I have had an Airtel broadband connection for the last 6 years and I can tell you that they are the best service provider in India by a mile. I am extremely happy with their services and words cant express how happy I am with their connection. My experience so far:
1. You get speeds as promised to you in the plan.
2. I have never seen any downtime in the last 6 years.
3. Excellent customer care and problems get resolved within a few hours.
4. Plans for everyone based on their needs.

What else do you need?

I totally go by the the above statement.

Although I am a very new user for Airtel Broadband I feel they are pretty ahead of their other counterparts such as TataIndicom,Reliance,BSNL etc(I won't even Sify in this list,they don't deserve to be here) in terms of Service and support both.
I think Bharti have been trend setters in India. If service is concerned they are far better than others that why I have Airtel Post Paid ,Prepaid,Land line and Broadband.

In 750/- they are providing 256 kbps unlimited connection which really stands by its promise of providing the said speed,not like other providers which promise a lot,but provide nothing.The have provided wireless modem too so that I can simultaneously connect both my Desktop and Laptop.The connection is always on,what else you need.

So the point I wanna make is good or bad everything is relative.In the circumstances and infrastructure in India Airtel is better than other,is what I feel.If you are abusing them you might not have tried others at all.

Here is a self explanatory email that I sent as a last resort. After this email, my mobile has been disconnected, as expected by me.

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Dear Sir/Madam,



This is to bring to your attention a problem I am facing since 12th April, 2008.



On 11th April, 2008, I activated GPRS on my mobile because I had to travel to Gujarat for a week. It was activated instantly. However, after repeated sms/calling 121, I did not get the settings for my Imate SPL mobile. Infact my mobile was blocked for calling 121 and I was advised that I should contact only through SMS which will be replied in 24 hours.



After searching on the internet, finally I found the settings on 12th April, 2008 when I was in Ahmedabad. However, the speed was so poor/pathetic that immediately I sent an SMS to deactivate my GPRS. However, I got error “FAILURE TO DEACTIVATE SERVICE. PLEASE TRY LATER.” When I called 121, I was told that since my mobile was from Bombay, I have to call a Bombay number 9892098920 to deactivate the same.



Instantly I called that number and the executive took my complaint. However, when I found that my money was being deducted for the next two days, I sent an email on 15th April, 2008.



After that, I have been continuously calling helpline 121, sending emails, have personally visited your Kandivli relationship centre but my problem still continues.



Everyday Rs.14.99 is being deducted from my mobile. I did get refund a few times but what about my time that is being wasted in calling everyday to your 121 and giving my complaint.



I believe now each and every executive at your Mindspace office knows my voice. Till date, almost each and everyone has assured me that ‘YOUR PROBLEM WILL BE SOLVED IN 2 HRS., IN 6 HRS., IN 24 HRS’ etc. but nothing has been done. One particular gentleman Mr.Sheetal Mohite asked me to personally call him and check about the status of my complaint but after that he was not approachable. Once, I was informed that he is not available but he will call me back. Till date nobody has called back.



A few times, some people called me from Airtel saying that they are calling from the head office and also refunded my money and said ‘YOUR PROBLEM HAS BEEN SOLVED’.



Also, I keep getting messages that ‘YOUR PROBLEM HAS BEEN SOLVED’ and ‘YOUR MONEY IS BEING REFUNDED’ but these are only SMS, I didn’t get money whenever I got SMS but a few times I did get money refund but without any SMS.



Why does it take 50 days to solve this simple problem?



I would have simply discontinued this pathetic service but the problem is I have just printed 10,000 brochures and 1,000 visiting cards and have got the number on a lot of my websites.



Please solve this problem at the earliest because I don’t have any other options but to keep calling 121 and keep posting to various consumer centres/public interest blogs/reviews on the internet about Airtel.



A general search on “airtel sucks” on Google would bring a lot of them. Anyway, there are thousands of complaints already and I don’t think another addition makes any difference.



I wish I could get Shahrukh Khan’s email to just check from him why he goes “ga-ga” in ads over this rubbish service.



Thanks & Regards,

Mustafa K.

09987911599



Copy : Consumer forums and various blogs on the internet

Here is an example of their service, costumer care says its normal speed but look at the difference b/w upload and download. I am using 512 kb/sec plan. Do you guys also get so slow upload rate, i dont think its ''normal'' cause i was getting about 200-300 kb/sec earlier.

I am using Airtel broadband services for the past 1 year(before that i was using woeful tata indicom)
IMHO no Internet service provider in india (barring Airtel) has got such a wonderful Customer Service & Network Quality with rare and minimal Downtime.

guys i totally agree airtel is the best telecom provider in the country.....other providers will only come second to it.....none can beat......i hv airtel at home n their customer problem resolution time is the least in all providers....plus the fact being fast servicing n cost effectiveness...

the fact tht its INDIA n some or the problems shud come up now or then due to the hostile conditions cannot be a reson for hating it....

These Aitrel customer care people are good with attending only certain type of problems.. They are so 'bookish'. There is not any experienced trouble-shooter in their department. I have been telling them that I get frequent disconnection and receiving low bandwidth.. they come to my place take a look and leave, saying that they will check from their end and get back to me... but they will not because they dont know what is causing this problem... after a couple of days they will close the ticket and that's it.. Next time you call them they will open a new ticket and this will go on and on.. ultimately you will still be left with the problem.

Well Airtel has just qualified for a status with Bsnl. Had done a shift transfer of the phone. During the call had mentioned that DSL needs to be activated. The CS guy gave me a date of 5 days and said both will be done. After 3 days this guy shows up at my house, so i had leave work and go home. Apparently he had come to check the wiring. He told me the internet people will be coming the next day. For 2 days no progress. Called them up, they said it will be done by the next day. Next day called them up the CS girl Meenakshi tells me, well they have passes on the request to the concerned department and they will get to it when they can. After 4 calls the person finally shows up. He calls me up and said the connection is working. I asked him if the internet was working. He said it is but they don't have the laptop. So I drove home to find out that they have just done the landine. So i talked to the cs again who refred it to their mgr. She said that a form had to be filled so they are sending the form and it will be done soon. after a lot of pow wow they agreed tol have it installed definitely by 10:30 am the next day. waited waited no person shows up. The mgr said oh it will be done by 2pm. Its 6:10 right now and nothing done. I've left early from my office twice and came late once. Pathetic, Pathetic, Pathetic CS.

buddy u call it pathetic...i too.....but the problem is if this is pathetic the others r worst thn it....so u r getting the better frm the worst services......buddy this is INDIA n if airtel is too slow the others r the slowest in terms of service n cc....I guess u will hv to take up wht u r getting since it is the most best service provider.....others like reliance n all r the worst ....

It Seems that Mr.Manishbhai is a relative of Mr. Sunil Mittal. That is the reason he is telling Airtel is the best among all in INDIA. And more over he had gone to such extent prasing Airtel that people should be lucky enough to get an Airtel connection. Mere nonsence. It also seems that he never used Airtel internet service, otherwise he will never says this. If he really used it he will definetly forget his relationship with Mr. Sunil Mittal and will start abusing him. In India and especially with Airtel Customer Care is just a part of the system, but it never cares it customers. A guy is crying about his loss and some body is praiseing the the person who caused it.