Thread: Airtel Disconnection Question

I request for disconnection before 2 weeks via customer care and i got a reference number. Next day i got call from Retention dept and i said no to their shits. After that there is no response from those money eaters. After 3 days, telephone line stopped working. Then after 2 days broadband stopped working. I think my line got disconnected, but till now (after 2 weeks) there is no response from Money Eaters about disconnection.

I can't make call to customer care. They are not responding to my email.

Please say me what is the exact disconnection process.

Is Airtel is trying to cheat me by charging me extra amount?

Do they will come to my home to get telephone and modem?

Before 1 year i returned their Wired modem and bought Binatone WiFi modem for Rs.1600. Do i need to return the Binatone WiFi modem?

It is important to ensure that the connection has indeed been disconnected.

I see that you have mentioned about unable to contact the customer care. Why is that so? Try 1800-103-0121 and get the issue clarified at the earliest.

Airtel representatives should turn up for the modem and the telephone. At least that is how they are supposed to behave when disconnecting the line permanently.

Originally Posted by cool_techie_tvm

It is important to ensure that the connection has indeed been disconnected.

I see that you have mentioned about unable to contact the customer care. Why is that so? Try 1800-103-0121 and get the issue clarified at the earliest.

Airtel representatives should turn up for the modem and the telephone. At least that is how they are supposed to behave when disconnecting the line permanently.

I paid for the WiFi modem... 1600... do i need to return that?

Airtel telephone line is not working, so i can't make call to customer care...

Thank you...

The number which I had posted - you can use it to contact airtel customer care from the nearest public telephone booth. Dialing from Airtel LL is not necessary for that number.

Originally Posted by cool_techie_tvm

The number which I had posted - you can use it to contact airtel customer care from the nearest public telephone booth. Dialing from Airtel LL is not necessary for that number.

i called that number and they said that this number is for new connrction request not for disconnection... they gave me this number 04444444198... i called this number and it asked me to enter my landline number... when i enter my landline number it says that the number i entered is incorrect...

please help me... my number is 0452-4230627...

when you call my number it will say that my number does not exist...

Hmm. I see the usual Airtel tactics in full swing. When you request for a disconnection, they make a request for a new connection.

What did the customer care official say about the present status of your old connection? Is it still activated in their servers?

Originally Posted by cool_techie_tvm

Hmm. I see the usual Airtel tactics in full swing. When you request for a disconnection, they make a request for a new connection.

What did the customer care official say about the present status of your old connection? Is it still activated in their servers?

my number is not working... when you call my number (0452-4230627) you will hear that my number does not exist... i am not able to talk with airtel customer care... how to find weathet it is still active in server ?

today i send email to nodal officer... i got below reply... they are saying that my line got disconnected on oct 22... but no one came to my house to remove wires, take telephone, remove the line box outside my house... why so ?

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With reference to your e-mail dated 31/10/2011 you have expressed your concern regarding the cancellation your airtel account number 11716430

This is to inform you that your concern has already been registered with the reference number 5762554 and has been address and the connection has been disconnected on 22-Oct-2011.

We thank you for having chosen airtel services and we regret to lose a valuable customer.