Thread: how transparent are Airtel broadband processes

Starting from activation procedure and paper work , then to billing of the broadband, and all other services provided like call center etc, how transparent are processes followed by Airtel broadband?

Originally Posted by lucky11

Starting from activation procedure and paper work , then to billing of the broadband, and all other services provided like call center etc, how transparent are processes followed by Airtel broadband?

I wouldn't say that's it's absolutely transparent otherwise there will be cold war in this thread , all I can tell you that compared to the rest , it's the best experience ive had by far . On a side note , I would recommend you to go for an Unlimited plan. Here is my rating on the points uve noted above.

Activation Procedure & Paper Work = 8/10

Billing = 10/10 [No Issues with fixed billing Unlimited Plans ]

Customer Service = 10/10 [Always eager to help, here Customer is the king]

Speed = 10/10 [I get up to 15% more than the promised speeds]

Reliability / Up-time = 10/10 [In the 2 yrs Ive had it , It went down only 2 times and the total down time was less than 5 hrs, according to Indian standards that's nothing short of AMAZING]

DNS Server = 6/10 [Buckles under load at peak hours , ude be better off using Open DNS]

Plan = Explore 1099 [384 - Day / 1 Mbps - Night] No Caps [Discontinued]

Location = Pune

That should round it up , let me know if you have any other questions.

On a side note , this is not a form of Airtel Propaganda , just a view on my experience about it , obviously you have to do your research and check to see what ISP and Plan fits your requirements

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Not at all transparent. I think all the companies must work transparently and provide the customers with best of its services.