India Broadband Forum

jr.ritesh

I have had airtel for about 8 months now and everytime I had a complaint with the connection, I called up the customer care and they could never resolve my issues. They would commit that they would send the engineer to fix up the issue but they didn't even bother to call ever after that call of mine. Up until today they have never resolved even one of my issues. AIRTEL IS A TOTAL PIECE OF ****. Finally I gave up on them and wrote this mail to get my connection cancelled. Their documents say that cancellatioin will take 3 business days but when I called up to enquire about the same, they said it will take 30 days. I had sent the mail of Sep 27th 2006 and today is Oct 26th 2006. 30 days are over but when I called up in the morning, they told me it will still take 30 days. BLOODY ASSHOLES. I have not been using my connection for past 30 days because they seized the service but they have billed me for close to 800 Rs this month. I am now planning to pull airtel to consumer court for this mental harrasment. See the content of my mail that I had sent for cancellation. After I had sent this mail, I received a call from their top escalation department, (so called applete) Ms. Monika Ohson, and then Vice President, Customer Care Mr. P.D. Sharma. They couldn't do anything about my issue. AIRTEL IS A CRAP. I have intentionally crossed out the cheque no below.:

Hello Airtel,

I don't even have the words to express how good you guys are. I have had my internet(DSL) connection for a couple of months now. I can't even remember how many times I had to call up to get my connection
fixed up for one issue or the other. Never could you fix even one of my issues to my satisfaction. Forget satisfaction, you didn't even bother to fix the issues at all at many instances. You see, you guys are this good.

A recent complaint I logged on August 1st'2006 (complaint number 1738040) regarding my modem. You guys tried fixing it up over the phone but your technical experts couldn't do it. Eventually, they asked me to wait for a day so that an engineer could visit my house to fix this. Today, two months after the day I logged it, not even one person from airtel has visited my house to fix it. I called up around 10 times to remind you that I have a complaint pending with you guys regarding my modem. Everytime, you guys would ask me to wait until that engineer of yours would visit me and fix it. This so called engineer of yours never bothered to visit me except speaking with me over phone a few times. He would commit to visit my house every single time I spoke to him. On one instance I had to come real early from office just because the engineer wanted to come over and fix the issue. I kept waiting for more than 3 hours just for him and he didn't bother to turn up. Today, after two months, I am still waiting for him to visit me. I didn't pay my bill for august because you guys didn't fix my issue. Now you have disconnected my services for non-payment of bill. I wish there was someone who could disconnect airtel from this planet for no-response to customer issues with your product. I have now decided to disconnect airtel from my life for good.

In the past, I had to ask for a manager on every single complaint (be it connection problem, slow speed or billing. Mind it, you guys offer these problems free to every single customer using your connection.) and I would be told that I had to talk to Mr. Gurmeet Dua (manager in gurgaon). The executive would tell me that they would have the manager call me regarding this issue. However, I never received a call from this manager of yours. Infact, I called him a couple of times and he would tell me "I am busy in a meeting", " I am busy right now", "I will call you later", " This is not the time to call me, can you call me later", things like this you see. I can't understand who appointed this person as a manager ? He doesn't even know the office meetings he is attending are being funded by customer's money. If their won't be any customer, their won't be any meetings for him to attend. He wouldn't be busy if there were no customers to airtel. He is the most careless and arrogant person in airtel, I came across.

On 14/06/2006, (complaint 802921 against another complaint number 672489) one of your executives, aashish bhatia, commited that he would have the manager (gurmeet dua) call me for my complaint because he felt that my issue was beyond his control. Next day i.e. on 15/06/2006, nidhi bahel called up on behalf of Mr gurmeet claiming that she is a manager with the dsl department and commited a little monetary waiver (from June 7th to June 14th) for the poor services you guys had been providing. After a few days on june 23' 2006, I called up at 7.54PM and was told that a manager would call me back because the executive couldn't handle my issue. Shweta arora (another manager) called up at 8.15PM from 0120-4367236) to tell me that waiver can't be granted because it was committed by an executive not a manger. "Who the hell is nidhi bahel to give you a waiver" were the exact words used her (so called MANAGER). I had to talk to this manager for over 15 minutes for this pity thing. She gave me another complaint number 955609 for the same. One more complaint number for you guys... 823042. I can't even tell you the number of complaint numbers I have lying pending regarding you guys.

You see, airtel is the best customer service provider. Dealing with airtel is a mental harrasment. I have gone through it and am sure lot of people would have had their share.

I AM TIRED OF DEALING WITH AIRTEL, THEIR SO CALLED MANAGERS (remember gurmeet dua ? and others ?) AND THEIR CUSTOMER SERVICE. It's so pathetic that I have finally given up. I vow never to use airtel in my lifetime whatever and however mouth watering your product is. And I promise to forward this mail throughout whole of india using chain mails. I will post my experience with airtel on every single website I come across. People should know and realize HOW WORST AIRTEL IS.

I wish some of the leading newspapers in the country could print it and let the common man know about the reality of airtel.

This is to formally tell you that I have dropped a cheque (No - ######) of Rs 2000 today at one of airtel collection boxes to clear whatever outstanding I have against you; and I hereby request you to take your dsl connection off of my premises as soon as possible and refind any excess amount that I have paid. Complaint number for cancellation 3087483 logged on 27/09/2006.

Regards,
Ritesh.
Airtel landline no - 0124-4370272.

mmm

^ sorry for that . however I'd suggest to file
a case against Airtel in consumer forum ...

abiji

Yeah if that is the story you should file a case against them.. though our company is having quiet a good time with airtel services

Rohitpatel

I use Airtel before and i am verys atisfied with their service. Evan i used thier mobile intenet service also. I think you should go in consumer forum or court.

raghunath

Airtel blames an earthquake damage to the undersea link for the drop in the connection speed.
Does other ISPs also have this problem or is it unique to Airtel?

Admin

Its a surprise for me that airtel guys have been so ignorant towards you so I have just sent Airtel broadband customer service department an e-mail inviting them here on this forum to sort out this problem and to be honest I truly believe that some one from thier end will come here to respond this this thread.

Tommorow is monday so the normal admin staff should be in at 9am Hope some one comes and responds...

Waiting....

Admin

Here is the e-mail ive just sent to Airtel

E-mail addresses which i sent it to:
care.ncr@airtelbroadband.in


Subject :**Urgent** response required for a customer complaint

Hi,

I am the Webmaster of www.indiabroadband.net which is a public platform to discuss about isp's in India and Airtel being one of them has a seperate section for issues related to Airtel broadband services.

The reason I am writing this mail is that a new member at our forum has psted a massive complaint against Airtel and Me personally being a big fan of all airtel servies dont really like the situation as my forum is visited by more then 3000 people from across India and that thread is causing Airtel a huge embarasment as far as my opinion goes.

The complaint is displayed at this page : http://www.indiabroadband.net/airtel...-provider.html (Never Use Airtel. Worst Service Provider)

I would highly appreciate if some one from your end can come to the forum and address this problem in public so every one knows that the issue was settled amicably or otherwise.


Kind Regards
Parminder Chahal
Admin
www.indiabroadband.net

worth2talk

Below is a mail that i just wrote to airtel customer care: care.ap@airteltelephone.com

Hi,
I opted the new airtel broadband connection (Value 498 plan) from last week.

From the first day onwards, i am facing a problem with the airtel network. I am not able to connect with the internet. I called the customer care for more than 4 times. They sent one technical person, who wasted his as well as mine 2 complete days, and still he is not able to solve the issue. He is not even able to identify the cause of the issue. He was doing trial and error to solve the problem, which i don't like. Initial he told me that there is something wrong with modem as they are using new modem (UTSTARCOM Company). He replaced the existing modem with new one of the same brand, which was helpless effort. Then he told there is something wrong with cable and changed the cable, which is also waste of time. Then he told that there is problem with internal house wiring. I spent my 150 Rs to make sure that wiring is correct. Then that technical fellow brought new wire as he had a doubt that internal wiring is not proper. With his new wire connection, he was not able to solve the issue. Then he told me that there is an issue with Server Port connection. I complained about all these thing to customer care and they told that they are sending DSL engineer on 2 days back. I am still waiting for that engineer, who didn't come yet.

I don't know whether Airtel have proper technical staff to rectify the issue or not, but now onwards i am going to close the airtel connection as i wasted my more than 2 days.This is the worst service i have ever faced in my life and this is may be the big mistake to opt for this service. When i called to customer care regarding all these, then they said today (15 January, 2007) is a holiday and so no one is present to solve the issue, they will send someone on tomorrow. I don't know whether holiday is more important for Airtel or customer ?

This is the issue not only with me, there are so many people who have complain against airtel broadband service. You can see the people response at:
http://www.indiabroadband.net/airtel...-provider.html (Never Use Airtel. Worst Service Provider)

Hope they will see this forum, so they can have idea how many ppl are not satisfied with Airtel service ...!!

mike

looks like airtel people have put their foot in too many things, that its hard for them to control all.
I have an unlimited 256kbps airtel connection(plan 999), but the problem is that i get only a meagre 128kbps throughout the day, only at night does it go upto 384kbps.
I have used BSNL also and still think its much better than airtel as they provide constant speed of 256kbps throughout the day and it only costs rs900, while airtel being rs. 999. I agree to the fact that airtel response time and troubleshooting is much better than bsnl. But ultimately its all about speed.
I just hope airtel announces some increment in the bandwidth for the same tariff or reduces the tariff or atleast give a constant 256kbps thru out the day(wud be happy even wid that).
I am getting frustated with my airtel as each passing day goes by, soon if they dont do something decent enough, i am gonna change over to some other service.

kairaussysadmin

Although Airtel gives good bandwidth, but their issue resolution time was always a problem.We are using Airtel DSL since last 5 years whenever face any issue with DSL, the issue resoultion was always a pain.
It takes too much efforts calling their call center and following up with the complain id, and getting new complain ids, interaction with their so called technical as well as managers.

This DSL connection is very risky for an organisation that doesn't have back up internet connection.As if Airtel DSL gets down then mininum resolution time is 4 days that goes till 7 days.That is suffecient to ruin your operations.

just4kix

This is a basic problem in India - no customer service; and Airtel is not the only culprit.

I totally sympathise with jr.ritesh.

Ritesh, you should file a case in consumer court for "Non provision of services and Mental Harassment".

deepesh

I am using 256kbps connection for 750 Rs. the connection is pathetic. half the times the link and data itself does work. and i am not able to connect itself. i do not know as to how things can be so bad when they are taking so much money.

address: Madinaguda, Miyapur. if there are any any airtel providers reading this, please do the necessary, because there is a general opinion even in my company now that airtel is going from bad to worse. if i see that my connection problems are not fixed, i would ofcourse discontinue this and go for a better service provider.

i was using tata indicom before, and i never had a problem.

i am posting the same crib in all threads since i want some airtel provider personnel to see it.

manishbhai

I was in bangalore for 3 yrs & now in mumbai since a year. Airtel BB is the best in bangalore giving tough & prompt

technical/customer support competition to BSNL & MTNL in delhi & hopefully in entire india, wherever these guys

are. Customers must/are/will be always lucky to have their connection which is a littttle costly than MTNL/BSNL but

atleast reliable unlike BSNL, MTNL & Reliance, the unreliant. Kudos to sunil mittal's vision. I recommend

every/anyone to take Airtel BB connection, blindly.
Their technical/customer service report is excellent & hardly there has been a downtime if i remember. (just 1nce

in 6 mths & that to they do a maintainence on their servers & that to @ night only for 2-4 hrs).
I wish they had their wide presence in mumbai (which is still limited now to some business areas only), so that

they gave a tough competition to the monopolised MTNL in DSL BB technology service & also to other ISPs in mumbai.

pavan

hi frnds !!!!!!!!!!!!!


u all r rite abt airtel

airtel employees are busy in attraching NEW CUSTOMERS and forget the existing customer.. Even most of the AIRTEL users always face this prob ..........................

laxmansharma84

hi guy's
can some one give me the contact n address of this broadband office.

just4kix

Airtel, Reliance, etc. are focusing on two types of customers - corporates and large/new apartment complexes where they can get bulk connections. Most of the time their network works and they are not too bothered if one or two clients (small flies) suffer.

BSNL is also not very great in terms of customer service (although I have had no reasons to complain so far).

We are yet to inculcate the American way of things where customer is treated like a king. We will get there ...

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ashok20204

dear friend , u have to go for BSNL broadband , u can get worldclass services,
high data rates u can get upto 2Mbps,trust me iam using it,
no one can beat BSNL,

Broadband

Well.. can you tell me which plans have you opted in which you are getting 2 mbps speed. I would like to know about it as i would also like to go for this plan.

ashok20204

dear friend,
the best option is go for plan500
u can get upyo 2mbps
0200 to 0800 hrs is free ,
and remaining is chargable,
so use it with care

raghavg

i've never had problem with airtel.Infact when whole India has problems, i've got a nice connection going.Maybe u need to contact them the rite way.