Thread: Never Use Airtel. Worst Service Provider

Originally Posted by qamaal

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Even I was facing exactly the same problem. They had deducted Rs. 150 from my account. Numerous calls to customer care yielded no results. Finally I called up their Nodal officer for mobile services and the issue was resolved within 2 days. They refunded Rs. 200 instead of Rs. 150.

But what about the mental problems that I went through at that time?

Regarding Airtel broadband I won't comment anything as I am yet to experience it. But from what I've seen and heard, Airtel is the best ISP in India in terms of customer satisfaction, speed and customer care.

According to the Poll results, most of the people are saying that they love Airtel. So, that's it! :surrender:

After the harrowing experience with Tata Indicom, Airtel was an amazing experience for me.
For me, it has been a pleasant experience with issues resolved really fast(within a day at the max).I am from chennai btw.
Maybe the area also makes a difference.

I totally disagree that airtel is worst service provider. I am using Airtel broadband from last 1 year and i have not faced a single breakdown till now. customer care is so responsive. Due to construction in my house the cable was accidentally cut from me and i called up Airtel and in less than an hour line man was at my home and without asking any questions they changed the entire cable from Box to my house. this was the only 1 time i called airtel for any complaint.
And by the way exceptions are everywhere that the creator of this thread faced this type of problem.

Originally Posted by Admin

Hii AKhilesh,

In my opinion Airtel broadband is still by far the best ISP here in India from what I have heard and experienced. You may have read a lot of threads from people complaining about one thing or the other but You would never see a thread from some one who is happy with his or her connection and the reason is that they are using the net for what they got it for and would never come to this forum unless they start getting some trouble.

I can assure you that although airtel broadband is not very good as compared to international standards but when you compare it with other isp's customer service and other factors airtel is a clear winner.

PS: I dont have an airtel broadband connection, I use a sify broadband connection and a reliance data card and airtel data card for back up. Airtel broadband is not available where I live else I would have got a connection from them.

Thanks.

**********


Whats your point? If I see another post like this one I will ban you from entering this forum for ever... we don't need people who hate India or Indians here on this forum... why even come to India? stay where you are and stick a nice new and clean mobile phone up yours.. for that sake... Hope this helps...

India is doing very well and I and sure you will migrate to India in the next 10-15 years and start saying the same thing about America given the state of the economy there and the upcoming recession... Am I right or wrong?

**************

Lovely answer Admin , seriously , I couldn't stop laughing , esp at the end , shove a nice new and clean mobile phone up yours

Guys i used had an airtels connection through an Agent now first i was charged of a few idiotic services which i thoroughly didn't need (Like PC Secure..and the buggers charged me for that too) then I had to shift my room for a few resons and i asked customer care they said they would charge me 500 bucks for that (or 300 i 4got the exact amount) the agent said he would get it done with out charge at the time of connection. So i called him he said to send a mail with my address to be transfered and he said that a guy would come to talk the phone and modem which didnt happen then i called the guy many time s he got frustrated and VERY RUDLY asked me to talk to customer care, On doing that for about 15 days even after me shifting they kept saying that there is no application of transfer. I got frusatrated called the guy yelled at him. and decided not to use Airtel. got shifted to BSNL( and amazingly they are funny themselves will tell about it later) then after one and a half month or more i get a call from airtel that my application has been done and i have to pay may due bill which is about 1200/- (wonder how coz i have a deposit of 800 ) and all. i denied paying it or getting the phone to be transfered those f**king guyz used my bill and called all the ppl i have called and kept asking them about me and my bill how the F**k can they do that

cant believe it u r a lucky guy to get that kind off service ...

I my opinion airtel is probably the best service provider in country. I have been using airtel BB for past three years and hav no major complain against them.

Its not that i dont hav problem, some times line gets disconnected or they have some problem during the monsoons but they respond quickest possible time. I even got engineers getting repairs done in less than 1/2 hrs to 1 hrs. some times after registering complaint on 121. Generally 3 - 5 hrs.

Definately they hav some silly engineers / technician which many a times don know how to correctly configure a modem but still get it corrected by there senior staff as early as possible.

I stay in Gurgaon may be in other areas they may be providing worst service but not in Gurgaon.

There competetors are pathetic and worst possible, I had a connection with Tata Indicom they harass customers worse than BSNL/MTNL even 1 week before due date they disconnect phone for not paying bill after complaining they will apologise and correct it but again do same thing next month. There internet is worst possible, some people say its good but only for areas having VSNL direct line ( Tata Indicom ).

BSNL has an excellent broadband connection free of troubles but when troubles comes ur are not relieved before a week. Getting a new connection from BSNL is like winning a war scenario, and if ur line gets some problem or ur phone is dead, there technician dont turn up before a week or if turn up they are most of the not able to correct trouble before at least 2 -3 days AT LEAST THIS IS NOT THE CASE WITH AIRTEL THEY CORRECT TROUBLES IN LESS THAN 4 HRS AND I HAV BEEN EXPERINCING THIS SERVICE FROM PAST 3 YRs

In case of GPRS I would say it worst possible technology u are never able to get above 40 - 50 kbps speed with ur phone or max 80 - 90 kbps with USB modem which is because of technological trouble in this case Reliance Data card is much better because of CDMA technology.

airtel is not so bad

Ok so I have used the following broadband providers

Sify ( Cable )
Exattnet ( Cable )
Reliance ( WiMax )
BSNL ( ADSL )
Airtel. ( ADSL )

I have been a subscriber of each ISP for upwards of 6 months and some even beyone 1 year .

In my experience with the above mentioned ISPs Airtel has given me between 95 to 99% uptime [ that's what really matters ] and the speed has always been more than promised in short, Airtel as an ISP has always been over and above my expectations , Finally , FINALLY !!! , I have found an ISP that I am going to stick with .

1st Rule of thumb

When looking for an ISP , consider the following in the order mentioned below

1) Uptime
2) Customer Service / Tech Support
3) Price

2nd Rule of thumb

1) Never ever ever go for a limited plan , what's the point of having a pack where you get 2 Mbps but have a 2 / 4 GB bandwidth cap , you are bound to download more with the high speeds i.e. stick to unlimited plans .

2) When ISPs refer to Download limit this includes total data traffic to your machine , [ downloads + uploads + surfing + watching videos on youtube etc etc ] I have seen many people shocked when they get bills of Rs20,000 saying that I didnt download anything , I only used to watch movies online !!!
, again I cant stress more on the fact that unlimited plans are the way to go !!!

Well then again if your requirement is high uptime and good download speed , Airtel Zindabaad , look at the poles you will understand .

Varied providers have different QOS in different parts of the country. So if an ISP rocks for u, it just rocks for u (ok maybe in the locality too). My advice would u do some proper homework in the form of consulting neighbors regarding QOS and then delve for a connection.

Originally Posted by jakemake123456

Ok so I have used the following broadband providers

Sify ( Cable )
Exattnet ( Cable )
Reliance ( WiMax )
BSNL ( ADSL )
Airtel. ( ADSL )

I have been a subscriber of each ISP for upwards of 6 months and some even beyone 1 year .

In my experience with the above mentioned ISPs Airtel has given me between 95 to 99% uptime [ that's what really matters ] and the speed has always been more than promised in short, Airtel as an ISP has always been over and above my expectations , Finally , FINALLY !!! , I have found an ISP that I am going to stick with .

1st Rule of thumb

When looking for an ISP , consider the following in the order mentioned below

1) Uptime
2) Customer Service / Tech Support
3) Price

2nd Rule of thumb

1) Never ever ever go for a limited plan , what's the point of having a pack where you get 2 Mbps but have a 2 / 4 GB bandwidth cap , you are bound to download more with the high speeds i.e. stick to unlimited plans .

2) When ISPs refer to Download limit this includes total data traffic to your machine , [ downloads + uploads + surfing + watching videos on youtube etc etc ] I have seen many people shocked when they get bills of Rs20,000 saying that I didnt download anything , I only used to watch movies online !!!
, again I cant stress more on the fact that unlimited plans are the way to go !!!

Well then again if your requirement is high uptime and good download speed , Airtel Zindabaad , look at the poles you will understand .

I totally agree with Jakemake... the best explaination so far....yes thats what U get from airtel... uptime, service and cost effectiveness. Airtel offers unlimited d/l plans with speeds more than expected. Tech support is kewl and prompt....even the guys sound enthusiastic even if at 2.00 am. And on top the upload download ratio (1:4) is perfectly maintained and they also tell you things honestly.
I would give airtel 9 out of 10 , the one is for their Speed On Demand Service... which never works for me somehow....the site does not support Firefox.... and after each hour you have to choose whether U wanna continue or no... and if you are away for some reason the speed comes down to your regular and then to get back to extra speed it takes ages to connect to the server....of course that is good incase you just wanna use the service for 1 or 2 hoursand do not wanna get charged without your authorisation but... they should have provided and option to stay connected for more than an hour... maybe durations of 4 hours and 12 hours anybody else not wanting to use the same could choose the hourly option..... other than this I think Airtel is upto mark... keep up the good work mates
Cheers

Airtel Sucks.. BSNL Roxxxxx

Originally Posted by swami2x

Airtel Sucks.. BSNL Roxxxxx

i dont dude how u said airtel sucks....but for me in delhi n ncr airtel rocks.......imagine giving a connection in less thn 48 hrs n tht too in a plan of 384kbps i m getting the speed of 512 kbps...... i do not say tht bsnl s a piece of ****.....but in delhi nobody can beat airtel.....its simply the best.....

Originally Posted by swami2x

Airtel Sucks.. BSNL Roxxxxx

Kindly checkout http://www.indiabroadband.net/airtel...tml#post100011 (Never Use Airtel. Worst Service Provider)

Airtel pwns all !!

yes airtel rox and we all know that...

@Mods please, i think its about time this thread is locked...

This thread is still alive?

Well, everyone knows Airtel rocks. So, there's no need of any poll!

Airtel is cutting 50% of speed of users who use more than 15gb/month.

I noticed today when my broadband speed was cut in half which has nvr happened before, and when i called up, the guy was telling me so sweetly this new news....
I think ill switch to another ISP, 15gb in this DAY and AGE is a JOKE!

Originally Posted by dkking

Airtel is cutting 50% of speed of users who use more than 15gb/month.

I noticed today when my broadband speed was cut in half which has nvr happened before, and when i called up, the guy was telling me so sweetly this new news....
I think ill switch to another ISP, 15gb in this DAY and AGE is a JOKE!

Kindly checkout http://www.indiabroadband.net/airtel...tml#post113799 (1/2 Speed for Those Using 15gb+/Mo)

Originally Posted by viper_in_blood

i dont dude how u said airtel sucks....but for me in delhi n ncr airtel rocks.......imagine giving a connection in less thn 48 hrs n tht too in a plan of 384kbps i m getting the speed of 512 kbps...... i do not say tht bsnl s a piece of ****.....but in delhi nobody can beat airtel.....its simply the best.....

New Data caps introduced only exclusive for Airtel customers.. I hope you are enjoying those.. Once again i will say Airtel Sucks!!!!!!!!!

right.. they shouldnt actually be doing that.. its pretty unfair..

Originally Posted by swami2x

New Data caps introduced only exclusive for Airtel customers.. I hope you are enjoying those.. Once again i will say Airtel Sucks!!!!!!!!!

who the hell gave you the right to making fun of people!?

We had a airtel 256 plan and i used to get speed like 30KBps and i shifted to 512 plan am still stuck with the same speed. Why do i pay more if there is no difference in speed.

---------------AIRTEL SUX BIG TIME-----------------------

Originally Posted by shirish_kal

We had a airtel 256 plan and i used to get speed like 30KBps and i shifted to 512 plan am still stuck with the same speed. Why do i pay more if there is no difference in speed.

---------------AIRTEL SUX BIG TIME-----------------------

exactly, so why havent u shifted back?

but to be serious, didn't u tell them or something? did u check on speedtest?

tried speedtest and results are the same as i told earlier. its the connection in my office and i use it download stuff "HOPE MY BOSS DOESN'T FREQUENT THIS FORUM COZ HE GONNA :death: ME" its some kind off upper management decision