India Broadband Forum

dv29

I had given a request to cc for the plan change.They said by thurs 3pm it wud be done.But when i called today they said it has been discontinued.I asked again to some other cc(some 10 times).Still the same thing.Any idea??

just4kix

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DigitalPackrat

Hmm.. I requested today and they said it will be done within 3 days. Now, I'm not quite sure.
First up, Airtel guys are really screwing around too much here. They don't know about their own plans. This is plain stupid.
Second, you might just get lucky if you try to call them up again. I called the first time and they said it was discontinued. The second time, another guy picked up and after quite some time told me that he can book it. Now, I don't really know if he is going to do it.

eyesonyouu

Now I am worried as to whether I will get the plan or not!! :-S

I made a request 2 dayz before and got the confirmation call yesterday so technically I should get the plan as they have already confirmed it!! I just checked my speed on speedtest and got this result




Now if it is explorer 1099 how can I get such speeds before 10 pm!! and if it is my old plan than I shall not get such speeds as it was 384 kbps unlimited!!

DigitalPackrat

Wait for sometime. Maybe the guys are fiddling around, happens a lot of times with Airtel.

adi231189

This Plan has Been Scrapped No Doubt I asked the CC and if you have already requested it then you will migrated in 48hrs max as far as i know.The plan Swift 1099 which is 512kbps day/night is the one now which is still available.

dv29

i had given the request for explore 1099.But does it take so long(5 days).I dont think i wil get it.

jakemake123456

did you send an email to CC at wecare.west@airtel.in ??? did you get an official email from them stating that this plan has been discontinued ? Please get it conformed and paste the email here , this post can cause a lot of confusion for people thinking about migrating to Explore 1099 plan , also don't forget to mention your location .

eyesonyouu

Did you get the confirmation call next day?? In any case you would have got the "request no" when you made that request. Call CC and ask what is the status of that request??

jakemake123456

I guess Airtel is in the process of updating the Tariffs page , it appears to be down as of today, we have to wait and watch , that's the reason why , whenever you see a good plan on the tariffs page , just go for it , you never know when Airtel will decide to withdraw it !!!



The Airtel Tariffs Page is up and running !

I have some good news and some bad news

Good News :
===========
Explore 1099 Plan has NOT been discontinued

Bad News :
==========
For Pune , Explore 1099 Plan now has a Bandwidth cap of 75 GB during the day time .

I called up CC and asked them if the new or old plan will be accplicatble for me , the old Explore 1099 Plan didnt have FUP on it . They said that I will get a conformation call from the Sales Team on Monday . Lets see what happens , hoping they will say no , fingers crossed !

DigitalPackrat

But, all uncapped plans seem to be discontinued in Bangalore. Not one single uncapped plan is present. Anyone can confirm this?

UPDATE: Just received a call from Airtel CC. Plan has been discontinued and migration won't be done. (Bangalore)

vodafone_lover

what's going ON with AIRTEL ? It was unexpected

anindrix

I thought that the Explore 1099 plan was a very good deal and called up their CC today to get a few clarifications.

First: The website says that there is a 75GB FUP cap. However, the supervisor that I spoke to insisted that the 384Kbps Explore 1099 plan did NOT have a FUP cap, according to the "latest" info with her. I am not entirely sure which one (website or CC) to believe

Second: I inquired if the 75GB limit (assuming it is applicable) takes into consideration downloads made between 10pm-6am @1Mbps. She said that ONLY downloads made during the day (6am-10pm) will count towards the limit.

Third: Even after the FUP limit is in effect, the night download speed will remain unaffected @1Mbps.

If the above is true, then a quick calculation tells me that the 75 gig limit is breached approximately around the 28th day of the month, if you are downloading non-stop for the 16hr "daytime" period at full capacity. Which implies that the FUP will be applicable for only the last couple of days in a month. I think that makes this plan particularly cost-effective FUP or no FUP.

Could anyone please check and tell me if the information I was given is incorrect?

Thanks

jakemake123456

Whatever happens , make sure that you send an email to CC for clarification on this Plan , about 15 days ago when Explore 1099 came out on the Airtel website , PUNE it didnt haven any FUP attached to it , I opted for this plan on the 22nd of July and it was activated on the 26th , so theoretically, even if they change / withdraw the plan later on I should enjoy this plan without FUP but you never know what Airtel can do / say , I still have to wait for a call from the Airtel Sales department for conformation on the same , different CC agents will tell u different things , some say that if you cross the 75GB limit than your speed throught the day and night will be rationed by 50% (256 Kbps Day / 512 Kbps Night beyond 75 GB ) , some others say that only the Day speed will be reduced by 50%, and the night speed will remain untouched, so I am not sure whose word to trust , just remember , anything said verbally can be easily denied later , however , if this Supervisor you are referring to can send you an email conforming that FUP is not applicable then tomorrow Airtel cannot change their word tomorrow saying that it was human error on the side of this Supervisor , if it's on an email then it can be submitted in court (it has legal consequences) .
I am fairly nervous , I don't want the Airtel Sales dept to say , sorry sir , we can no longer provide you with the Explore 1099 (NO FUP Plan) , Admin , can you please suggest any other way I can fight back than the ones mentioned below if the Sales team converts my Plan to the New one with FUP of 75 GB !!! .

Moreover at the rate at which I download I will consume 75 GB in 5 days , I upload more than I download . (Torrent Box - Intel Atom 230 / Total Power Consumption = Under 50 W)

=============================
Amateurish Ways To Fight Back :
=============================
1) At the time I opted for this plan Explore 1099 didnt have FUP, they have no right to change my plan without my consent
2) CC gave me assurance that this plan does not have FUP I was still reluctant to migrate to this plan fearing some hidden clauses , to clear all my doubts , they even sent me a screenshot conforming that this plan doesn't have FUP what so ever , Then are now cheating me by converting this plan to the new one with 75 GB FUP.
3) I got a call from 2 people from the Sales teams promising me that this plan doesnt have FUP what so ever .
4) If they still insist I can threaten to surrender my connection , but Airtel will just say yes sir go ahead with the cancellation , what difference will it make if they lose 1 customer !!!

I really DO NOT WANT TO move to any other ISP , Airtel is a keeper , P-E-R-I-O-D .

The anticipation of the Sales Team's response is killing me from the inside even when writing this post , I know that this sounds very amateurish , but admin I could really use your help !!!

eyesonyouu

@ above 2 posts!!

This is what I believe is correct and will be applied-

1.) there will be 75 Gb DL limit including DL+UL + day usage + night usage + everything. ( @ Jake it may not apply in your case )


2.) If the limit is breached day speed will be reduced but night speed will remain at 1 mbps.

souravbasu

I checked with Airtel (Bangalore) today morning and found that they have discontinued with their Explorer 1099 plan due to some technical problems. I guess they were getting too many BB plan upgrade requests.

However, they are offering a new Turbo Speed plan of 512kbps unlimited for Rs 1099/- monthly rental.

Hope this helps.

skn_p320

^You are talking about swift 1099 plan.....512kbps speed with 100GB[download+upload] cap. After crossing 100 Gb the speed will reduce to 256kbps. With a TRUE unlimited connection You can transfer upto 300GB+ data with this speed.

I aslo had applied for explorer 1099 plan but few days later they said they discontinued it and tried to give me speed 1099 plan. I didn't take it and I am waiting for bsnl to announce new plans. They provide true unlimited connections....no FUP.

rahul5

I requested for Explorer 1099 and was provided reference no but later ancc refused me as it had been withdrawn from delhi but when i mailed to nodal officer for my region that I was provide a request no. and was still being denied the plan ,i received a mail from the as follows:

Thank you for writing to Airtel Telemedia Services.

With reference to your below mail, we would like to inform that your
request for Plan change to Airtel - DSL Combo Explorer 1099 (Day
384kbps/Night 1mbps) of your Airtel fixed-line 011(my no) has been
registered. The same will be addressed within 3 working days. The reference
number is (new refernce no).

It is our privilege to have you as our valued customer and would like to
thank you for your continued patronage. We look forward to a long and
fruitful association with you.

vinmani

Hi rahul,

I also applied for 1099 explorer on 28th july.

But when i called them at 2nd aug they told my request has been rejected and plan has been revised to swift 1099.

But i didnt take that plan. i am from chennai region.

I sent mail to cc quoating my req numb abt explorer plan. but they denied giving me the plan. i have no choice left now. but now got confident as it is activated for u thru nodal officer.

Can u please tell me how to get the nodal officer email id for chennai region?ur help will be appreciated.

rahul5

I was also refused by cc despite threatening for disconnection,it was then i mailed to both the cc and nodel officer.just tell them you were called by the Airtel marketing dept and told about the plan and you took the plan and were provided a reference no(quote it if u haveit)

The details for them for Tamilnadu are as follows:
CC: care.tamilnadu@airtel.in

Nodal Officer:Arun M
nodal.southabts@airtel.in
044-42100356
044-42102356