Thread: Billing Errors + FUP Issues

Hi,

Just wanted to make everyone here aware of certain issues with Airtel, more so to serve as a warning for everyone else. I have a 1 MBps Unlimited line

1. Billing Issues: I checked my unbilled charges to find an additional charge of INR 100 under the line item DSL charges. On checking with Airtel customercare i was told that this is for 'PC Secure' services. My issue with this are
a. Under my plan 'PC Secure' is a free service
b. I DID NOT opt for 'PC Secure' since i have my own antivirus
They have now noted my complaint and are supposedly rectifying this mistake

2. FUP Issue: As a heavy downloader i have run up against this supposedly within 9 days. The limit being 100 Gb (for 512Kbps, 1 Mbps and 2 Mbps). Now checking my account details at the Airtel website it turns out that i have only downloaded 90 Gb. Hmmm! So i wonder that a full 10 hours ago when i was still at 86 Gb why was the limiter already put. I have raised a complaint regarding this as well. So people, please check if they misusing the FUP limits as well

What is your billing cycle sandmansd? Also when did you apply for this account?

the same incident happened to me also.. i don't know what airtel is upto...

Originally Posted by airtel user

the same incident happened to me also.. i don't know what airtel is upto...

Airtel is screwing with us. It happened to me as well.

Ahh it has the best customer service,

I AM FROM TAMILNADU.I AM UNDER UL 1 MBPS PLAN. SINCE LAST TWO DAYS MY DOWNLOAD SPEED HAS BEEN REDUCED TO 64 KB/s UNDER FUP. LONGLIVE AIRTEL

We had requested 1st by telephone on 6 August to have our plan changed from 1299 Business Combo to Impatience 1299. We were informed by the Airtel staff that since their system was being updated we should email the request to “wecare.west@airtel.in”and assured us that after this our plan will be changed to Impatience 1299 within 48 hours. Following the telephonic exchange, we sent an email dated 6th August for the same to change our plan

At this point we understood that Airtel will do the needful and hence started using the internet as per the new plan Impatience 1299.

On 14th Sep 2010 we have received the bill amounting to Rs 14,509.84. Upon further investigation it was noticed that Airtel failed to change our plan from 1299 Business Combo to Impatience 1299. We have written to Airtel customer service the same day informing you of the error with a request to rectify the same. We received an email from Airtel explaining that Impatience 1299 is not applicable to our account.

We were not told anything to this effect when we made a plan change request on 6th August. Even after sending an email for the same we were not intimidated that the plan will not be applicable.

Now, on 17th Sep 2010 I get an email from Airtel saying that they never got any email from us. What is next - will they delete the telephone conversation as well?