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How to get my Airtel Broadband connection terminated

  1. #1
    Junior Member
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    Default How to get my Airtel Broadband connection terminated

    After a lot of frustration with Airtel's ridiculously low FUPs, I have finally moved off from Airtel to MTNL. My MTNL Triband got up and running, after a few initial hiccups.

    So now, I want to terminate my Airtel connection, for which I have called their Customer Care and got a "Complaint number" with an assurance that they'll get in touch in 7 days. I have looked up a little over the internet and have read a couple of horror stories about Airtel broadband customers trying to get their connection terminated.

    So, I want to ask those who have had experience with this:

    1> How long does it take to get an Airtel broadband disconnected?
    2> How do you fend off the retention cell guys?
    3> Can you outline the process you have to go through to get your subscription terminated?
    4> What do I have to do to ensure that I am not scammed anyway (like being billed after my connection is supposed to have been terminated)?
    5> What are the possible scams that the Airtel guys might be up to?

    Obviously I cannot get these queries resolved by the Airtel Customer Care people.

    Thank you in advance.

  2. #2
    LEARNER
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    Go to the nearest Airtel outlet and surrender the Telephone ( and modem splitter if asked ) and get a receipt in your disconnection application.
    Check the bill on the spot and pay the dues.
    Send an email to 121@airtel.in informing them of disconnection.
    You will get the routine auto generated acknowledgement.

    With own phone instrument check whether disconnected or not after 2 or 3 days.Airtel retention cell will try alternate phone /cell number to contact you. (if you had given them.)

  3. #3
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    Thank you for your response.

    I use my own phone and modem, didn't take any from Airtel. So I guess, I'll just have to take the splitter and get disconnected, then.

    Another question. I use an 'unlimited' flat rate plan. So will I be billed for the whole billing cycle or for the number of days since the last billing date?

  4. #4
    LEARNER
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    Airtel charges on Pro rata basis.
    Billing cycle usually from 26th to 25th.

  5. #5
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    Default

    Does the modem (if got from airtel) to be returned ?

  6. #6
    LEARNER
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    In Chennai, not usually insisted.
    I returned Only Telephone Instrument. Get receipt.
    Modem was not listed in installation. No Deposit was charged.
    The Deposit is NON REFUNDABLE, and
    cannot be adjusted against cost of Modem.
    Any way try your luck.

  7. #7
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    @abymac: Any update on how it went through for you. I'd be disconnecting Airtel services after a few days/weeks. Your feedback is appreciated.

  8. #8
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    Sent a mail to 121@in.airtel.com to disconnect my Airtel fixed line and broadband connection 2 days ago. Received an automated mail that someone will get back to me within 1 working day.

    Nobody got back to me so I sent a reminder again today. Let's see how it goes.

  9. #9
    Guardian Angel just4kix's Avatar
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    Quote Originally Posted by sdp1975 View Post
    Sent a mail to 121@in.airtel.com to disconnect my Airtel fixed line and broadband connection 2 days ago. Received an automated mail that someone will get back to me within 1 working day.

    Nobody got back to me so I sent a reminder again today. Let's see how it goes.
    Mail will not work. Call them up.
    *** Never argue with an idiot. ***

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  10. #10
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    Quote Originally Posted by just4kix View Post
    Mail will not work. Call them up.
    Yes, that's what I did later today.

    The rep tried hard to retain me but I did not want to continue with my fixed line BB connection.

    Got a SMS on the cancellation stating that it would take 7 days for the cancellation.

  11. #11
    Junior Member
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    May 2013
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    Airtel is calling me once daily and trying to retain me with cheaper plans.

    I've been telling them politely that I don't want to keep the connection anymore. I really don't want to keep the connection - my company used to pay for it earlier but doesn't pay for it anymore , and with my low internet usage don't want to spend 1100/- bucks every month.

  12. #12
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    For light usage a 3g connection from your mobile phone would suffice. I use internet all day long and do not have any adsl or cable any more. Just Mtnl3 and Airtel 3g for backup.

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