Thread: faulty bills of airtel

Hi,

I have heard from my many people that airtel provides good customer service and their broadband speed is also good. However they give faulty bills to increase the charges. There billing section is not reliable. Most of the people say that they got the wrong bill and Airtel has included some faulty charges to increase the amount. Is it true?

I am planning to purchase a new broadband connection. I request you to provide the correct information. Should I go for Airtel?

Thanks
Banerjee

Originally Posted by banerjee

Hi,

I have heard from my many people that airtel provides good customer service and their broadband speed is also good. However they give faulty bills to increase the charges. There billing section is not reliable. Most of the people say that they got the wrong bill and Airtel has included some faulty charges to increase the amount. Is it true?

I am planning to purchase a new broadband connection. I request you to provide the correct information. Should I go for Airtel?

Thanks
Banerjee

go for bsnl.much much better than airtel

Hello drrahman,

Thanks a lot for your reply. I think BSNL does not provide services in Delhi. It is MTNL instead of BSNL who are providing services here. I have used BSNL wired broadband in my hometown and unfortunately I do not have a good experience with them.

Frequent disconnection is the main issue with BSNL. It is important to mention here that my area was not far from their exchange. It was within the required boundary. Moreover everybody knows the type of customer service which they provide. I was thinking about Airtel however it is important for everyone to clarify the doubt before we make any final decision.

Regards
Banerjee

Originally Posted by banerjee

hello drrahman,

thanks a lot for your reply. I think bsnl does not provide services in delhi. It is mtnl instead of bsnl who are providing services here. I have used bsnl wired broadband in my hometown and unfortunately i do not have a good experience with them.

Frequent disconnection is the main issue with bsnl. It is important to mention here that my area was not far from their exchange. It was within the required boundary. Moreover everybody knows the type of customer service which they provide. I was thinking about airtel however it is important for everyone to clarify the doubt before we make any final decision.

Regards
banerjee

i am an old airtel customer from kolkata.their cc and speed are good but from few days their bb speed drop down a lot during day-time.more over they have bull-**** FUP.But as far as I know mtnl provides good speed,affordable tariff....so.....
Lastly u should take decision according to ur mind setup....have a nice day

Originally Posted by banerjee

Hello drrahman,

Thanks a lot for your reply. I think BSNL does not provide services in Delhi. It is MTNL instead of BSNL who are providing services here. I have used BSNL wired broadband in my hometown and unfortunately I do not have a good experience with them.

Frequent disconnection is the main issue with BSNL. It is important to mention here that my area was not far from their exchange. It was within the required boundary. Moreover everybody knows the type of customer service which they provide. I was thinking about Airtel however it is important for everyone to clarify the doubt before we make any final decision.

Regards
Banerjee

Hi! Banerjee,
I myself have switched to MTNL from AIRTEL. No doubts, AIRTEL makes you pull hair when you see the real face of customer services their coordination with other depts. In addition, I realised, many of their schemes are very blurry and they apply over a consumer without his/her consent. A very famous example has been the ebill thing, which they say they do for saving trees. I too have been one of the victims of that scheme, which they bound me with for about 6 months, without my consent. Just imagine!.. you dont have bill to pay for 6 months.

Anyways, MTNL has been nice and am using it for 7-8 months. Had some issues, in the 1st month. But, since then it didn't create any crucial issue for me

Hello Vishwas,

Thank you so much for the information. Do you have any information that how they charge extra if we have any unlimited plan?

Regards
Banerjee

Originally Posted by banerjee

Hello Vishwas,

Thank you so much for the information. Do you have any information that how they charge extra if we have any unlimited plan?

Regards
Banerjee

I didnot understand your question. If you are talking about the tarrif, then for Delhi it is available here : mtnldelhi.in/broadband/triband_tariff.htm

Originally Posted by drrahaman

go for bsnl.much much better than airtel

BSNL is good when it works but in ahmedabad due to cable problem it remains all the time down