India Broadband Forum

biprojit07

myself using airtel broadband since april 09 but i am not happy with the support they are providing.I am using beetel 450bxi wifi router that keeps disconnecting for about 2 r 3 times a day.Eveytime i complained they send an service technician who dont have any knowledge about this specific problem and keeps changing my router everytime.Whenever this problem starts the dsl(yellow) light starts blinking and the internet gets disconnected.can anyone have any proper solution to this problem.

essbebe

Can you access the modem/router settings
and make a minor change ?
If Yes
open router settings
See the menu on left
Maintainence or Management
Click tr_069 client
Disable it.
SAVE Reboot. wait for 2 minutes.

That setting is for accessing your modem by AIRTEL remotely for service/update etc.
Should be some improvement now.
feedback.

REF: similar wifi router
http://www.indiabroadband.net/bsnl-b...tml#post208783 (UTSTAR WA3002-G4 quick reference)

stick0

I think every Airtel broadband user has this problem i've been using since 08 and like you said they would send their tech guy and would blame my pc has a virus(he said virus,lol).

Balaji Sathyanarayanan

Hi guys
i am using airtel broadband since 2009 january . i never had issues , but last month i thought of installing wireless router , i called airtel support , they installed wireless router "beetel 450 tc1 adsl2 + router " . and they checked how my internet is working for 5 mins , and then they said they should go for installation at another place and left . right after they left i started experiencing frequent disconnection in my internet connection , it happens every 2-7 mins .
so i should click local area connection icon in my system tray , then i should click support tab , and then i should repair button in that window , they my internet will work for another 2-7 mins , then i should repeat same process .
called up airtel , they sent their router technician team and they came did some changes with default router page and finally confirmed that issue is with my computer , is it true guys , is that issue with my computer .
not sure what i can do now .

essbebe

@biprojit07
Send an email to care.xx@airtel.in(where XX is tn or your State)
If you are registered for Selfcare,
make a complaint there , also.
Most likely the modem/router will be again replaced.

For 4 above:
if you think you can try changes in modem/router
settings.
(A)IN Tools disable Tr_069 client.
(B) in Access control page uncheck ADSL2+
(C)check WA3002-g4 for similar menu pages.

(D) in computer
START RUN type cmd OK
new window
type ipconfig /all
Copy/Paste Data here. ( NO edit)
5.
Are you using a laptop in WIFI mode ?
6.
REFERENCE
Feedback.

essbebe

beetel 450 TC1
Access modem settings pages.
See SNR ATTN d/l U/L data
Also mod mode selected.
Line Rate speed.
Post data here.

Balaji Sathyanarayanan

Downstream Upstream
SNR Margin : 16.0 14.5 db
Line Attenuation : 8.9 7.9 db
Data Rate : 8064 861 kbps
Attainable Rate : 12092 1179 kbps
Out Power : 13.4 11.3 dbm


CRC Down/Up(db) : 220/ 0
HEC Down/Up(db) : 293/ 0

and guys this is what i found from default router page , under status ---> device info and i am not able to find mod mode selected , where can i find that information

essbebe

Edited 1240 PM.

Mod mode selected : for reference . Not same page . ( may not be same in 450TCI)
http://i19.tinypic.com/6kqygzt.jpg&#...lp-modem4.jpg?

Balaji Sathyanarayanan

and i also found in advanced setup ---> Adsl


ADSL Mode : Auto Sync-Up
ADSL Type : ANNEX A/L

is that what you refer as mod mode

also in Status ---> device info i found this

Modulation : ADSL2
Annex Mode : ANNEX_A

help me to find mod mode , i can help you with all necessary info you need

essbebe

sorry. Screen shots mixed up.
TR-069 client may or may not be available as a menu item.
See under Tools/maintainence/management.

Presume SNR/Attn for download.