Thread: Frequent disconnection of internet

@rajeshv2
Your complaint in another thread.
Kindly post this data here.
1.INFO
In computer

START RUN type cmd Ok
New window
type ipconfig /all
Copy/Paste data here ( No edit )

2.
TWEAK
In modem ( B220BXI)
go to management
Menu item
tr_069 client. Disable
Save reboot.
3.
Speed test
mention your speed plan.
Test here and report data.
Airtel

4.
Line conditions etc
In modem
Statistics
ADSL
Possible post link for screenshot ( JPG picture please )
http://i21.tinypic.com/2njdq49.jpg
or

give details of
Mod Mode selected.__________
SNR D/L _______ U/L_______
ATTN D/L________ U/L________
Line RAte ________
Speed ____________
Rest not required now.

Feedback.

@leonardoo201
same info please.

I too occasionally have the same problem..

It gets disconnected at random and then comes back after 2-3 mins.

I'm using Swift 1099 plan which gives 512 Kbps unlimited.

Please find a way to remedy this problem.

Hello Friend ,
are you facing this kind of issue since day 1 when you started the service , or is this a recent issue . because for me Airtel service worked great , and i switched from wired router to wireless router , then i started experiencing this issue .

When i got this connections it was going good,

I only came across this problem after 2-3 weeks.

@hmm456
See Post no 26 and give details
about your connection.

Originally Posted by essbebe

@rajeshv2
Your complaint in another thread.
Kindly post this data here.
1.INFO
In computer

START RUN type cmd Ok
New window
type ipconfig /all
Copy/Paste data here ( No edit )

Windows IP Configuration

Host Name . . . . . . . . . . . . : home
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-14-2A-E4-A9-DA
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Wednesday, January 27, 2010 5:13:15
PM
Lease Expires . . . . . . . . . . : Saturday, January 30, 2010 5:13:15 P
M

Ethernet adapter {29295341-C56E-4D79-9B7F-55613D784750}:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Anchorfree HSS Adapter - Packet Sche
duler Miniport
Physical Address. . . . . . . . . : 00-FF-29-29-53-41

Ethernet adapter {3238FDEC-A3DD-4E13-B564-F57FEFD349B8}:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Smarthide TAP driver - Packet Schedu
ler Miniport
Physical Address. . . . . . . . . : 00-FF-32-38-FD-EC

Originally Posted by essbebe

2.
TWEAK
In modem ( B220BXI)
go to management
Menu item
tr_069 client. Disable
Save reboot.

I use Beetel 110TC1 ADSL2+ Router. (Not B220BXI)

Originally Posted by essbebe

3.
Speed test
mention your speed plan.
Test here and report data.
Airtel[/url]

Download Speed= 508 kbps
Upload speed=361 kbps

Originally Posted by essbebe

4.
Line conditions etc
In modem
Statistics
ADSL
Possible post link for screenshot ( JPG picture please )
[/url]
or

give details of
Mod Mode selected.__________
SNR D/L _______ U/L_______
ATTN D/L________ U/L________
Line RAte ________
Speed ____________
Rest not required now.

Please explain how i can get this info.

Even for me it keeps getting disconnected. Maybe since I never switch off my modem and always keep downloading something, Airtel is trying to limit usage. Will be very happy if issue is resolved.

@Hmm56
page appears like this.
wait....
Image insert deleted.
http://i47.tinypic.com/9tpxm1.jpg

How do i exactly confirm it?

Step by step instructions would be appreciated.

You see that page , I had given and reproduce the data asked for
192.168.1.1 in address bar of browser.
ID :admin : password : password
Open the Status page
copy the data what appears under ADSL

Originally Posted by essbebe

You see that page , I had given and reproduce the data asked for
192.168.1.1 in address bar of browser.
ID :admin : password : password
Open the Status page
copy the data what appears under ADSL

I took a Screenshot of it.

img43.imageshack.us/img43/6973/hmmeu.jpg

see in the bottom . of screenshot posted.
Says PASSWORD Invalid.
Check capital or small letters.
Your snr is bad , but may connect.


Did i ask you for ipconfig /all data ?
start run type cmd OK
New window
type ipconfig /all
copy/paste data here.

Windows IP Configuration

Host Name . . . . . . . . . . . . : home
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-14-2A-E4-A9-DA
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Wednesday, January 27, 2010 10:05:59
PM
Lease Expires . . . . . . . . . . : Saturday, January 30, 2010 10:05:59
PM

Ethernet adapter {29295341-C56E-4D79-9B7F-55613D784750}:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Anchorfree HSS Adapter - Packet Sche
duler Miniport
Physical Address. . . . . . . . . : 00-FF-29-29-53-41

Ethernet adapter {3238FDEC-A3DD-4E13-B564-F57FEFD349B8}:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Smarthide TAP driver - Packet Schedu
ler Miniport
Physical Address. . . . . . . . . : 00-FF-32-38-FD-EC

Airtel vpi vci 1 and 32.
you are using dialer mode
enter Id and password correctly.
Confirm connected to Internet.
Your reports show no connection.

Originally Posted by essbebe

Airtel vpi vci 1 and 32.
you are using dialer mode
enter Id and password correctly.
Confirm connected to Internet.
Your reports show no connection.

Where should i enter my password and id? It gets connected automatically after i start my modem.

Your original problem

I too occasionally have the same problem..
It gets disconnected at random and then comes back after 2-3 mins.
I'm using Swift 1099 plan which gives 512 Kbps unlimited.
Please find a way to remedy this problem.

Now
Are you connected to Internet and can surf the websites now

Where should i enter my password and id

If you are using a DIALER a window will appear in the computer. There you enter user Id and password.
If your connection is "Always On"
( Selected in WAN page PPPoE not "bridged")
the user ID and PW stored in the modem page.
When the system is switched on you get connected to Internet, if all settings are correct.

Yes i'm connected to the internet now

@hmm456

Yes i'm connected to the internet now

Ok. Repost problem if any again later.

Originally Posted by hmm456

The problem is that the Access to the internet stops suddenly(even though it would still say its connected in taskbar) and then resumes back after few mins.

I just got this problem back again.

i just checked my modem, and at that time in status it said

Adsl Status : PPP Password INVALID

When it resumes back by itself, it says

Adsl Status : Connected

This must be the problem, my Connection is "Always on" not dailer mode.

So how do i solve this from happening again?

Modem BEETEL 110TC1
@hmm456.
1.
Start Network LAN
properties
Network settings
TCP/IP
properties
in DNS enter
8.8.8.8 and 208.67.220.220
APPLY SAVE.
2.
NOW post this data copy/paste
Start RUN type cmd Ok
New window
type ipconfig /all
3.
Give the adsl data. or again screenshot jpg pic link.
OLD report of yours :
img43.imageshack.us/img43/6973/hmmeu.jpg
For comparison: D/L SNR margin above 37 db.
http://i47.tinypic.com/9tpxm1.jpg

1) Ok done that.

2)Windows IP Configuration

Host Name . . . . . . . . . . . . : home
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-14-2A-E4-A9-DA
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 8.8.8.8
208.67.220.220
Lease Obtained. . . . . . . . . . : Friday, January 29, 2010 6:23:29 PM
Lease Expires . . . . . . . . . . : Monday, February 01, 2010 6:23:29 PM


Ethernet adapter {29295341-C56E-4D79-9B7F-55613D784750}:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Anchorfree HSS Adapter - Packet Sche
duler Miniport
Physical Address. . . . . . . . . : 00-FF-29-29-53-41

Ethernet adapter {3238FDEC-A3DD-4E13-B564-F57FEFD349B8}:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Smarthide TAP driver - Packet Schedu
ler Miniport
Physical Address. . . . . . . . . : 00-FF-32-38-FD-EC

3) img22.imageshack.us/img22/6250/hmmca.jpg

My SNR margin s about 11.9/8.6db how can u increase it to 37?

Downstream Upstream

SNR Margin : 11.9 8.6db


Line Attenuation : 10.9 8.1 db



Data Rate : 8064 61 kbps




Attainable Rate 10448 1012kbps

:


Out Power : 19.5 11.3dbm

can you change the mod mode to G Lite?
and check SNR D/L only. this has to improve.
How far is the telephone Exchange ?

Originally Posted by essbebe

can you change the mod mode to G Lite?
and check SNR D/L only. this has to improve.
How far is the telephone Exchange ?

Mod mode? where is that exactly?

1.Slight improvement noticed in SNR, but substantial.

.................. Downstream..... Upstream
SNR Margin : ........ .....11.9 ..........8.6db
Line Attenuation :.........10.9 ..... ..8.1 db

2.
About mod mode , i will post the exact screen shot later.
3
Adsl2 + gives unstable connection
If there is a box to uncheck this, in modem
menu pages , try it.
WARNING
Before trying (2) you have to save present settings.
4.Wait for sometime and give report tomorrow.
5.You have not given the distance from telephone Exchange.

2) Wait, I found out the mod mode

in advanced settings, ADSL

But after changing the Mod to G.lite

i always got

Adsl Status: ADSL CONNECTION FAILURE

After reverting back to auto sync-up , i got my connection back working..

3) the mod mode is currently on "auto sync-up"


5)I dont know the distance between the telephone exchange.. do i really have to check that up physically ?