Thread: Should I shift from BSNL To Airtel?

I am currently using bsnl Rs 1350 plan (512 Kbps Unlimited)
I just saw Airtel Rs1299 plan(512Kbps Day + 1Mbps Night Unlimited).
Should I shift?
Are there any extra charges monthly for the phone even if I dont use it at all?
and other inside charges?
I have been using bsnl since forever(From dial up till now)
I have got somewhat brand loyalty there. So, should I go for Airtel?

Turbo1299 Rs 1299/=
speed 6AM to 10PM 512 Kbps
Speed 10Pm to 6 AM 1 Mbps
Data transfer............Unlimited.
FREE calling value rRs 100
PC secure Rs 100 value
Speed on demandRs100 unlimited Gaming(Rs199/=. etc.
Check other details at website for your State.
Experience: Fast, Faster and Fastest Broadband Plans: Airtel Broadband

right!!

Also I forgot to add that I know about the 100gb limit after which the speed gets halved.
Which speed, 512Kbps, or 1mbps or both?

Check Airtel tariff plan for Your State.
I think D/L limit is not there now.
Depends on which State you belong..
usually will be 256 Kbps after "FUP"
limit.
FUP: Fair Usage policy.
Check the Impatience plans at 4 Mbps speed.
After D/L limit speed 256Kps unlimited.

I stay in Hyderabad, AP
How do I check the FUP limit?
I opened the tariff plan and at the bottom, there was Fair Usage Policy.
I clicked on it and some pdf opened explaining FUP but there was no mention of the limit

.Usually for U/l plans the speed is reduced to 256 kbps after the FUP limit is reached.

will update later. understand Andhra Pradesh.

email 121@airtel.in
mention Broadband in Subject.
1800 103 0121 or
sms www to 53636

Originally Posted by mayankasthana1993

I stay in Hyderabad, AP
How do I check the FUP limit?
I opened the tariff plan and at the bottom, there was Fair Usage Policy.
I clicked on it and some pdf opened explaining FUP but there was no mention of the limit

Hi. I have a 1MBPS Airtel broadband connection. Today all of a sudden my speed dropped to 64kbps from 128kbits/sec(actual d/l speed). Was shocked and called 121, and was told that FUP has come in being from today until the last day of my billing cycle which is a certain date of the month(different for all users, as per billing cycle). Till that day, Fair Usage Policy(FUP) makes it half automatically, and will come back to the normal speed from the first day of the next billing cycle. This feels like cheating!, when it always said UNLIMITED. I pay 1700/month for this 1mbps connection to get the Unlimited d/l. I was not told anywhere about this. I have read it everywhere and in the newspapers but by Airtel. As a customer, I feel I should have been informed. The only breather is the new announcement that maybe 1mbps connection will be automatically upgraded to 2mbps within April 2010, like all other connection speeds at Airtel. Speed and customer care wise, I feel Airtel is the best in the country, with repair and fixing working within 24 hours, at the most. It is just the UNLIMITED tag which is beyond me.

BSNL is good instead of Airtel.

Originally Posted by follis

BSNL is good instead of Airtel.

I totally do NOT agree with you. BSNL customer support sucks, they do not solve issues sometimes even in 72 hours, their call center does not have answers to a zillion queries. They are putting Fair USage policy to an extent that is worse than any other ISP. I have suffered it. Airtel on the other hand delievers the speed, awesome customer friendly service, quick response, rectifies issues and fixes them within the same day. The speed is constant as what was promised. The only issue I have had is the Fair Usage policy clause, which although is being practised by all ISPs, it was not mentioned anywhere when I signed, or even after that. That remains till today only one of my two issues with Airtel broadband. The other issue being high charges for 1 and 2 mbps, its high time that we start getting real broadband kind of speeds where a 2mbps unlimited connection should not be more than 1700. About quality, you just cannot compare Airtel's good quality in terms of speed and service with BSNL, Reliance or any other ISP. Try using it.

Originally Posted by jatin2009

I totally do NOT agree with you. BSNL customer support sucks, they do not solve issues sometimes even in 72 hours, their call center does not have answers to a zillion queries. They are putting Fair USage policy to an extent that is worse than any other ISP. I have suffered it. Airtel on the other hand delievers the speed, awesome customer friendly service, quick response, rectifies issues and fixes them within the same day. The speed is constant as what was promised. The only issue I have had is the Fair Usage policy clause, which although is being practised by all ISPs, it was not mentioned anywhere when I signed, or even after that. That remains till today only one of my two issues with Airtel broadband. The other issue being high charges for 1 and 2 mbps, its high time that we start getting real broadband kind of speeds where a 2mbps unlimited connection should not be more than 1700. About quality, you just cannot compare Airtel's good quality in terms of speed and service with BSNL, Reliance or any other ISP. Try using it.

Plans of BSNL are good bu service of Airtel is good.

@mayankasthana1993, Shift to Airtel as It is good and 100 GB is quite ok for a month.

Originally Posted by mayankasthana1993

right!!

Also I forgot to add that I know about the 100gb limit after which the speed gets halved.
Which speed, 512Kbps, or 1mbps or both?

100GB limit is extremely unfair on a 1mbps connection. For example this month you may do only 25-50 gb of downloads and uploads. You need to know that uploads count as well, they actually count more than downloads! But next month you may end up using the 100GB before your billing monthly cycle is over, and then need to use the 1mbps speed for more important work or downloads before that last day of your billing cycle, what happens then, what can you do? The answer is NOTHING!! NO FAIR USAGE POLICY should NOT restrict any amount of downloads, NO MATTER WHAT. We are ALREADY paying extremely high charges for 1mb and 2mbps rates in this country. We deserve to get higher speeds and higher download GBs. A 100 GB is just not sufficient in todays time when one goes on to browse, socialise on the net all the time, download, exchange stuff with friends and for business and work, this 100GB figure is too miniscule. The ISPs need to understand it for once and for all!

Thank you all for your advice.
I have decided to give airtel a try.

Airtel will not allow email incoming
of other email ID's free of charge
Charge w.e.f 15th April 2010.
This month only special offer at Rs.
30/PM. life time .
and thereafter at Rs 50/=P.M
Sending messages with other email Id's ( other than @googlemail.com ) not possible with Airtel now. .

You have been utilizing Enmail - our Email Relay services with IDs mentioned below. We wish to inform that Free trial on this Third party service will be ending next month. It's getting upgraded to Premium Paid version. You can enjoy the Free version till 15-April-10. If you wish to continue to enjoy the service thereafter, please read on.............

Most of time, most of us use either webmail(gmail, hotmail, yahoomail, rediff etc.), or use our existing Outlook/Outlook Express kind of pop3 mail services. So an ISP changing its free email plans do not matter at all. Actually, one SHOULD NOT begin to use the ISPs given email server mail ids, as you get stuck with them and cannot change the ISPs even if you want to. Well, technically speaking, yes you can, but you dont want to lose the email id that everybody has got to known already. It is always better to use the webmailing, or get email ids from a dedicated service provider like NET4India.com etc.

I wanted to change to airtel this month but BSNL just doubled my speed!!!
My plan is now postponed for a month unless of course BSNL pulls a new rabbit out of their hat

Originally Posted by mayankasthana1993

I wanted to change to airtel this month but BSNL just doubled my speed!!!
My plan is now postponed for a month unless of course BSNL pulls a new rabbit out of their hat

If BSNL works best for you , stick with it , most people move to another ISP due to 2 reasons

1) Stability Issues
2) Price

So if BSNL works best for u , stick with it or shift to Airtel !

Retain BSNL L/L phone if needed and select the lowest tariff plan .
Every time you disconnect and reconnect Installation charges will be levied, I think.
Better send a letter for temporary disconnection for say six months BB and say you are going abroad etc.
Get Airtel BB with similar Tariff plan / and check the facility cc etc.
( Most plans have Free telephone calls etc )
Then say GoodBye to BSNL and get refund
of security deposits etc .
I have both and unable to disconnect either service as L/L number of Bsnl is given to so many and need BB for VOIP. ( also standby BB )

Originally Posted by jatin2009

I totally do NOT agree with you. BSNL customer support sucks, they do not solve issues sometimes even in 72 hours, their call center does not have answers to a zillion queries. They are putting Fair USage policy to an extent that is worse than any other ISP. I have suffered it. Airtel on the other hand delievers the speed, awesome customer friendly service, quick response, rectifies issues and fixes them within the same day. The speed is constant as what was promised. The only issue I have had is the Fair Usage policy clause, which although is being practised by all ISPs, it was not mentioned anywhere when I signed, or even after that. That remains till today only one of my two issues with Airtel broadband. The other issue being high charges for 1 and 2 mbps, its high time that we start getting real broadband kind of speeds where a 2mbps unlimited connection should not be more than 1700. About quality, you just cannot compare Airtel's good quality in terms of speed and service with BSNL, Reliance or any other ISP. Try using it.

Old condition, now their customer care is better, i also like BSNL.