Thread: Airtel 1699 FUP/Speed Upgrade Details

Dear All,

I called up Airtel and this is what I found out.Without informing the customers they have made the following changes:-

1699 Plan changed to 1699 Weekend Benefit Plan

*Speed Change -2mbps till 30 GB after which speed will drop to 1mbps
*100 rs free calling and 100 rs Speed on demand are still included in
the new plan.

However this plan is not available to prospective customers.

I questioned them as to why this change wasn't notified to the existing customers on the registered emails. I didn't get a satisfactory answer.

Further the supervisor informed me that since this plan was available only to existing customers, it has not been mentioned on the website.

The new plans have a limit of 50 GB after which the speed drops drastically to 256 kbps (lame!).

I asked them to notify the changes in writing because any verbal intimation cannot be considered as proof.

I was quite taken aback when the executive & the supervisor expressed their inability to provide these details over my email. I have had a complaint raised and expect an email from them.I'll be taking this forward.

I believe it is quite unprofessional for any corporate company to make changes without notifying the customers. It also raises legitimate concerns about the gameplay here with broader ramifications.

I would advice all existing customers to call Airtel and ask for the implemented new plans changes in writing.It is your right and also will ensure that in future Airtel cannot tinker with the plans without intimation.

Cheers....

Don't know about you but I did get an e-mail from Airtel regarding these changes. As such, I don't really understand what your complaint is anyway, we are getting 30GB at 2 mbps and the rest at the price that we agreed to pay - for 1 mbps...

while taking the plan from retention dept when i asked them about any FUP they said that there is none.

but today i when i reached my 10gb data limit.. my speed was reduced to 256kbps from 512

Hi is the 1699 plan in airtel available in chennai ?