India Broadband Forum

TheOne

I am Happy and satisfied customer of Airtel and i would say that they are one who are offering the best and the cheapest Customer care service in India and none can be any better then this one.

vahuja

i have been using airtle from past 6 months..what i have come to know is that the billing is faulty in airtel..the call charges are not competitive as with other operators and they have hidden charges in their plans..

i had been using home 699 unilimited 128K connection, on which std call rate is 2.2 per min...and similar in BSNL...their all STD is 1 per min....thats the difference
another...differnce is that Airtel ISD call rates are too high...they charges on per minute basis ..whereas BSNL charges on Pulse basis ie 10 pulse....this was the difference in Airtel combo plan & bsnl combo plans...
Airtel....has hidden charges in call rates if u have broadband connection...make sure u check...

ace_ventura2

My dear friend
Here they are discussing abt broadband connection speed and not std and hidden charges. But I do agree wid U abt the charges. Airtel always has been famous for deceiving their customers (especially mobile) for fleecing money. In our words they are chariyaas.... lets forget them....
please tell me.... how do U think is the speed that u are getting for downloads/uploads etc. ? Are U happy with it ?

Regards
aCe_vEnTuRa2

beda

hi everyone im new to this forum

i was about to take airtel connection. thank you guys .from the past 6 years (due to change of places ) i had taken the following connections
Tataindicom Broadband till i disconnected arround 160 complaints used it for 1.5 yrs
IQRA - U telcom broadband for 1 -yr poor speed they keep calling me once a week after getting it disconnected
ZEE next -1 yr Icant remember the no of complaints runs into crazy nos im sure
BSNl broadband -Ran extremly well for 2 yrs i was too happy but from past 25 days its dead
Spectra smart broadband- got it recently but the first day total download showed 80 mb only for browsing text (whereas it used to be 15 mb in BSNl for same )
Reliance 2030 Lg usb modem costly & slow
5 days ago i bought BSNL EVDO card works ok but speed is poor in my area
BUT EVDO BSNl CANNOT connect to VPN of my company does any one has any idea WHY????? thanks in advance
Why are the regulators eyes closed??? there should be some stringent rules to punish offenders Most companies are inefficient when it comes to customer service .

thanks

linga0123

Dear Admin,

Still no reply to your mail to Airtel dated 14/01/08. It shows their attidude, doesn't it?

Linga.

imakhilesh

I'm scared to hear the services of Airtel. I'm in USA and planning to come to India on vacation but also work from there for some time. Does'nt looks like India is what I keep hearing. We Indians make ultimate software for mainly the clients in the USA and ourselves don't have proper technology support in our country. What the hek you people boast of hi-tech in India. In fact I was surprised to see so many mobile phones in India but ashamed to see people carrying so dirty mobile sets. I'm not saying that India has not advanced but please don't boast off in front of people from USA at least. This country really uses the technology. In India we only boast of having everything but WHO has them... only a few %.
Well, leave all that and tell me which is the best of all connection so that I can work from there. I'm not comparing the 12MBPS unlimited access line here and there is no cost factor.
Hope someone can let me know.

Thanks,
AKhilesh

Admin

Hii AKhilesh,

In my opinion Airtel broadband is still by far the best ISP here in India from what I have heard and experienced. You may have read a lot of threads from people complaining about one thing or the other but You would never see a thread from some one who is happy with his or her connection and the reason is that they are using the net for what they got it for and would never come to this forum unless they start getting some trouble.

I can assure you that although airtel broadband is not very good as compared to international standards but when you compare it with other isp's customer service and other factors airtel is a clear winner.

PS: I dont have an airtel broadband connection, I use a sify broadband connection and a reliance data card and airtel data card for back up. Airtel broadband is not available where I live else I would have got a connection from them.

Thanks.

**********
Whats your point? If I see another post like this one I will ban you from entering this forum for ever... we don't need people who hate India or Indians here on this forum... why even come to India? stay where you are and stick a nice new and clean mobile phone up yours.. for that sake... Hope this helps...

India is doing very well and I and sure you will migrate to India in the next 10-15 years and start saying the same thing about America given the state of the economy there and the upcoming recession... Am I right or wrong?

just4kix

@imakhilesh, What is this big deal about carrying savvy mobile phones? I carry Nokia 1110 and quite happy with it. Does carrying flashy handset make you advanced? In my opinion it is just bragging and showing off.

milindj

You know guys, in new markets to establish themselves in new cities like thane the same airtel guys serve a complaint within 4 hours.

This is litrally because they want to increase there customer base in Thane , but once they make enough money and monopolise, there service will get worst ass you can see in above posts.

Same is with other bharti / airtel services.
They should be black listed

enjoyteens

ya its really worst they r doing the same thing with me

rubalsher

I have had an Airtel broadband connection for the last 6 years and I can tell you that they are the best service provider in India by a mile. I am extremely happy with their services and words cant express how happy I am with their connection. My experience so far:
1. You get speeds as promised to you in the plan.
2. I have never seen any downtime in the last 6 years.
3. Excellent customer care and problems get resolved within a few hours.
4. Plans for everyone based on their needs.

What else do you need?

koolkullu

I totally go by the the above statement.

Although I am a very new user for Airtel Broadband I feel they are pretty ahead of their other counterparts such as TataIndicom,Reliance,BSNL etc(I won't even Sify in this list,they don't deserve to be here) in terms of Service and support both.
I think Bharti have been trend setters in India. If service is concerned they are far better than others that why I have Airtel Post Paid ,Prepaid,Land line and Broadband.

In 750/- they are providing 256 kbps unlimited connection which really stands by its promise of providing the said speed,not like other providers which promise a lot,but provide nothing.The have provided wireless modem too so that I can simultaneously connect both my Desktop and Laptop.The connection is always on,what else you need.

So the point I wanna make is good or bad everything is relative.In the circumstances and infrastructure in India Airtel is better than other,is what I feel.If you are abusing them you might not have tried others at all.

qamaal

Here is a self explanatory email that I sent as a last resort. After this email, my mobile has been disconnected, as expected by me.

------------

Dear Sir/Madam,



This is to bring to your attention a problem I am facing since 12th April, 2008.



On 11th April, 2008, I activated GPRS on my mobile because I had to travel to Gujarat for a week. It was activated instantly. However, after repeated sms/calling 121, I did not get the settings for my Imate SPL mobile. Infact my mobile was blocked for calling 121 and I was advised that I should contact only through SMS which will be replied in 24 hours.



After searching on the internet, finally I found the settings on 12th April, 2008 when I was in Ahmedabad. However, the speed was so poor/pathetic that immediately I sent an SMS to deactivate my GPRS. However, I got error “FAILURE TO DEACTIVATE SERVICE. PLEASE TRY LATER.” When I called 121, I was told that since my mobile was from Bombay, I have to call a Bombay number 9892098920 to deactivate the same.



Instantly I called that number and the executive took my complaint. However, when I found that my money was being deducted for the next two days, I sent an email on 15th April, 2008.



After that, I have been continuously calling helpline 121, sending emails, have personally visited your Kandivli relationship centre but my problem still continues.



Everyday Rs.14.99 is being deducted from my mobile. I did get refund a few times but what about my time that is being wasted in calling everyday to your 121 and giving my complaint.



I believe now each and every executive at your Mindspace office knows my voice. Till date, almost each and everyone has assured me that ‘YOUR PROBLEM WILL BE SOLVED IN 2 HRS., IN 6 HRS., IN 24 HRS’ etc. but nothing has been done. One particular gentleman Mr.Sheetal Mohite asked me to personally call him and check about the status of my complaint but after that he was not approachable. Once, I was informed that he is not available but he will call me back. Till date nobody has called back.



A few times, some people called me from Airtel saying that they are calling from the head office and also refunded my money and said ‘YOUR PROBLEM HAS BEEN SOLVED’.



Also, I keep getting messages that ‘YOUR PROBLEM HAS BEEN SOLVED’ and ‘YOUR MONEY IS BEING REFUNDED’ but these are only SMS, I didn’t get money whenever I got SMS but a few times I did get money refund but without any SMS.



Why does it take 50 days to solve this simple problem?



I would have simply discontinued this pathetic service but the problem is I have just printed 10,000 brochures and 1,000 visiting cards and have got the number on a lot of my websites.



Please solve this problem at the earliest because I don’t have any other options but to keep calling 121 and keep posting to various consumer centres/public interest blogs/reviews on the internet about Airtel.



A general search on “airtel sucks” on Google would bring a lot of them. Anyway, there are thousands of complaints already and I don’t think another addition makes any difference.



I wish I could get Shahrukh Khan’s email to just check from him why he goes “ga-ga” in ads over this rubbish service.



Thanks & Regards,

Mustafa K.

09987911599



Copy : Consumer forums and various blogs on the internet

xsmashx

Here is an example of their service, costumer care says its normal speed but look at the difference b/w upload and download. I am using 512 kb/sec plan. Do you guys also get so slow upload rate, i dont think its ''normal'' cause i was getting about 200-300 kb/sec earlier.

mebaali

I am using Airtel broadband services for the past 1 year(before that i was using woeful tata indicom)
IMHO no Internet service provider in india (barring Airtel) has got such a wonderful Customer Service & Network Quality with rare and minimal Downtime.

viper_in_blood

guys i totally agree airtel is the best telecom provider in the country.....other providers will only come second to it.....none can beat......i hv airtel at home n their customer problem resolution time is the least in all providers....plus the fact being fast servicing n cost effectiveness...

the fact tht its INDIA n some or the problems shud come up now or then due to the hostile conditions cannot be a reson for hating it....

nnaga2000

These Aitrel customer care people are good with attending only certain type of problems.. They are so 'bookish'. There is not any experienced trouble-shooter in their department. I have been telling them that I get frequent disconnection and receiving low bandwidth.. they come to my place take a look and leave, saying that they will check from their end and get back to me... but they will not because they dont know what is causing this problem... after a couple of days they will close the ticket and that's it.. Next time you call them they will open a new ticket and this will go on and on.. ultimately you will still be left with the problem.

dmbrock

Well Airtel has just qualified for a status with Bsnl. Had done a shift transfer of the phone. During the call had mentioned that DSL needs to be activated. The CS guy gave me a date of 5 days and said both will be done. After 3 days this guy shows up at my house, so i had leave work and go home. Apparently he had come to check the wiring. He told me the internet people will be coming the next day. For 2 days no progress. Called them up, they said it will be done by the next day. Next day called them up the CS girl Meenakshi tells me, well they have passes on the request to the concerned department and they will get to it when they can. After 4 calls the person finally shows up. He calls me up and said the connection is working. I asked him if the internet was working. He said it is but they don't have the laptop. So I drove home to find out that they have just done the landine. So i talked to the cs again who refred it to their mgr. She said that a form had to be filled so they are sending the form and it will be done soon. after a lot of pow wow they agreed tol have it installed definitely by 10:30 am the next day. waited waited no person shows up. The mgr said oh it will be done by 2pm. Its 6:10 right now and nothing done. I've left early from my office twice and came late once. Pathetic, Pathetic, Pathetic CS.

viper_in_blood

buddy u call it pathetic...i too.....but the problem is if this is pathetic the others r worst thn it....so u r getting the better frm the worst services......buddy this is INDIA n if airtel is too slow the others r the slowest in terms of service n cc....I guess u will hv to take up wht u r getting since it is the most best service provider.....others like reliance n all r the worst ....

sanko

It Seems that Mr.Manishbhai is a relative of Mr. Sunil Mittal. That is the reason he is telling Airtel is the best among all in INDIA. And more over he had gone to such extent prasing Airtel that people should be lucky enough to get an Airtel connection. Mere nonsence. It also seems that he never used Airtel internet service, otherwise he will never says this. If he really used it he will definetly forget his relationship with Mr. Sunil Mittal and will start abusing him. In India and especially with Airtel Customer Care is just a part of the system, but it never cares it customers. A guy is crying about his loss and some body is praiseing the the person who caused it.