Thread: Airtel Reduced my Speed to Half

Dear Everyone,
I am from Bhopal, M.P and I have the Turbo 1299 plan for the last 4 months. Since 9 Dec 2009 Airtel reduced my Speed to Half in the night, from 1Mbps to 512kbps. I am calling them every night but they are not resolving my problem, I even wrote a mail to the Nodal Center but there was no help or solution provided.

They told me that this is happening to every one on the Turbo 1299 plan which I do not believe, I just don't know what to do, everyday they give me excuses and tell me that the problem will be solved by 6:00PM next day.

I also noticed that Airtel might also be blocking indiabroadband.net in Bhopal, I have accessed this site through a proxy.

Any words of advice will be appreciated.

Bye

1.
Send Email to Care.xxxx@airtel.in
( xxxx your state) " to change tariff plan to
Swift 1099. Reason . Not getting 1 Mbps speed .
in the night as promised by you "
Within three days plan will be changed
Or speed restored for you !
copy to nodal also.
If you need Games on Demand Free send only speed results.
[optional]Also select Speed on demand option
and test for say 10 minutes only.
2.
For IndiaBroadband.net
start Run type cmd OK
New window
type
ipconfig /flushdns
and then try.
Forum shifted to new server.
202.65.157.45.

feedback.

3.
Speed Test Here. but time date not shown.
http://speed.airtelbroadband.in/
test in the night here . ( compare both results)
www.speedtest.net
Mumbai server
Also
at
http://speed.airtelbroadband.in:81/
( Java not required)

Forward linkspeed results to them.

Dear essbebe,
Thanks for the help, I will try and follow the steps you have mentioned and post an update here.

Thanks

Punit Manik

I was getting the correct speed after 10:10PM (that is 1 Mbps) automatically but since past two days I have to switch the modem off and then turn it on again to get the correct speed.

On contacting the support they are not willing to register my complaint and give me a complaint number.

I am thinking of switching to Swift 1099 plan because I should get the night speed without turning the modem off.

Originally Posted by punitmanik

Dear Everyone,
I am from Bhopal, M.P and I have the Turbo 1299 plan for the last 4 months. Since 9 Dec 2009 Airtel reduced my Speed to Half in the night, from 1Mbps to 512kbps. I am calling them every night but they are not resolving my problem, I even wrote a mail to the Nodal Center but there was no help or solution provided.

They told me that this is happening to every one on the Turbo 1299 plan which I do not believe, I just don't know what to do, everyday they give me excuses and tell me that the problem will be solved by 6:00PM next day.

I also noticed that Airtel might also be blocking indiabroadband.net in Bhopal, I have accessed this site through a proxy.

Any words of advice will be appreciated.

Bye

call the customer care and ask them whats the problem and even if they dont care put a complaint to the senior person/management giving ref of the earlier discussions and corrospondence

Originally Posted by punitmanik

I was getting the correct speed after 10:10PM (that is 1 Mbps) automatically but since past two days I have to switch the modem off and then turn it on again to get the correct speed.

On contacting the support they are not willing to register my complaint and give me a complaint number.

I am thinking of switching to Swift 1099 plan because I should get the night speed without turning the modem off.

Is restarting a big issue.............
Its ok
i use Home 500 c in BSNL and have to reboot my modem at 2 a.m. and 8 a.m.......for night unlimited

Yes restarting is a big issue for me, you know why because I pay Rs 1299 + taxes per month and I don't use games on demand, Airtel is not providing speed on demand in Bhopal, MP.

I am paying the extra Rs 200 for 8 hours of speed and I don't want to switch of and switch on my Modem. If you have to do that and you are happy with your ISP BSNL then good for you.

We are already paying them very large amounts for internet access and I will not tolerate any crap from them any more.