Thread: Never Use Airtel. Worst Service Provider

I'm scared to hear the services of Airtel. I'm in USA and planning to come to India on vacation but also work from there for some time. Does'nt looks like India is what I keep hearing. We Indians make ultimate software for mainly the clients in the USA and ourselves don't have proper technology support in our country. What the hek you people boast of hi-tech in India. In fact I was surprised to see so many mobile phones in India but ashamed to see people carrying so dirty mobile sets. I'm not saying that India has not advanced but please don't boast off in front of people from USA at least. This country really uses the technology. In India we only boast of having everything but WHO has them... only a few %.
Well, leave all that and tell me which is the best of all connection so that I can work from there. I'm not comparing the 12MBPS unlimited access line here and there is no cost factor.
Hope someone can let me know.

Thanks,
AKhilesh

Originally Posted by imakhilesh

I'm scared to hear the services of Airtel. I'm in USA and planning to come to India on vacation but also work from there for some time. Does'nt looks like India is what I keep hearing. We Indians make ultimate software for mainly the clients in the USA and ourselves don't have proper technology support in our country. What the hek you people boast of hi-tech in India. In fact I was surprised to see so many mobile phones in India but ashamed to see people carrying so dirty mobile sets. I'm not saying that India has not advanced but please don't boast off in front of people from USA at least. This country really uses the technology. In India we only boast of having everything but WHO has them... only a few %.
Well, leave all that and tell me which is the best of all connection so that I can work from there. I'm not comparing the 12MBPS unlimited access line here and there is no cost factor.
Hope someone can let me know.

Thanks,
AKhilesh

Hii AKhilesh,

In my opinion Airtel broadband is still by far the best ISP here in India from what I have heard and experienced. You may have read a lot of threads from people complaining about one thing or the other but You would never see a thread from some one who is happy with his or her connection and the reason is that they are using the net for what they got it for and would never come to this forum unless they start getting some trouble.

I can assure you that although airtel broadband is not very good as compared to international standards but when you compare it with other isp's customer service and other factors airtel is a clear winner.

PS: I dont have an airtel broadband connection, I use a sify broadband connection and a reliance data card and airtel data card for back up. Airtel broadband is not available where I live else I would have got a connection from them.

Thanks.

**********

Originally Posted by imakhilesh

IDoes'nt looks like India is what I keep hearing. We Indians make ultimate software for mainly the clients in the USA and ourselves don't have proper technology support in our country. What the hek you people boast of hi-tech in India. In fact I was surprised to see so many mobile phones in India but ashamed to see people carrying so dirty mobile sets. I'm not saying that India has not advanced but please don't boast off in front of people from USA at least. This country really uses the technology. In India we only boast of having everything but WHO has them... only a few %.

Whats your point? If I see another post like this one I will ban you from entering this forum for ever... we don't need people who hate India or Indians here on this forum... why even come to India? stay where you are and stick a nice new and clean mobile phone up yours.. for that sake... Hope this helps...

India is doing very well and I and sure you will migrate to India in the next 10-15 years and start saying the same thing about America given the state of the economy there and the upcoming recession... Am I right or wrong?

@imakhilesh, What is this big deal about carrying savvy mobile phones? I carry Nokia 1110 and quite happy with it. Does carrying flashy handset make you advanced? In my opinion it is just bragging and showing off.

You know guys, in new markets to establish themselves in new cities like thane the same airtel guys serve a complaint within 4 hours.

This is litrally because they want to increase there customer base in Thane , but once they make enough money and monopolise, there service will get worst ass you can see in above posts.

Same is with other bharti / airtel services.
They should be black listed

ya its really worst they r doing the same thing with me

I have had an Airtel broadband connection for the last 6 years and I can tell you that they are the best service provider in India by a mile. I am extremely happy with their services and words cant express how happy I am with their connection. My experience so far:
1. You get speeds as promised to you in the plan.
2. I have never seen any downtime in the last 6 years.
3. Excellent customer care and problems get resolved within a few hours.
4. Plans for everyone based on their needs.

What else do you need?

Originally Posted by rubalsher

I have had an Airtel broadband connection for the last 6 years and I can tell you that they are the best service provider in India by a mile. I am extremely happy with their services and words cant express how happy I am with their connection. My experience so far:
1. You get speeds as promised to you in the plan.
2. I have never seen any downtime in the last 6 years.
3. Excellent customer care and problems get resolved within a few hours.
4. Plans for everyone based on their needs.

What else do you need?

I totally go by the the above statement.

Although I am a very new user for Airtel Broadband I feel they are pretty ahead of their other counterparts such as TataIndicom,Reliance,BSNL etc(I won't even Sify in this list,they don't deserve to be here) in terms of Service and support both.
I think Bharti have been trend setters in India. If service is concerned they are far better than others that why I have Airtel Post Paid ,Prepaid,Land line and Broadband.

In 750/- they are providing 256 kbps unlimited connection which really stands by its promise of providing the said speed,not like other providers which promise a lot,but provide nothing.The have provided wireless modem too so that I can simultaneously connect both my Desktop and Laptop.The connection is always on,what else you need.

So the point I wanna make is good or bad everything is relative.In the circumstances and infrastructure in India Airtel is better than other,is what I feel.If you are abusing them you might not have tried others at all.

Here is a self explanatory email that I sent as a last resort. After this email, my mobile has been disconnected, as expected by me.

------------

Dear Sir/Madam,



This is to bring to your attention a problem I am facing since 12th April, 2008.



On 11th April, 2008, I activated GPRS on my mobile because I had to travel to Gujarat for a week. It was activated instantly. However, after repeated sms/calling 121, I did not get the settings for my Imate SPL mobile. Infact my mobile was blocked for calling 121 and I was advised that I should contact only through SMS which will be replied in 24 hours.



After searching on the internet, finally I found the settings on 12th April, 2008 when I was in Ahmedabad. However, the speed was so poor/pathetic that immediately I sent an SMS to deactivate my GPRS. However, I got error “FAILURE TO DEACTIVATE SERVICE. PLEASE TRY LATER.” When I called 121, I was told that since my mobile was from Bombay, I have to call a Bombay number 9892098920 to deactivate the same.



Instantly I called that number and the executive took my complaint. However, when I found that my money was being deducted for the next two days, I sent an email on 15th April, 2008.



After that, I have been continuously calling helpline 121, sending emails, have personally visited your Kandivli relationship centre but my problem still continues.



Everyday Rs.14.99 is being deducted from my mobile. I did get refund a few times but what about my time that is being wasted in calling everyday to your 121 and giving my complaint.



I believe now each and every executive at your Mindspace office knows my voice. Till date, almost each and everyone has assured me that ‘YOUR PROBLEM WILL BE SOLVED IN 2 HRS., IN 6 HRS., IN 24 HRS’ etc. but nothing has been done. One particular gentleman Mr.Sheetal Mohite asked me to personally call him and check about the status of my complaint but after that he was not approachable. Once, I was informed that he is not available but he will call me back. Till date nobody has called back.



A few times, some people called me from Airtel saying that they are calling from the head office and also refunded my money and said ‘YOUR PROBLEM HAS BEEN SOLVED’.



Also, I keep getting messages that ‘YOUR PROBLEM HAS BEEN SOLVED’ and ‘YOUR MONEY IS BEING REFUNDED’ but these are only SMS, I didn’t get money whenever I got SMS but a few times I did get money refund but without any SMS.



Why does it take 50 days to solve this simple problem?



I would have simply discontinued this pathetic service but the problem is I have just printed 10,000 brochures and 1,000 visiting cards and have got the number on a lot of my websites.



Please solve this problem at the earliest because I don’t have any other options but to keep calling 121 and keep posting to various consumer centres/public interest blogs/reviews on the internet about Airtel.



A general search on “airtel sucks” on Google would bring a lot of them. Anyway, there are thousands of complaints already and I don’t think another addition makes any difference.



I wish I could get Shahrukh Khan’s email to just check from him why he goes “ga-ga” in ads over this rubbish service.



Thanks & Regards,

Mustafa K.

09987911599



Copy : Consumer forums and various blogs on the internet

Here is an example of their service, costumer care says its normal speed but look at the difference b/w upload and download. I am using 512 kb/sec plan. Do you guys also get so slow upload rate, i dont think its ''normal'' cause i was getting about 200-300 kb/sec earlier.

I am using Airtel broadband services for the past 1 year(before that i was using woeful tata indicom)
IMHO no Internet service provider in india (barring Airtel) has got such a wonderful Customer Service & Network Quality with rare and minimal Downtime.

Originally Posted by koolkullu

I totally go by the the above statement.

Although I am a very new user for Airtel Broadband I feel they are pretty ahead of their other counterparts such as TataIndicom,Reliance,BSNL etc(I won't even Sify in this list,they don't deserve to be here) in terms of Service and support both.
I think Bharti have been trend setters in India. If service is concerned they are far better than others that why I have Airtel Post Paid ,Prepaid,Land line and Broadband.

In 750/- they are providing 256 kbps unlimited connection which really stands by its promise of providing the said speed,not like other providers which promise a lot,but provide nothing.The have provided wireless modem too so that I can simultaneously connect both my Desktop and Laptop.The connection is always on,what else you need.

So the point I wanna make is good or bad everything is relative.In the circumstances and infrastructure in India Airtel is better than other,is what I feel.If you are abusing them you might not have tried others at all.

guys i totally agree airtel is the best telecom provider in the country.....other providers will only come second to it.....none can beat......i hv airtel at home n their customer problem resolution time is the least in all providers....plus the fact being fast servicing n cost effectiveness...

the fact tht its INDIA n some or the problems shud come up now or then due to the hostile conditions cannot be a reson for hating it....

These Aitrel customer care people are good with attending only certain type of problems.. They are so 'bookish'. There is not any experienced trouble-shooter in their department. I have been telling them that I get frequent disconnection and receiving low bandwidth.. they come to my place take a look and leave, saying that they will check from their end and get back to me... but they will not because they dont know what is causing this problem... after a couple of days they will close the ticket and that's it.. Next time you call them they will open a new ticket and this will go on and on.. ultimately you will still be left with the problem.

Well Airtel has just qualified for a status with Bsnl. Had done a shift transfer of the phone. During the call had mentioned that DSL needs to be activated. The CS guy gave me a date of 5 days and said both will be done. After 3 days this guy shows up at my house, so i had leave work and go home. Apparently he had come to check the wiring. He told me the internet people will be coming the next day. For 2 days no progress. Called them up, they said it will be done by the next day. Next day called them up the CS girl Meenakshi tells me, well they have passes on the request to the concerned department and they will get to it when they can. After 4 calls the person finally shows up. He calls me up and said the connection is working. I asked him if the internet was working. He said it is but they don't have the laptop. So I drove home to find out that they have just done the landine. So i talked to the cs again who refred it to their mgr. She said that a form had to be filled so they are sending the form and it will be done soon. after a lot of pow wow they agreed tol have it installed definitely by 10:30 am the next day. waited waited no person shows up. The mgr said oh it will be done by 2pm. Its 6:10 right now and nothing done. I've left early from my office twice and came late once. Pathetic, Pathetic, Pathetic CS.

Originally Posted by dmbrock

Well Airtel has just qualified for a status with Bsnl. Had done a shift transfer of the phone. During the call had mentioned that DSL needs to be activated. The CS guy gave me a date of 5 days and said both will be done. After 3 days this guy shows up at my house, so i had leave work and go home. Apparently he had come to check the wiring. He told me the internet people will be coming the next day. For 2 days no progress. Called them up, they said it will be done by the next day. Next day called them up the CS girl Meenakshi tells me, well they have passes on the request to the concerned department and they will get to it when they can. After 4 calls the person finally shows up. He calls me up and said the connection is working. I asked him if the internet was working. He said it is but they don't have the laptop. So I drove home to find out that they have just done the landine. So i talked to the cs again who refred it to their mgr. She said that a form had to be filled so they are sending the form and it will be done soon. after a lot of pow wow they agreed tol have it installed definitely by 10:30 am the next day. waited waited no person shows up. The mgr said oh it will be done by 2pm. Its 6:10 right now and nothing done. I've left early from my office twice and came late once. Pathetic, Pathetic, Pathetic CS.

buddy u call it pathetic...i too.....but the problem is if this is pathetic the others r worst thn it....so u r getting the better frm the worst services......buddy this is INDIA n if airtel is too slow the others r the slowest in terms of service n cc....I guess u will hv to take up wht u r getting since it is the most best service provider.....others like reliance n all r the worst ....

It Seems that Mr.Manishbhai is a relative of Mr. Sunil Mittal. That is the reason he is telling Airtel is the best among all in INDIA. And more over he had gone to such extent prasing Airtel that people should be lucky enough to get an Airtel connection. Mere nonsence. It also seems that he never used Airtel internet service, otherwise he will never says this. If he really used it he will definetly forget his relationship with Mr. Sunil Mittal and will start abusing him. In India and especially with Airtel Customer Care is just a part of the system, but it never cares it customers. A guy is crying about his loss and some body is praiseing the the person who caused it.

Originally Posted by manishbhai

I was in bangalore for 3 yrs & now in mumbai since a year. Airtel BB is the best in bangalore giving tough & prompt

technical/customer support competition to BSNL & MTNL in delhi & hopefully in entire india, wherever these guys

are. Customers must/are/will be always lucky to have their connection which is a littttle costly than MTNL/BSNL but

atleast reliable unlike BSNL, MTNL & Reliance, the unreliant. Kudos to sunil mittal's vision. I recommend

every/anyone to take Airtel BB connection, blindly.
Their technical/customer service report is excellent & hardly there has been a downtime if i remember. (just 1nce

in 6 mths & that to they do a maintainence on their servers & that to @ night only for 2-4 hrs).
I wish they had their wide presence in mumbai (which is still limited now to some business areas only), so that

they gave a tough competition to the monopolised MTNL in DSL BB technology service & also to other ISPs in mumbai.

Dear Rubalsher,
Ok, very fine. if every thing is goning fine with you with Airtel then you should never call the customer care. But on the other end you are praising the customer care, not at all matching. In six years you had never seen any downtime, is it really possible.

Originally Posted by rubalsher

I have had an Airtel broadband connection for the last 6 years and I can tell you that they are the best service provider in India by a mile. I am extremely happy with their services and words cant express how happy I am with their connection. My experience so far:
1. You get speeds as promised to you in the plan.
2. I have never seen any downtime in the last 6 years.
3. Excellent customer care and problems get resolved within a few hours.
4. Plans for everyone based on their needs.

What else do you need?

Originally Posted by sanko

It Seems that Mr.Manishbhai is a relative of Mr. Sunil Mittal. That is the reason he is telling Airtel is the best among all in INDIA. And more over he had gone to such extent prasing Airtel that people should be lucky enough to get an Airtel connection. Mere nonsence. It also seems that he never used Airtel internet service, otherwise he will never says this. If he really used it he will definetly forget his relationship with Mr. Sunil Mittal and will start abusing him. In India and especially with Airtel Customer Care is just a part of the system, but it never cares it customers. A guy is crying about his loss and some body is praiseing the the person who caused it.

this is no praising but simply a choice of best amongst the worst........airtel is the only provider with the fastest service n the better cc......its simply u never get the best but try to take on the better.....

Airtel speed is flactuate but ok for my use. compare to other it's nice now.

guys the problem with other service providers is they dont come even an iota of airtel.......i m simply not praising airtel but other srevice providers r so bad tht airtel becomes the best......i m using rel bb at my work place since airtel bb is not avalable here....the uploading speed is the worst n the downlding speed is hell ....m using maximum plan of 300kbps which they provide in prepaid bb......i m just fed up with there service.....

Hi
If u need airtel broad band connection in hyderabad.U can post your details to ramkumar.suggula@gmail.com..........

Airtel is the best service provider in India.You can only get to know this if u change..........

Hi,

Regarding the service, I always like(d) Airtel. I've been using it for about 6 months until now.

Two months back, due to some unknown reasons, both the modem and power adapter failed. Airtel service representative replaced both with no fee at all.

There are some other incidences where Airtel was always responsive to my queries.

-- Pothi Kalimuthu --

Please for heavens Sake Dont tell nething about Airtel Connection They are the Best in India ............................. Thank you.......................................

Originally Posted by Admin

**********


Whats your point? If I see another post like this one I will ban you from entering this forum for ever... we don't need people who hate India or Indians here on this forum... why even come to India? stay where you are and stick a nice new and clean mobile phone up yours.. for that sake... Hope this helps...

India is doing very well and I and sure you will migrate to India in the next 10-15 years and start saying the same thing about America given the state of the economy there and the upcoming recession... Am I right or wrong?

:nono: Yes Thats it! man.... they complain and have bad things to say abt India ... but they do not realise they say it amongst Indians...if they do not like India or wanna criticise it... then why the hell are they amongst us anyways ?

I am with U Chhahal

airtel gprs roxxxxx

When I dial the Airtel Customer Care number , I ask to speak directly with the Technical Team cause they know what you are talking about most of the times. I find Airtel Broadband far better than any other service I have used before that includes BSNL , Reliance , Sify , Tata , Exattnet. Their connection has not let me down as yet , yes there is no perfect ISP in India or anywhere else , but lets face it , We are still playing with limited connections on ADSL up to 2 Mbps when people outside India have 10/100/1000 Mbps fiber optic cables .