COMPLAINTS here. Core Centre Select Services -- then ISP -- then continue with registering ur complaint Consumer Coordination Council (CCC) Supported By, DEPARTMENT OF CONSUMER AFFAIRS (Ministry of Consumer Affairs, Food & Public Distribution, Govt. of India) Code: CORE Centre NITS Complex A 20-21, Sector 62 NOIDA - 201 307 (UP) Tel: 0120- 4235448, 2404273 Email: director at core.nic.in, webadmin at core.nic.in, cccdel at del3.vsnl.net.in, |
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| | #27 |
| Junior Member Join Date: Jun 2008 Age: 24
Posts: 33
Rep Power: 2 | Your Grievance is Successfully Registered. Note your Registration No. DOTEL/E/2009/00631 for future reference. |
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| | #28 | |
| Amor vincit omnia | Status of my query Quote:
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| | #29 |
| Junior Member Join Date: Nov 2008
Posts: 44
Rep Power: 2 | According to the Airtel Fair Usage Policy 1."a small number of users" are those who use more than a mere 10-13% of data usage. 2. "A generous usage level is" = 10-13% data usage. 3 Slow speeds 128/256/384kbps can impair Airtel's network performance. With Airtel axing speeds even in 128/246/348kbps that impairs Airtel's network performance then it is safe to say that Airtel can shut down its ISP business. Airtel has no right to be a internet traffic cop |
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| | #30 |
| Platinum Member | i still don't understand this generous n non generous thingy... |
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| | #31 |
| Junior Member Join Date: Feb 2009
Posts: 3
Rep Power: 0 | Hi Friends, I got response for the complaint given. They requested me to first exhaust the 3tier grievance redressal mechanism of service provider and in the event of not being satisfied with their response,you may approach Dot with documentary proofs of exhausting the 3 tier channel of service provider.(i.e copy of correspondence with customer care center,Nodal Officer and appellate authority of service provider) They also C.C the letter to Airtel Zonal manager and asked him to take necessary action in the matter and to intimate the subscriber directly. Anyone else got the same response,let us know. Regards, S.Ajith |
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| | #32 |
| Junior Member Join Date: Nov 2008
Posts: 44
Rep Power: 2 | i have to yet get a reply. airtel = |
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| | #33 |
| Junior Member Join Date: Mar 2009 Age: 23
Posts: 1
Rep Power: 0 | thnkx dude........I jst nw sent a mail to the concerned people and also completed the Grievances form.......hope tat sme gud happens.........bt these guys(airtel) do anything 4 money f**k craps....... |
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| Tags |
| airtel, airtel fair usage policy, broadband, dot, fair usage policy, internet, letter, slow, trai, unfair |
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