Results 1 to 39 of 39

Letter to TRAI and DOT about unfair "Airtel Fair Usage Policy".

  1. #1
    Bronze Member StormShadow's Avatar
    Join Date
    Nov 2008
    Posts
    132

    Default Letter to TRAI and DOT about unfair "Airtel Fair Usage Policy".

    My letter to TRAI and DOT about unfair "Airtel Fair Usage Policy".

    I request other broadband users to email the TRAI and DOT about unfair "Airtel Fair Usage Policy". Let us come together through this forum and fight this unfair policy. Irrespective of the end result we all should write to the necessary authorities about such unfiar policies and voice our protest.

    This call is not just for Airtel users but to all internet users becasue if this AFUP is allowed then every ISP in India will follow suit and wreck broadband in India.

    I also request other users to post their response/email here in this forum

    Dont forget to mention your name, address and phone as anonymous emails will not be considered.

    Dear Sir,

    I would like to congratulate TRAI on its efforts to publish this Consultation paper on Broadband QoS - "Bandwidth required for ISPs for better connectivity and improved quality of service". I really admire TRAI for its initiative, forethought and the enduring work for a better quality of telecom service in India despite apathy from several quarters including the government.

    With this letter I would like to bring to your notice a controversial and unfair
    decision of Airtel Broadband with subject to "Airtel Fair Usage Policy".
    Airtel Fair Usage policy has become the latest nightmare for the customers of
    Airtel Broadband.

    "Airtel Fair Usage Policy" or AFUP is totally unfair on customers with Unlimited
    broadband plans as Airtel has decided to cap all unlimited plans starting from 15GB for 256kbps and reducing the speed to 128kbps for further downloads. Unlimited plans cannot and should not have restrictions on either the promised speed or unlimited data.

    As per information/emails received by customers from Airtel, the limit on unlimited plans are as follows:

    128 kbps = 10 GB data limit per month - after that speed reduced to 64kbps
    256 kbps = 15 GB data limit per month - after that speed reduced to 128kbps
    384 kbps = 20 GB data limit per month - after that speed reduced to 192kbps
    512 kbps = 25 GB data limit per month - after that speed reduced to 256kbps
    1 Mbps = 50 GB data limit per month - after that speed reduced to 512kbps

    Airtel users have confirmed that their speeds have been reduced to half of what their package promises.

    Once the unlimited broadband data is capped, it ceases to be an Unlimited plan. When the speed is reduced to less than the minimum 256kbps it ceases to be a TRAI defined broadband connection. Airtel in fact is violating the very
    TRAI definition of broadband connection in India and this will be a very serious lapse by Airtel.

    Airtel had merely suggested AFUP in its response to TRAI's consultation paper on "Bandwidth required for ISPs for better connectivity and improved quality of service". But now Airtel has gone ahead and implemented AFUP. This means that Airtel is enforcing data transfer limits on their supposedly unlimited plans without the consent of TRAI or its own customers. Does this not amount to cheating or fraud on its customers and in direct violation of TRAI's guidelines on broadband?

    We have always believed Airtel to be different from other ISPs in India.They have always charged a premium and continue to do so for unlimited plans. Initially everything felt just right with Airtel Broadband. But things are apparently changing for the worse. Only TRAI can protect consumer interests from the wrath of such mind numbing decisions that put barriers in nascent growth of broadband in India.

    Lots of Airtel's users have posted their grievances in various forums and blogs.

    You can see story unfolding here :-


    I sincerely request you to consider this letter as a complaint against unjust Airtel Fair Usage Policy and/or any other ISP in India which indulges in putting barriers in broadband speed/data caps and thus hindering the growth of broadband in India.

    I would like TRAI to investigate the reasons behind implementation of such a policy by Airtel that hinders growth and that is contrary to TRAI's guidelines.

    I look forward to the speedy resolution of this problem and I sincerely hope that you will do the needful and ensure the interests of telecom consumers in India are safeguarded.

    regards
    Code:
    Sudhir Gupta, Advisor (MN),
    Telecom Regulatory Authority of India,
    Mahanagar Doorsanchar Bhawan,
    Jawahar Lal Nehru Marg, New Delhi-110 002.
    Tel. No.011-23220018, Fax No.011-23212014
    E-mail : sudhirgupta at trai.gov.in
    Authorized to Issue: Advisor (MN)
    
    Shri M.C. Chaube, Advisor (QoS) Ph: 
    011- 23230404, Fax No 011-23213036 Email: advqos at trai.gov.in  
    
    Sh.  S. K. Gupta,  Advisor  (CN), 
    Tel.No.+91-11-23217914,  Fax:  +91-11-23211998  or  email  at 
    advcn at trai.gov.in or cn at trai.gov.in. 
    
    DOT
    GRIEVANCE   REGISTRATION   FORM   
    http://grievance.nic.in/Netizen/arpgn.asp?wci=grievance&wcu
    Last edited by Admin; 18th February 2009 at 03:55 PM. Reason: Do not post links to any tom,dick or harry.

  2. #2
    Amor vincit omnia
    Join Date
    Dec 2007
    Posts
    3,141

    Default

    Done. United we stand, divided we fall !!

  3. #3
    Platinum Member StarK's Avatar
    Join Date
    Mar 2008
    Posts
    1,388

    Default

    thanks a lot.. maybe they can do something about it.
    DON'T beam me up, Scotty!

  4. #4
    Junior Member
    Join Date
    Feb 2009
    Posts
    3

    Default

    Done... Complained to DOT and TRAI ...Wish they do something to the airtel retards

  5. #5
    Junior Member
    Join Date
    Feb 2009
    Posts
    3

    Default

    Done

  6. #6
    Bronze Member
    Join Date
    May 2008
    Posts
    287

    Default

    Can I copy the above data (with my contact details) and email from my side or i need to use my own matter.

    OK SENT THE MAIL TODAY
    Last edited by pisces_m; 18th February 2009 at 10:11 AM.

  7. #7
    saurav_k
    Guest

    Default

    good initiative ... reps for you ... i will send a mail to them in a couple of days ... i have already expressed my concerns about this on a few posts on this forum ...

  8. #8
    Amor vincit omnia
    Join Date
    Dec 2007
    Posts
    3,141

    Default

    Quote Originally Posted by pisces_m View Post
    Can I copy the above data (with my contact details) and email from my side or i need to use my own matter.
    Yes i had emailed them like that. Copy-pasted the quoted content and fixed my details towards the end.

  9. #9
    saurav_k
    Guest

    Default

    Quote Originally Posted by cool_techie_tvm View Post
    Yes i had emailed them like that. Copy-pasted the quoted content and fixed my details towards the end.
    ok.. will the same content in mail from many users serve the purpose!! wouldnt it seem like spamming to them ... thats why i thought i will send a mail with different content a few days later ...

  10. #10
    Amor vincit omnia
    Join Date
    Dec 2007
    Posts
    3,141

    Default

    That is why the thread starter had posted to mention name, address and contact details in the email. Else they would be considered spam.

  11. #11
    Platinum Member StarK's Avatar
    Join Date
    Mar 2008
    Posts
    1,388
    Last edited by StarK; 17th February 2009 at 07:05 PM. Reason: Automerged Doublepost
    DON'T beam me up, Scotty!

  12. #12
    Amor vincit omnia
    Join Date
    Dec 2007
    Posts
    3,141

    Default

    Wow Airtel has started blocking VOIP services too in some parts of India...

  13. #13
    Platinum Member mickey's Avatar
    Join Date
    Jan 2009
    Posts
    6,948

    Default

    Thats the Trial...i think airtel buddies will now think twice, before taking such irritant steps...:x
    job takes the child away.

  14. #14
    Platinum Member
    Join Date
    Feb 2008
    Posts
    2,766

    Default

    yea.. heard that.. pretty horrible decisions made by them recently!!

  15. #15
    Junior Member
    Join Date
    Aug 2008
    Posts
    19

    Default

    You mean VOIP things like - Skype??

  16. #16
    Amor vincit omnia
    Join Date
    Dec 2007
    Posts
    3,141

    Default

    I dont think they can block Skype. Maybe services like Vonage are blocked..

  17. #17
    Bronze Member StormShadow's Avatar
    Join Date
    Nov 2008
    Posts
    132

    Default

    if google/ms were to start VOIP it would be fun..

  18. #18
    Junior Member
    Join Date
    Aug 2008
    Posts
    19

    Default

    I checked this morning, Skype is fine.
    If they remove Skype, then I will disconnect the service. I use Skype extensively for calling US toll free conference call numbers.

  19. #19
    Bronze Member
    Join Date
    May 2008
    Posts
    287

    Default

    Yahoo VOIP is working fine but i think Airtel is doing something. Because from last 2-3 days i am able to connect only after 2-3 attempts to the mobile caller in US. Hope they dont block Yahoo or Airtel is gone.

  20. #20
    Amor vincit omnia
    Join Date
    Dec 2007
    Posts
    3,141

    Default

    Anyone using VOIP services like Vonage? Please verify whether it is working for u or not.

  21. #21
    Platinum Member
    Join Date
    Feb 2008
    Posts
    2,766

    Default

    services like skype should work , i gues vonage may not!!

  22. #22
    Junior Member
    Join Date
    Feb 2009
    Posts
    5

    Default Lodged Complaint

    I have lodged a complaint to the DOT from the grievance.nic.in site and also emailed to the TRAI id's listed before.
    What more can we do on this?
    Any idea about lodging complaint in the Consumer Forums?

    The Action Status Details for the complaint lodged with DOT shows this now:

    Received by : Department of Telecommunications
    Forwarded To : M/s.Bharti Airtel Ltd.
    Address : Narendra Gupta
    : Director Legal & RA
    : Unitech World Cyber Floor,
    : Tower-A,4th Floor, Sector-39
    : Gurgaon, Haryana
    : narender.gupta@airtel.in
    Date of Action : 19/02/2009
    Last edited by annne; 19th February 2009 at 05:06 PM. Reason: Automerged Doublepost

  23. #23
    Amor vincit omnia
    Join Date
    Dec 2007
    Posts
    3,141

    Default

    I had emailed them. But PGRAMS -:- Grievance Registration Form is giving me Invalid Characters (" " " " " " = = = = = " " ?) appearing in Subject Content

  24. #24
    Junior Member
    Join Date
    Feb 2009
    Posts
    5

    Default

    Just remove any special characters like " or = appearing anywhere in the address fields and complaint body.
    I also had the same issue.

  25. #25
    Amor vincit omnia
    Join Date
    Dec 2007
    Posts
    3,141

    Default

    Thanks. Had to do some editing in the content.

    My reference no DOTEL/E/2009/00611

  26. #26
    Bronze Member StormShadow's Avatar
    Join Date
    Nov 2008
    Posts
    132

    Default

    i Hope the admin would add these address also to my first post

    i believe... Consumer Online Resources & Empowerment Centre is ideal as it is supported by Govt. of India

    FILE YOUR COMPLAINTS here.
    Core Centre

    Select Services -- then ISP -- then continue with registering ur complaint

    Consumer Coordination Council (CCC)
    Supported By, DEPARTMENT OF CONSUMER AFFAIRS (Ministry of Consumer Affairs, Food & Public Distribution, Govt. of India)

    Code:
    CORE Centre
    NITS Complex
    A 20-21, Sector 62
    NOIDA - 201 307 (UP)
    Tel: 0120- 4235448, 2404273
    
    Email: director at core.nic.in, webadmin at core.nic.in, cccdel at del3.vsnl.net.in,

  27. #27
    Junior Member
    Join Date
    Jun 2008
    Posts
    33

    Default

    Your Grievance is Successfully Registered. Note your

    Registration No. DOTEL/E/2009/00631

    for future reference.

  28. #28
    Amor vincit omnia
    Join Date
    Dec 2007
    Posts
    3,141

    Default

    Status of my query

    Registration No : DOTEL/E/2009/00611
    Name : Praveen
    Received by : Department of Telecommunications
    Forwarded To : M/s.Bharti Airtel Ltd.
    Address : Narendra Gupta
    Director Legal & RA
    Unitech World Cyber Floor,
    Tower-A,4th Floor, Sector-39
    Gurgaon, Haryana
    narender.gupta@airtel.in
    Date of Action : 20/02/2009

  29. #29
    Bronze Member StormShadow's Avatar
    Join Date
    Nov 2008
    Posts
    132

    Default

    According to the Airtel Fair Usage Policy

    1."a small number of users" are those who use more than a mere 10-13% of data usage.
    2. "A generous usage level is" = 10-13% data usage.
    3 Slow speeds 128/256/384kbps can impair Airtel's network performance.

    With Airtel axing speeds even in 128/246/348kbps that impairs Airtel's network performance then it is safe to say that Airtel can shut down its ISP business.

    Airtel has no right to be a internet traffic cop

  30. #30
    Platinum Member StarK's Avatar
    Join Date
    Mar 2008
    Posts
    1,388

    Default

    i still don't understand this generous n non generous thingy...
    DON'T beam me up, Scotty!

  31. #31
    Junior Member
    Join Date
    Feb 2009
    Posts
    3

    Default Got Response from DoT

    Hi Friends,

    I got response for the complaint given.

    They requested me to first exhaust the 3tier grievance redressal mechanism of service provider and in the event of not being satisfied with their response,you may approach Dot with documentary proofs of exhausting the 3 tier channel of service provider.(i.e copy of correspondence with customer care center,Nodal Officer and appellate authority of service provider)

    They also C.C the letter to Airtel Zonal manager and asked him to take necessary action in the matter and to intimate the subscriber directly.

    Anyone else got the same response,let us know.

    Regards,
    S.Ajith

  32. #32
    Bronze Member StormShadow's Avatar
    Join Date
    Nov 2008
    Posts
    132

    Exclamation

    i have to yet get a reply.

    airtel = :001_9898:

  33. #33
    Junior Member
    Join Date
    Mar 2009
    Posts
    1

    Default hey

    thnkx dude........I jst nw sent a mail to the concerned people and also completed the Grievances form.......hope tat sme gud happens.........bt these guys(airtel) do anything 4 money f**k craps.......

  34. #34
    Junior Member
    Join Date
    Oct 2010
    Posts
    1

    Default

    I have also sent the mails from my end.
    I have added two cc i) nodel.west@airtel.in and ii) wecare.west@airtel.in

    Delivery to the following recipient failed permanently: sudhirgupta(at)trai.gov.in

    regards

  35. #35
    Junior Member
    Join Date
    Oct 2010
    Posts
    18

    Default

    plz tell me if we exceed the limit of Fair usage policy , will i be charged extra or only will the speed be affected ? imo thats why im getting such low pings during online games these days ......

  36. #36
    Junior Member
    Join Date
    Oct 2010
    Posts
    16

    Default

    very nice initiative

    i would like to do the same!!

    thank you a lot!

  37. #37
    Junior Member
    Join Date
    Dec 2010
    Posts
    1

    Default Airtel FUP

    I am sure I do not use 25 Gigs of download every month. F-Up is an excuse airtel has to not provide full quality services to their customers.

    I used to be on an unlimited usage 1 Mbps plan which sufficed my interest. One fine day, I got a call from Airtel marketing executive during my lunch hour, advising me to switch to 2 Mbps unlimited connection in the same price. I agreed.

    Then within three weeks, I was calling up airtel because the speed I was getting was less than 120 kbps download and about 64 kbps upload. After holding the phone for more than 25 minutes, the "executive" got back saying that my speed was at 256 kbps because of F-Up, at which I was amazed. I said I had asked for 2 Mbps as we watch some YouTube, and he said YouTube is free. But then I said, it must be free, but I would like bandwidth to watch it. He said he will send an "engineer" to have it checked.

    The data transfer restrictions have ever so increased. Nowadays, Airtel has also started charging calls for customer grievance if you call 121. You have to wait for hours to file a complaint. The people who answer the call do not understand what the problem is, and then they say they will send an "engineer" to your residence during your office hours when you are not at home.

    Once, this "highly qualified engineer" who knew everything about my Mac laptop which I had with me, away from home, visited and told my grandmother that that internet is working just fine, when all I was complaining was about speed.

    They took over 14 days to correct the problem, which apparently was an FUP problem.

    Then they called me over the next 14 days repeatedly, to tell me that they had fixed the servers, and within a week, I was again facing the same problem, with their "fixed" servers.

    I have tried using a 5GB limit data card as my primary connection on my laptop, and I have never run out of bandwidth.

    I complain regularly to airtel_presence through my twitter @arjunsinghal

    Airtel is cheating the customers definitely.

  38. #38
    Silver Member
    Join Date
    Jan 2009
    Posts
    391

    Default

    The telecoms industry has redefined the word "unlimited".

    The way they advertise and sell these "unlimited" plans is certainly unfair, although I do think that we, the customers, should do our bit to check what we are actually buying. Having done so, I do not feal that I am being cheated in any way by my 2Mb plan which allows me 15Gb at full speed. I knew what I was buying.

    However, I don't think that Arjunsinghal is alone in his experience, and I feel that he has most definately been cheated. The very least that Airtel should do is restore him to his previous plan.

    I guess this is just a stealthy method of getting people off those truly unlimited plans.

  39. #39
    Junior Member
    Join Date
    Dec 2009
    Posts
    27

    Default Same Problem

    @arjunsinghal I faced the same problem, they reduced my speed on 22nd Dec 2010 in the name of FUP. I was able to get my usual speed after 5 days only on 27th Dec 2010.

    They are using FUP as a form of harassment, if you get FUP'ed then it takes a lot of time to get your original speed back.

    Talking to them through twitter does help sometimes but not always.
    --------------------------------------------------------------------------
    What should we do?

    While dealing with Airtel be very careful and check your bill regularly, Airtel will add unwanted services to your account and will try to bill you for it, this practice of faulty billing is common if we get a new connection from them or if the connection is older then 2 years because after 2 years or so people do not check the bills that closely.

    If you are an Airtel customer and you are not cheated or harassed by them then you are lucky, you are not safe and you will be cheated by them in the future.
    --------------------------------------------------------------------------

    We cannot do anything about the Airtel FUP policy as Airtel is bribing government officials on a regular basis and they will not take any action against Airtel.

Similar Threads

  1. Check your Airtel Broadband bill for "DSL usage charges."
    By anilupadhy in forum Airtel Broadband
    Replies: 2
    Last Post: 5th December 2015, 11:06 PM
  2. Airtel Fair Usage Policy
    By cool_techie_tvm in forum India Broadband and Telecom News
    Replies: 15
    Last Post: 26th September 2009, 09:26 PM
  3. Replies: 7
    Last Post: 20th March 2009, 11:13 AM
  4. Does BSNL has "open " or "Closed" port policy?
    By maxwega in forum Other DSL Broadband Services
    Replies: 1
    Last Post: 1st February 2009, 01:41 PM