Thread: Am i getting cheated? Pl chk this email from Airtel

This is regarding a request from me to change my fixed-line plan. Plz let me know ur feedback.



Dear Customer,

Reference to your mail dated 31-05-10.

We regret to inform that your request for the plan change is rejected from
our end.

We would like to inform that as per our records you have 2000 unlimited
combo plan and you have opted for talk value 999 stand alone voice plan.
Hence we are unable to provide the talk value 999 plan.

Kindly quote Service interaction number: 1402***** in any future
communication about this request.

For any further assistance please feel free to call our Call Center number
121 /44444121 which is accessible 24 hours or email us at


Assuring you the best of our services at all times.

Regards,
Mohana
Customer Care Officer.
Airtel Telemedia Services
---------------------------------------------------------------------

Dear Mr.Khemani,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 31/05/2010, you have requested for bill
plan change from Voice Billing Cap Rs 500/- Scheme Package to Talk value
999 plan for your Airtel fixed line 020400***** A/C no. 1309****

We would like to inform that your request for plan change has been
registered.. The reference number is 12176521. The same will be addressed
within 3 working days.

It is our privilege to have you as our valued customer and would like to
thank you for your continued patronage. We look forward to a long and
fruitful association with you.

For any further assistance please feel free to call our Call Center number
121 /44444121 which is accessible 24 hours or email us at


Assuring you the best of our services at all times.

Regards,
Vijaya Shanthi,
Customer Care Officer
Airtel Telemedia services


>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>
Mail received from chirag khemani
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>
Sir/Madam,

Please proceed with the plan change as requested.

Regards,
Chiraag Khemani

> From: Airtel
> Subject: Re: RE: Change of Tariff plan for A/c number 13095793
> Date: Mon, 31 May 2010 11:48:02 +0530
>
> Dear Sir/Madam,
>
> Thank you for showing interest in our services.
>
> With reference to your e-mail dated 30/05/2010, you have enquired about
the
> available bill plans.
>
> Please find attached the plan details for your reference. We request you
to
> reconfirm if you wish to opt for either of the attached rate plans.
>
> (See attached file: Talk Value 999.xls)
>
> Looking forward to a positive response from your end.
>
> It is our privilege to have you as our valued customer and would like to
> thank you for your continued patronage. We look forward to a long and
> fruitful association with you.
>
> For any further assistance please feel free to call our Call Center
number
> 121 /44444121 which is accessible 24 hours or email us at
>
>
> Assuring you the best of our services at all times.
>
> Regards,
> S.Kalpana,
> Customer Care Officer,
> Airtel Telemedia Services.
>
>
>
> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>
> Mail received from chirag khemani
> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>
> Dear Sir/Madam,
>
> I would like to change my plan for my Fixed-line connection for telephone
> no. 40046041 and Account no. 1309**** from the current one to 'Talk Value 999 (Airtel/MH/FL/3)' at the earliest.
>
> Please confirm once the plan has been changed.
>
> Regards,
>
> Chiraag Khemani

Did you call the CC and asked on what grounds did they reject your request?