Thread: Frequent disconnection of internet

myself using airtel broadband since april 09 but i am not happy with the support they are providing.I am using beetel 450bxi wifi router that keeps disconnecting for about 2 r 3 times a day.Eveytime i complained they send an service technician who dont have any knowledge about this specific problem and keeps changing my router everytime.Whenever this problem starts the dsl(yellow) light starts blinking and the internet gets disconnected.can anyone have any proper solution to this problem.

Can you access the modem/router settings
and make a minor change ?
If Yes
open router settings
See the menu on left
Maintainence or Management
Click tr_069 client
Disable it.
SAVE Reboot. wait for 2 minutes.

That setting is for accessing your modem by AIRTEL remotely for service/update etc.
Should be some improvement now.
feedback.

REF: similar wifi router
http://www.indiabroadband.net/bsnl-b...tml#post208783 (UTSTAR WA3002-G4 quick reference)

I think every Airtel broadband user has this problem i've been using since 08 and like you said they would send their tech guy and would blame my pc has a virus(he said virus,lol).

Hi guys
i am using airtel broadband since 2009 january . i never had issues , but last month i thought of installing wireless router , i called airtel support , they installed wireless router "beetel 450 tc1 adsl2 + router " . and they checked how my internet is working for 5 mins , and then they said they should go for installation at another place and left . right after they left i started experiencing frequent disconnection in my internet connection , it happens every 2-7 mins .
so i should click local area connection icon in my system tray , then i should click support tab , and then i should repair button in that window , they my internet will work for another 2-7 mins , then i should repeat same process .
called up airtel , they sent their router technician team and they came did some changes with default router page and finally confirmed that issue is with my computer , is it true guys , is that issue with my computer .
not sure what i can do now .

@biprojit07

1.myself using airtel broadband since april 09.
but i am not happy with the support they are providing.

2.I am using beetel 450bxi wifi router that keeps disconnecting
for about 2 r 3 times a day.

3...... send an service technician
and keeps changing my router everytime.
4.
Whenever this problem starts the dsl(yellow) light starts
blinking and the internet gets disconnected.

Send an email to care.xx@airtel.in(where XX is tn or your State)
If you are registered for Selfcare,
make a complaint there , also.
Most likely the modem/router will be again replaced.

For 4 above:
if you think you can try changes in modem/router
settings.
(A)IN Tools disable Tr_069 client.
(B) in Access control page uncheck ADSL2+
(C)check WA3002-g4 for similar menu pages.

(D) in computer
START RUN type cmd OK
new window
type ipconfig /all
Copy/Paste Data here. ( NO edit)
5.
Are you using a laptop in WIFI mode ?
6.
REFERENCE

http://www.indiabroadband.net/bsnl-b...reference.html (UTSTAR WA3002-G4 quick reference)

Feedback.

beetel 450 TC1
Access modem settings pages.
See SNR ATTN d/l U/L data
Also mod mode selected.
Line Rate speed.
Post data here.

Downstream Upstream
SNR Margin : 16.0 14.5 db
Line Attenuation : 8.9 7.9 db
Data Rate : 8064 861 kbps
Attainable Rate : 12092 1179 kbps
Out Power : 13.4 11.3 dbm


CRC Down/Up(db) : 220/ 0
HEC Down/Up(db) : 293/ 0

and guys this is what i found from default router page , under status ---> device info and i am not able to find mod mode selected , where can i find that information

Edited 1240 PM.

Mod mode selected : for reference . Not same page . ( may not be same in 450TCI)
http://i19.tinypic.com/6kqygzt.jpg[/...lp-modem4.jpg?

and i also found in advanced setup ---> Adsl


ADSL Mode : Auto Sync-Up
ADSL Type : ANNEX A/L

is that what you refer as mod mode

also in Status ---> device info i found this

Modulation : ADSL2
Annex Mode : ANNEX_A

help me to find mod mode , i can help you with all necessary info you need

sorry. Screen shots mixed up.
TR-069 client may or may not be available as a menu item.
See under Tools/maintainence/management.

Presume SNR/Attn for download.

hi ,
i don't find tr069 is a option to enable or disable , but i can find in tab
access management ---> in a window named Cwmp under connection request
in a box called path i see like this /tr069 . but no option to enable or dissable
tr069

and i dissabled that CWMP settings. because en.wikipedia.org/wiki/CWMP says cwmp is tr069 . lets see

and even after disabling cwmp settings i am still facing issues

Please post copy/Paste ( No edit )
Start run type cmd ok
New window
type ipconfig /all

Hi guys ,
Thanks a lot for your help , just now airtel rep's came , not sure how they know about my issues , i believe they may be monitoring the forum here , they came and they fix my issue .
thanks forum mod's and forum owner and you too essbebe , for helping me

congrats:
Wonder how they located your address ?
You should also post ( if not too technical)
What action they took to solve the problem?
Another modem ?!!!!

before when i had my initial issue like ip conflict detected , my first serviceman set ip range manually in local area connection , and i believe he set ip as static ip . but now this new serviceman , he said it should not be that way and he first assigned new ip address to my modem , and initially i had 2 ethernet cards in my computer , they told me to use my old ethernet card which i had dissabled in the past

Post ipconfig /all
present status.
The ethernet card will be active only, if you connect an Input via Rj45 cable !
You can try both.
Modem Ip address is usually 192.168.1.1
UserId admin Password admin.

Hi friend ,
sorry i didn't come online for a while today , just now saw your reply
this is result i get if i ipconfig/all

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Balaji>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : home
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe
rnet NIC
Physical Address. . . . . . . . . : 00-E0-4C-10-30-AA
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 10.0.0.4
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DNS Servers . . . . . . . . . . . : 10.0.0.1
Lease Obtained. . . . . . . . . . : Tuesday, January 19, 2010 4:39:51 PM

Lease Expires . . . . . . . . . . : Friday, January 22, 2010 4:39:51 PM

Now Internet connection is Ok ?
Test speed here and give the results.
2.5 MB approx data used.
http://speed.airtelbroadband.in/

To access modem settings ( if needed )
Now the modem address is 10.0.0.1

Hi,
it says my download speed is 257 kbps and my upload speed is 114kbps

(a) the Tariff plan of Airtel
you have selected ? speed ?
(b)you find connection is now steady ?

(c) can open Modem menu with Ip 10.0.0.1 ?

HI ,
My internet connection tariff is 384 kbps , and yeah no my internet connection is steady , i am not seeing any deviation , regarding internet speed , when i download from torrents max download speed it hits is 35 kbps . is that normal .

Max speed possible
384Kbps divided by 8 = 48KB/sec
meaning 10 MB file may be <br>down loaded in approx 4 minutes.

(* Conditions apply! )

Torrent downloads are not standard measurements for your Internet speed.

is there any cheats or tips and tricks to increase my download speed , like editing windows registry or editing modem settings , if not download speed , atleast video streaming and download speed

Originally Posted by biprojit07

myself using airtel broadband since april 09 but i am not happy with the support they are providing.I am using beetel 450bxi wifi router that keeps disconnecting for about 2 r 3 times a day.Eveytime i complained they send an service technician who dont have any knowledge about this specific problem and keeps changing my router everytime.Whenever this problem starts the dsl(yellow) light starts blinking and the internet gets disconnected.can anyone have any proper solution to this problem.

change the wireing nd tell cc too tht the techi has no knowledge same is with me. He could not even configure the modem. I thought him how to connect the net lol.......

Hi

May I know what airtel plan you are currently in

Thank you