India Broadband Forum

Originally Posted by jr.ritesh

I have had airtel for about 8 months now and everytime I had a complaint with the connection, I called up the customer care and they could never resolve my issues. They would commit that they would send the engineer to fix up the issue but they didn't even bother to call ever after that call of mine. Up until today they have never resolved even one of my issues. AIRTEL IS A TOTAL PIECE OF ****. Finally I gave up on them and wrote this mail to get my connection cancelled. Their documents say that cancellatioin will take 3 business days but when I called up to enquire about the same, they said it will take 30 days. I had sent the mail of Sep 27th 2006 and today is Oct 26th 2006. 30 days are over but when I called up in the morning, they told me it will still take 30 days. BLOODY ASSHOLES. I have not been using my connection for past 30 days because they seized the service but they have billed me for close to 800 Rs this month. I am now planning to pull airtel to consumer court for this mental harrasment. See the content of my mail that I had sent for cancellation. After I had sent this mail, I received a call from their top escalation department, (so called applete) Ms. Monika Ohson, and then Vice President, Customer Care Mr. P.D. Sharma. They couldn't do anything about my issue. AIRTEL IS A CRAP. I have intentionally crossed out the cheque no below.:

Hello Airtel,

I don't even have the words to express how good you guys are. I have had my internet(DSL) connection for a couple of months now. I can't even remember how many times I had to call up to get my connection
fixed up for one issue or the other. Never could you fix even one of my issues to my satisfaction. Forget satisfaction, you didn't even bother to fix the issues at all at many instances. You see, you guys are this good.

A recent complaint I logged on August 1st'2006 (complaint number 1738040) regarding my modem. You guys tried fixing it up over the phone but your technical experts couldn't do it. Eventually, they asked me to wait for a day so that an engineer could visit my house to fix this. Today, two months after the day I logged it, not even one person from airtel has visited my house to fix it. I called up around 10 times to remind you that I have a complaint pending with you guys regarding my modem. Everytime, you guys would ask me to wait until that engineer of yours would visit me and fix it. This so called engineer of yours never bothered to visit me except speaking with me over phone a few times. He would commit to visit my house every single time I spoke to him. On one instance I had to come real early from office just because the engineer wanted to come over and fix the issue. I kept waiting for more than 3 hours just for him and he didn't bother to turn up. Today, after two months, I am still waiting for him to visit me. I didn't pay my bill for august because you guys didn't fix my issue. Now you have disconnected my services for non-payment of bill. I wish there was someone who could disconnect airtel from this planet for no-response to customer issues with your product. I have now decided to disconnect airtel from my life for good.

In the past, I had to ask for a manager on every single complaint (be it connection problem, slow speed or billing. Mind it, you guys offer these problems free to every single customer using your connection.) and I would be told that I had to talk to Mr. Gurmeet Dua (manager in gurgaon). The executive would tell me that they would have the manager call me regarding this issue. However, I never received a call from this manager of yours. Infact, I called him a couple of times and he would tell me "I am busy in a meeting", " I am busy right now", "I will call you later", " This is not the time to call me, can you call me later", things like this you see. I can't understand who appointed this person as a manager ? He doesn't even know the office meetings he is attending are being funded by customer's money. If their won't be any customer, their won't be any meetings for him to attend. He wouldn't be busy if there were no customers to airtel. He is the most careless and arrogant person in airtel, I came across.

On 14/06/2006, (complaint 802921 against another complaint number 672489) one of your executives, aashish bhatia, commited that he would have the manager (gurmeet dua) call me for my complaint because he felt that my issue was beyond his control. Next day i.e. on 15/06/2006, nidhi bahel called up on behalf of Mr gurmeet claiming that she is a manager with the dsl department and commited a little monetary waiver (from June 7th to June 14th) for the poor services you guys had been providing. After a few days on june 23' 2006, I called up at 7.54PM and was told that a manager would call me back because the executive couldn't handle my issue. Shweta arora (another manager) called up at 8.15PM from 0120-4367236) to tell me that waiver can't be granted because it was committed by an executive not a manger. "Who the hell is nidhi bahel to give you a waiver" were the exact words used her (so called MANAGER). I had to talk to this manager for over 15 minutes for this pity thing. She gave me another complaint number 955609 for the same. One more complaint number for you guys... 823042. I can't even tell you the number of complaint numbers I have lying pending regarding you guys.

You see, airtel is the best customer service provider. Dealing with airtel is a mental harrasment. I have gone through it and am sure lot of people would have had their share.

I AM TIRED OF DEALING WITH AIRTEL, THEIR SO CALLED MANAGERS (remember gurmeet dua ? and others ?) AND THEIR CUSTOMER SERVICE. It's so pathetic that I have finally given up. I vow never to use airtel in my lifetime whatever and however mouth watering your product is. And I promise to forward this mail throughout whole of india using chain mails. I will post my experience with airtel on every single website I come across. People should know and realize HOW WORST AIRTEL IS.

I wish some of the leading newspapers in the country could print it and let the common man know about the reality of airtel.

This is to formally tell you that I have dropped a cheque (No - ######) of Rs 2000 today at one of airtel collection boxes to clear whatever outstanding I have against you; and I hereby request you to take your dsl connection off of my premises as soon as possible and refind any excess amount that I have paid. Complaint number for cancellation 3087483 logged on 27/09/2006.

Regards,
Ritesh.
Airtel landline no - 0124-4370272.

Originally Posted by ashok20204

dear friend , u have to go for BSNL broadband , u can get worldclass services,
high data rates u can get upto 2Mbps,trust me iam using it,
no one can beat BSNL,

Originally Posted by Broadband

Well.. can you tell me which plans have you opted in which you are getting 2 mbps speed. I would like to know about it as i would also like to go for this plan.