India Broadband Forum

sanko

Dear Rubalsher,
Ok, very fine. if every thing is goning fine with you with Airtel then you should never call the customer care. But on the other end you are praising the customer care, not at all matching. In six years you had never seen any downtime, is it really possible.

viper_in_blood

this is no praising but simply a choice of best amongst the worst........airtel is the only provider with the fastest service n the better cc......its simply u never get the best but try to take on the better.....

cool_don

Airtel speed is flactuate but ok for my use. compare to other it's nice now.

viper_in_blood

guys the problem with other service providers is they dont come even an iota of airtel.......i m simply not praising airtel but other srevice providers r so bad tht airtel becomes the best......i m using rel bb at my work place since airtel bb is not avalable here....the uploading speed is the worst n the downlding speed is hell ....m using maximum plan of 300kbps which they provide in prepaid bb......i m just fed up with there service.....

krishil.co

Hi
If u need airtel broad band connection in hyderabad.U can post your details to ramkumar.suggula@gmail.com..........

Airtel is the best service provider in India.You can only get to know this if u change..........

pothi

Hi,

Regarding the service, I always like(d) Airtel. I've been using it for about 6 months until now.

Two months back, due to some unknown reasons, both the modem and power adapter failed. Airtel service representative replaced both with no fee at all.

There are some other incidences where Airtel was always responsive to my queries.

-- Pothi Kalimuthu --

parshanth

Please for heavens Sake Dont tell nething about Airtel Connection They are the Best in India ............................. Thank you.......................................

ace_ventura2

Yes Thats it! man.... they complain and have bad things to say abt India ... but they do not realise they say it amongst Indians...if they do not like India or wanna criticise it... then why the hell are they amongst us anyways ?

I am with U Chhahal

kailash

airtel gprs roxxxxx

jakemake123456

When I dial the Airtel Customer Care number , I ask to speak directly with the Technical Team cause they know what you are talking about most of the times. I find Airtel Broadband far better than any other service I have used before that includes BSNL , Reliance , Sify , Tata , Exattnet. Their connection has not let me down as yet , yes there is no perfect ISP in India or anywhere else , but lets face it , We are still playing with limited connections on ADSL up to 2 Mbps when people outside India have 10/100/1000 Mbps fiber optic cables .

iChaitanya

Even I was facing exactly the same problem. They had deducted Rs. 150 from my account. Numerous calls to customer care yielded no results. Finally I called up their Nodal officer for mobile services and the issue was resolved within 2 days. They refunded Rs. 200 instead of Rs. 150.

But what about the mental problems that I went through at that time?

Regarding Airtel broadband I won't comment anything as I am yet to experience it. But from what I've seen and heard, Airtel is the best ISP in India in terms of customer satisfaction, speed and customer care.

According to the Poll results, most of the people are saying that they love Airtel. So, that's it!

gMan

After the harrowing experience with Tata Indicom, Airtel was an amazing experience for me.
For me, it has been a pleasant experience with issues resolved really fast(within a day at the max).I am from chennai btw.
Maybe the area also makes a difference.

pisces_m

I totally disagree that airtel is worst service provider. I am using Airtel broadband from last 1 year and i have not faced a single breakdown till now. customer care is so responsive. Due to construction in my house the cable was accidentally cut from me and i called up Airtel and in less than an hour line man was at my home and without asking any questions they changed the entire cable from Box to my house. this was the only 1 time i called airtel for any complaint.
And by the way exceptions are everywhere that the creator of this thread faced this type of problem.

jakemake123456

**************

Lovely answer Admin , seriously , I couldn't stop laughing , esp at the end , shove a nice new and clean mobile phone up yours

shirish_kal

Guys i used had an airtels connection through an Agent now first i was charged of a few idiotic services which i thoroughly didn't need (Like PC Secure..and the buggers charged me for that too) then I had to shift my room for a few resons and i asked customer care they said they would charge me 500 bucks for that (or 300 i 4got the exact amount) the agent said he would get it done with out charge at the time of connection. So i called him he said to send a mail with my address to be transfered and he said that a guy would come to talk the phone and modem which didnt happen then i called the guy many time s he got frustrated and VERY RUDLY asked me to talk to customer care, On doing that for about 15 days even after me shifting they kept saying that there is no application of transfer. I got frusatrated called the guy yelled at him. and decided not to use Airtel. got shifted to BSNL( and amazingly they are funny themselves will tell about it later) then after one and a half month or more i get a call from airtel that my application has been done and i have to pay may due bill which is about 1200/- (wonder how coz i have a deposit of 800 ) and all. i denied paying it or getting the phone to be transfered those f**king guyz used my bill and called all the ppl i have called and kept asking them about me and my bill how the F**k can they do that

shirish_kal

cant believe it u r a lucky guy to get that kind off service ...

naavi_k

I my opinion airtel is probably the best service provider in country. I have been using airtel BB for past three years and hav no major complain against them.

Its not that i dont hav problem, some times line gets disconnected or they have some problem during the monsoons but they respond quickest possible time. I even got engineers getting repairs done in less than 1/2 hrs to 1 hrs. some times after registering complaint on 121. Generally 3 - 5 hrs.

Definately they hav some silly engineers / technician which many a times don know how to correctly configure a modem but still get it corrected by there senior staff as early as possible.

I stay in Gurgaon may be in other areas they may be providing worst service but not in Gurgaon.

There competetors are pathetic and worst possible, I had a connection with Tata Indicom they harass customers worse than BSNL/MTNL even 1 week before due date they disconnect phone for not paying bill after complaining they will apologise and correct it but again do same thing next month. There internet is worst possible, some people say its good but only for areas having VSNL direct line ( Tata Indicom ).

BSNL has an excellent broadband connection free of troubles but when troubles comes ur are not relieved before a week. Getting a new connection from BSNL is like winning a war scenario, and if ur line gets some problem or ur phone is dead, there technician dont turn up before a week or if turn up they are most of the not able to correct trouble before at least 2 -3 days AT LEAST THIS IS NOT THE CASE WITH AIRTEL THEY CORRECT TROUBLES IN LESS THAN 4 HRS AND I HAV BEEN EXPERINCING THIS SERVICE FROM PAST 3 YRs

In case of GPRS I would say it worst possible technology u are never able to get above 40 - 50 kbps speed with ur phone or max 80 - 90 kbps with USB modem which is because of technological trouble in this case Reliance Data card is much better because of CDMA technology.

prabhat_singh008

airtel is not so bad

jakemake123456

Ok so I have used the following broadband providers

Sify ( Cable )
Exattnet ( Cable )
Reliance ( WiMax )
BSNL ( ADSL )
Airtel. ( ADSL )

I have been a subscriber of each ISP for upwards of 6 months and some even beyone 1 year .

In my experience with the above mentioned ISPs Airtel has given me between 95 to 99% uptime [ that's what really matters ] and the speed has always been more than promised in short, Airtel as an ISP has always been over and above my expectations , Finally , FINALLY !!! , I have found an ISP that I am going to stick with .

1st Rule of thumb

When looking for an ISP , consider the following in the order mentioned below

1) Uptime
2) Customer Service / Tech Support
3) Price

2nd Rule of thumb

1) Never ever ever go for a limited plan , what's the point of having a pack where you get 2 Mbps but have a 2 / 4 GB bandwidth cap , you are bound to download more with the high speeds i.e. stick to unlimited plans .

2) When ISPs refer to Download limit this includes total data traffic to your machine , [ downloads + uploads + surfing + watching videos on youtube etc etc ] I have seen many people shocked when they get bills of Rs20,000 saying that I didnt download anything , I only used to watch movies online !!!
, again I cant stress more on the fact that unlimited plans are the way to go !!!

Well then again if your requirement is high uptime and good download speed , Airtel Zindabaad , look at the poles you will understand .

cool_techie_tvm

Varied providers have different QOS in different parts of the country. So if an ISP rocks for u, it just rocks for u (ok maybe in the locality too). My advice would u do some proper homework in the form of consulting neighbors regarding QOS and then delve for a connection.