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Frequent disconnection of internet

  1. #1
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    Default Frequent disconnection of internet

    myself using airtel broadband since april 09 but i am not happy with the support they are providing.I am using beetel 450bxi wifi router that keeps disconnecting for about 2 r 3 times a day.Eveytime i complained they send an service technician who dont have any knowledge about this specific problem and keeps changing my router everytime.Whenever this problem starts the dsl(yellow) light starts blinking and the internet gets disconnected.can anyone have any proper solution to this problem.

  2. #2
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    Can you access the modem/router settings
    and make a minor change ?
    If Yes
    open router settings
    See the menu on left
    Maintainence or Management
    Click tr_069 client
    Disable it.
    SAVE Reboot. wait for 2 minutes.

    That setting is for accessing your modem by AIRTEL remotely for service/update etc.
    Should be some improvement now.
    feedback.

    REF: similar wifi router
    http://www.indiabroadband.net/bsnl-b...tml#post208783

  3. #3
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    Default

    I think every Airtel broadband user has this problem i've been using since 08 and like you said they would send their tech guy and would blame my pc has a virus(he said virus,lol).

  4. #4
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    Default Frequent Disconnection

    Hi guys
    i am using airtel broadband since 2009 january . i never had issues , but last month i thought of installing wireless router , i called airtel support , they installed wireless router "beetel 450 tc1 adsl2 + router " . and they checked how my internet is working for 5 mins , and then they said they should go for installation at another place and left . right after they left i started experiencing frequent disconnection in my internet connection , it happens every 2-7 mins .
    so i should click local area connection icon in my system tray , then i should click support tab , and then i should repair button in that window , they my internet will work for another 2-7 mins , then i should repeat same process .
    called up airtel , they sent their router technician team and they came did some changes with default router page and finally confirmed that issue is with my computer , is it true guys , is that issue with my computer .
    not sure what i can do now .

  5. #5
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    @biprojit07
    1.myself using airtel broadband since april 09.
    but i am not happy with the support they are providing.

    2.I am using beetel 450bxi wifi router that keeps disconnecting
    for about 2 r 3 times a day.

    3...... send an service technician
    and keeps changing my router everytime.
    4.
    Whenever this problem starts the dsl(yellow) light starts
    blinking and the internet gets disconnected.
    Send an email to care.xx@airtel.in(where XX is tn or your State)
    If you are registered for Selfcare,
    make a complaint there , also.
    Most likely the modem/router will be again replaced.

    For 4 above:
    if you think you can try changes in modem/router
    settings.
    (A)IN Tools disable Tr_069 client.
    (B) in Access control page uncheck ADSL2+
    (C)check WA3002-g4 for similar menu pages.

    (D) in computer
    START RUN type cmd OK
    new window
    type ipconfig /all
    Copy/Paste Data here. ( NO edit)
    5.
    Are you using a laptop in WIFI mode ?
    6.
    REFERENCE
    Feedback.

  6. #6
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    beetel 450 TC1
    Access modem settings pages.
    See SNR ATTN d/l U/L data
    Also mod mode selected.
    Line Rate speed.
    Post data here.

  7. #7
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    Default posting data requested

    Downstream Upstream
    SNR Margin : 16.0 14.5 db
    Line Attenuation : 8.9 7.9 db
    Data Rate : 8064 861 kbps
    Attainable Rate : 12092 1179 kbps
    Out Power : 13.4 11.3 dbm


    CRC Down/Up(db) : 220/ 0
    HEC Down/Up(db) : 293/ 0

    and guys this is what i found from default router page , under status ---> device info and i am not able to find mod mode selected , where can i find that information

  8. #8
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    Edited 1240 PM.

    Mod mode selected : for reference . Not same page . ( may not be same in 450TCI)
    http://i19.tinypic.com/6kqygzt.jpg[/...lp-modem4.jpg?
    Last edited by essbebe; 18th January 2010 at 12:10 PM.

  9. #9
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    Default requested mod mode info , check whether this is what you need?

    and i also found in advanced setup ---> Adsl


    ADSL Mode : Auto Sync-Up
    ADSL Type : ANNEX A/L

    is that what you refer as mod mode

    also in Status ---> device info i found this

    Modulation : ADSL2
    Annex Mode : ANNEX_A

    help me to find mod mode , i can help you with all necessary info you need

  10. #10
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    sorry. Screen shots mixed up.
    TR-069 client may or may not be available as a menu item.
    See under Tools/maintainence/management.

    Presume SNR/Attn for download.

  11. #11
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    Default Tr-069

    hi ,
    i don't find tr069 is a option to enable or disable , but i can find in tab
    access management ---> in a window named Cwmp under connection request
    in a box called path i see like this /tr069 . but no option to enable or dissable
    tr069

    and i dissabled that CWMP settings. because en.wikipedia.org/wiki/CWMP says cwmp is tr069 . lets see

    and even after disabling cwmp settings i am still facing issues
    Last edited by Balaji Sathyanarayanan; 18th January 2010 at 12:38 PM. Reason: Automerged Doublepost

  12. #12
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    Please post copy/Paste ( No edit )
    Start run type cmd ok
    New window
    type ipconfig /all

  13. #13
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    Default Thanks a lot guys

    Hi guys ,
    Thanks a lot for your help , just now airtel rep's came , not sure how they know about my issues , i believe they may be monitoring the forum here , they came and they fix my issue .
    thanks forum mod's and forum owner and you too essbebe , for helping me

  14. #14
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    congrats:
    Wonder how they located your address ?
    You should also post ( if not too technical)
    What action they took to solve the problem?
    Another modem ?!!!!

  15. #15
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    Default solution

    before when i had my initial issue like ip conflict detected , my first serviceman set ip range manually in local area connection , and i believe he set ip as static ip . but now this new serviceman , he said it should not be that way and he first assigned new ip address to my modem , and initially i had 2 ethernet cards in my computer , they told me to use my old ethernet card which i had dissabled in the past

  16. #16
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    Post ipconfig /all
    present status.
    The ethernet card will be active only, if you connect an Input via Rj45 cable !
    You can try both.
    Modem Ip address is usually 192.168.1.1
    UserId admin Password admin.

  17. #17
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    Default Ipconfig/all result

    Hi friend ,
    sorry i didn't come online for a while today , just now saw your reply
    this is result i get if i ipconfig/all

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Balaji>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : home
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe
    rnet NIC
    Physical Address. . . . . . . . . : 00-E0-4C-10-30-AA
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 10.0.0.4
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 10.0.0.1
    DHCP Server . . . . . . . . . . . : 10.0.0.1
    DNS Servers . . . . . . . . . . . : 10.0.0.1
    Lease Obtained. . . . . . . . . . : Tuesday, January 19, 2010 4:39:51 PM

    Lease Expires . . . . . . . . . . : Friday, January 22, 2010 4:39:51 PM

  18. #18
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    Now Internet connection is Ok ?
    Test speed here and give the results.
    2.5 MB approx data used.
    http://speed.airtelbroadband.in/

    To access modem settings ( if needed )
    Now the modem address is 10.0.0.1
    Last edited by essbebe; 20th January 2010 at 10:09 AM.

  19. #19
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    Default Thanks for the link

    Hi,
    it says my download speed is 257 kbps and my upload speed is 114kbps

  20. #20
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    (a) the Tariff plan of Airtel
    you have selected ? speed ?
    (b)you find connection is now steady ?

    (c) can open Modem menu with Ip 10.0.0.1 ?

  21. #21
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    Default Tariff / Speed

    HI ,
    My internet connection tariff is 384 kbps , and yeah no my internet connection is steady , i am not seeing any deviation , regarding internet speed , when i download from torrents max download speed it hits is 35 kbps . is that normal .

  22. #22
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    Max speed possible
    384Kbps divided by 8 = 48KB/sec
    meaning 10 MB file may be <br>down loaded in approx 4 minutes.

    (* Conditions apply! )

    Torrent downloads are not standard measurements for your Internet speed.

  23. #23
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    Default doubt!!

    is there any cheats or tips and tricks to increase my download speed , like editing windows registry or editing modem settings , if not download speed , atleast video streaming and download speed

  24. #24
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    Default

    Quote Originally Posted by biprojit07 View Post
    myself using airtel broadband since april 09 but i am not happy with the support they are providing.I am using beetel 450bxi wifi router that keeps disconnecting for about 2 r 3 times a day.Eveytime i complained they send an service technician who dont have any knowledge about this specific problem and keeps changing my router everytime.Whenever this problem starts the dsl(yellow) light starts blinking and the internet gets disconnected.can anyone have any proper solution to this problem.
    change the wireing nd tell cc too tht the techi has no knowledge same is with me. He could not even configure the modem. I thought him how to connect the net lol.......

  25. #25
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    Default query

    Hi

    May I know what airtel plan you are currently in

    Thank you

  26. #26
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    @rajeshv2
    Your complaint in another thread.
    Kindly post this data here.
    1.INFO
    In computer

    START RUN type cmd Ok
    New window
    type ipconfig /all
    Copy/Paste data here ( No edit )

    2.
    TWEAK
    In modem ( B220BXI)
    go to management
    Menu item
    tr_069 client. Disable
    Save reboot.
    3.
    Speed test
    mention your speed plan.
    Test here and report data.
    Airtel

    4.
    Line conditions etc
    In modem
    Statistics
    ADSL
    Possible post link for screenshot ( JPG picture please )
    http://i21.tinypic.com/2njdq49.jpg
    or

    give details of
    Mod Mode selected.__________
    SNR D/L _______ U/L_______
    ATTN D/L________ U/L________
    Line RAte ________
    Speed ____________
    Rest not required now.

    Feedback.

    @leonardoo201
    same info please.
    Last edited by essbebe; 24th January 2010 at 08:23 AM.

  27. #27
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    I too occasionally have the same problem..

    It gets disconnected at random and then comes back after 2-3 mins.

    I'm using Swift 1099 plan which gives 512 Kbps unlimited.

    Please find a way to remedy this problem.

  28. #28
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    Default Frequent Disconnection

    Hello Friend ,
    are you facing this kind of issue since day 1 when you started the service , or is this a recent issue . because for me Airtel service worked great , and i switched from wired router to wireless router , then i started experiencing this issue .

  29. #29
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    When i got this connections it was going good,

    I only came across this problem after 2-3 weeks.

  30. #30
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    @hmm456
    See Post no 26 and give details
    about your connection.

  31. #31
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    Quote Originally Posted by essbebe View Post
    @rajeshv2
    Your complaint in another thread.
    Kindly post this data here.
    1.INFO
    In computer

    START RUN type cmd Ok
    New window
    type ipconfig /all
    Copy/Paste data here ( No edit )
    Windows IP Configuration

    Host Name . . . . . . . . . . . . : home
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
    ernet NIC
    Physical Address. . . . . . . . . : 00-14-2A-E4-A9-DA
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.2
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    Lease Obtained. . . . . . . . . . : Wednesday, January 27, 2010 5:13:15
    PM
    Lease Expires . . . . . . . . . . : Saturday, January 30, 2010 5:13:15 P
    M

    Ethernet adapter {29295341-C56E-4D79-9B7F-55613D784750}:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Anchorfree HSS Adapter - Packet Sche
    duler Miniport
    Physical Address. . . . . . . . . : 00-FF-29-29-53-41

    Ethernet adapter {3238FDEC-A3DD-4E13-B564-F57FEFD349B8}:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Smarthide TAP driver - Packet Schedu
    ler Miniport
    Physical Address. . . . . . . . . : 00-FF-32-38-FD-EC

    Quote Originally Posted by essbebe View Post
    2.
    TWEAK
    In modem ( B220BXI)
    go to management
    Menu item
    tr_069 client. Disable
    Save reboot.
    I use Beetel 110TC1 ADSL2+ Router. (Not B220BXI)
    Quote Originally Posted by essbebe View Post
    3.
    Speed test
    mention your speed plan.
    Test here and report data.
    Airtel[/url]
    Download Speed= 508 kbps
    Upload speed=361 kbps
    Quote Originally Posted by essbebe View Post
    4.
    Line conditions etc
    In modem
    Statistics
    ADSL
    Possible post link for screenshot ( JPG picture please )
    [/url]
    or

    give details of
    Mod Mode selected.__________
    SNR D/L _______ U/L_______
    ATTN D/L________ U/L________
    Line RAte ________
    Speed ____________
    Rest not required now.
    Please explain how i can get this info.

  32. #32
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    Even for me it keeps getting disconnected. Maybe since I never switch off my modem and always keep downloading something, Airtel is trying to limit usage. Will be very happy if issue is resolved.

  33. #33
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    @Hmm56
    page appears like this.
    wait....
    Image insert deleted.
    http://i47.tinypic.com/9tpxm1.jpg
    Last edited by essbebe; 27th January 2010 at 11:51 PM.

  34. #34
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    How do i exactly confirm it?

    Step by step instructions would be appreciated.

  35. #35
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    You see that page , I had given and reproduce the data asked for
    192.168.1.1 in address bar of browser.
    ID :admin : password : password
    Open the Status page
    copy the data what appears under ADSL

  36. #36
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    Quote Originally Posted by essbebe View Post
    You see that page , I had given and reproduce the data asked for
    192.168.1.1 in address bar of browser.
    ID :admin : password : password
    Open the Status page
    copy the data what appears under ADSL
    I took a Screenshot of it.

    img43.imageshack.us/img43/6973/hmmeu.jpg

  37. #37
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    see in the bottom . of screenshot posted.
    Says PASSWORD Invalid.
    Check capital or small letters.
    Your snr is bad , but may connect.


    Did i ask you for ipconfig /all data ?
    start run type cmd OK
    New window
    type ipconfig /all
    copy/paste data here.

  38. #38
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    Default

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : home
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
    ernet NIC
    Physical Address. . . . . . . . . : 00-14-2A-E4-A9-DA
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.2
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    Lease Obtained. . . . . . . . . . : Wednesday, January 27, 2010 10:05:59
    PM
    Lease Expires . . . . . . . . . . : Saturday, January 30, 2010 10:05:59
    PM

    Ethernet adapter {29295341-C56E-4D79-9B7F-55613D784750}:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Anchorfree HSS Adapter - Packet Sche
    duler Miniport
    Physical Address. . . . . . . . . : 00-FF-29-29-53-41

    Ethernet adapter {3238FDEC-A3DD-4E13-B564-F57FEFD349B8}:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Smarthide TAP driver - Packet Schedu
    ler Miniport
    Physical Address. . . . . . . . . : 00-FF-32-38-FD-EC

  39. #39
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    Airtel vpi vci 1 and 32.
    you are using dialer mode
    enter Id and password correctly.
    Confirm connected to Internet.
    Your reports show no connection.

  40. #40
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    Quote Originally Posted by essbebe View Post
    Airtel vpi vci 1 and 32.
    you are using dialer mode
    enter Id and password correctly.
    Confirm connected to Internet.
    Your reports show no connection.
    Where should i enter my password and id? It gets connected automatically after i start my modem.

  41. #41
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    Your original problem
    I too occasionally have the same problem..
    It gets disconnected at random and then comes back after 2-3 mins.
    I'm using Swift 1099 plan which gives 512 Kbps unlimited.
    Please find a way to remedy this problem.
    Now
    Are you connected to Internet and can surf the websites now

    Where should i enter my password and id
    If you are using a DIALER a window will appear in the computer. There you enter user Id and password.
    If your connection is "Always On"
    ( Selected in WAN page PPPoE not "bridged")
    the user ID and PW stored in the modem page.
    When the system is switched on you get connected to Internet, if all settings are correct.

  42. #42
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    Yes i'm connected to the internet now

  43. #43
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    @hmm456
    Yes i'm connected to the internet now
    Ok. Repost problem if any again later.

  44. #44
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    Quote Originally Posted by hmm456 View Post
    The problem is that the Access to the internet stops suddenly(even though it would still say its connected in taskbar) and then resumes back after few mins.
    I just got this problem back again.

    i just checked my modem, and at that time in status it said

    Adsl Status : PPP Password INVALID

    When it resumes back by itself, it says

    Adsl Status : Connected

    This must be the problem, my Connection is "Always on" not dailer mode.

    So how do i solve this from happening again?

  45. #45
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    Modem BEETEL 110TC1
    @hmm456.
    1.
    Start Network LAN
    properties
    Network settings
    TCP/IP
    properties
    in DNS enter
    8.8.8.8 and 208.67.220.220
    APPLY SAVE.
    2.
    NOW post this data copy/paste
    Start RUN type cmd Ok
    New window
    type ipconfig /all
    3.
    Give the adsl data. or again screenshot jpg pic link.
    OLD report of yours :
    img43.imageshack.us/img43/6973/hmmeu.jpg
    For comparison: D/L SNR margin above 37 db.
    http://i47.tinypic.com/9tpxm1.jpg

  46. #46
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    1) Ok done that.

    2)Windows IP Configuration

    Host Name . . . . . . . . . . . . : home
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
    ernet NIC
    Physical Address. . . . . . . . . : 00-14-2A-E4-A9-DA
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.2
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 8.8.8.8
    208.67.220.220
    Lease Obtained. . . . . . . . . . : Friday, January 29, 2010 6:23:29 PM
    Lease Expires . . . . . . . . . . : Monday, February 01, 2010 6:23:29 PM


    Ethernet adapter {29295341-C56E-4D79-9B7F-55613D784750}:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Anchorfree HSS Adapter - Packet Sche
    duler Miniport
    Physical Address. . . . . . . . . : 00-FF-29-29-53-41

    Ethernet adapter {3238FDEC-A3DD-4E13-B564-F57FEFD349B8}:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Smarthide TAP driver - Packet Schedu
    ler Miniport
    Physical Address. . . . . . . . . : 00-FF-32-38-FD-EC

    3) img22.imageshack.us/img22/6250/hmmca.jpg

    My SNR margin s about 11.9/8.6db how can u increase it to 37?

    Downstream Upstream

    SNR Margin : 11.9 8.6db


    Line Attenuation : 10.9 8.1 db



    Data Rate : 8064 61 kbps




    Attainable Rate 10448 1012kbps

    :


    Out Power : 19.5 11.3dbm
    Last edited by hmm456; 29th January 2010 at 06:21 PM.

  47. #47
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    can you change the mod mode to G Lite?
    and check SNR D/L only. this has to improve.
    How far is the telephone Exchange ?

  48. #48
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    Quote Originally Posted by essbebe View Post
    can you change the mod mode to G Lite?
    and check SNR D/L only. this has to improve.
    How far is the telephone Exchange ?
    Mod mode? where is that exactly?

  49. #49
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    1.Slight improvement noticed in SNR, but substantial.
    .................. Downstream..... Upstream
    SNR Margin : ........ .....11.9 ..........8.6db
    Line Attenuation :.........10.9 ..... ..8.1 db


    2.
    About mod mode , i will post the exact screen shot later.
    3
    Adsl2 + gives unstable connection
    If there is a box to uncheck this, in modem
    menu pages , try it.
    WARNING
    Before trying (2) you have to save present settings.
    4.Wait for sometime and give report tomorrow.
    5.You have not given the distance from telephone Exchange.

  50. #50
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    2) Wait, I found out the mod mode

    in advanced settings, ADSL

    But after changing the Mod to G.lite

    i always got

    Adsl Status: ADSL CONNECTION FAILURE

    After reverting back to auto sync-up , i got my connection back working..

    3) the mod mode is currently on "auto sync-up"


    5)I dont know the distance between the telephone exchange.. do i really have to check that up physically ?
    Last edited by hmm456; 29th January 2010 at 07:58 PM.

  51. #51
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    ok. NOW CHECK SNR
    Did you apply SAVE and wait for 2 minutes ?
    later try GDMT or Adsl2


    2. distance to Exchange ? SNR related .
    Better walk and find out the distance !
    or
    The distance is measured as the Crow Flies !
    No surety crow will fly direct !
    Assumed shortest direct aerial Distance.
    But the cables may be coming from different ways.
    max distance allowed say 10 KM. for BB working.

  52. #52
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    Yes i applied save and waited for 20 mins..

    and there is no option ADSL type for "Anneure A"

    There's

    Annex A
    Annex I
    Annex A/L
    Annex M
    Annex A/I/J/L/M

    For ASDL type

    2) Honestly, I don't know where the nearest airtel telephone exchange, but as my Line Attenuation is Very low, i think its somewhere near.

  53. #53
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    Annex A can remain. No. Change
    Check in the other box.

  54. #54
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    With GDMT

    --------------Downstream Upstream

    SNR Margin :-------5.5 -- 11.0 db

    Line Attenuation:---13.5-- 8.0 db

  55. #55
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    The problem of disconnection in most cases is this:

    1)SNR is below 15 downstream /telephone line fault.The telphone guy told me this when he was checking as there are cases when the internet also gets disconnected.
    or
    2)firmware needs update

    I had an old beetel 220 wired modem which used to disconnect alot and finally the techguy updated the firmware and it worked fine.


    Later I got an IPTV connection so the telephone guy first checked the connection to make sure the SNR was above 15 upstream/downstream.I never got the upstream to 15 but downstream was around 28.

    The engineer said that the connection was fine for IPTV.I haven't encountered any real issue as of yet but if I do will do that.

    NOTE:Ask the telephone guy to check all points,if you have internal wiring of telephone.The tech/engineering guy doesn't know any thing about the telephone line issues,his work starts after the telephone/linesman guys work finishes.

    Cheers!!!

  56. #56
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    So i called the Airtel Technician about the disconnection last Friday, and so he came on Saturday but he still couldn't find the problem even after bringing his superior and checking the telephone lines outside.

    Yesterday, i called them again,
    So another technician came here today morning and analyzed the problem, he then changed the modem From 110TC1 to 110BX1 and then he logged onto his yahoo mail from which he got an attachment which he used to update the Modem.

    so Far, i haven't encountered any disconnection problem and now my SNR margin is 30.1 downstream while the 10.0 upstream..

    The reason the Technician gave for the freqent disconnection was the SNR margin being below 10.

  57. #57
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    Device Info
    Board ID: 96338L-2M-8M
    Software Version: 3.12L.01.A2pB023k.d20k_rc2
    Bootloader (CFE) Version: 1.0.37-0.7
    Line Rate - Upstream (Kbps): 1022
    Line Rate - Downstream (Kbps): 2554
    LAN IPv4 Address: 192.168.1.1
    .............
    Please copy/Paste above Device Info.
    In the old Beetel110Bx1 he must have upgraded the Firmware. ( NO USB PORT)

  58. #58
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    Device Info

    Board ID: 96338L-2M-8M
    Software Version: 3.12L.01.A2pB023k.d20k_rc2
    Bootloader (CFE) Version: 1.0.37-12.1

    This information reflects the current status of your DSL connection.

    Line Rate - Upstream (Kbps): 1024
    Line Rate - Downstream (Kbps): 2560
    LAN IPv4 Address: 192.168.1.1

  59. #59
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    Good. If you can save present settings of modem
    Check under Tools)
    to say C:/My Documents/Beetel110BX1 replaced.

    I am using same modem for past one year, and will not ask for the so called "latest" TC1 !

  60. #60
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    I cant find any save setting under tools. The only thing i see under it is the "ping and trace route".

    Anyway I'm not going to alter any of its settings so i dont think i have to do that now.

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