Thread: BEWARE: Airtel Broadband shifting not available in major cities like chennai

Airtel is currently facing few technical issues in broadband shifting
Airtel Nodal office has officially sent an email (Please find email below) regarding our request for shifting airtel broadband inside chennai wont happen due to technical reasons.


Dear Mr. Panjaa,

Warm greetings from airtel Telemedia Services.
With reference to your e-mail dated on 18/10/2011, you have expressed your concern regarding shifting for your airtel account number 16373392.
We regret to inform you that we would not be able to process your request towards shifting owing to technical reasons.
We regret for the inconvenience caused to you.


Assuring you our best of services.
Yours sincerely,

Rakesh
Nodal Office.
airtel Telemedia Services

We got this response after 25 days from our request for shifting

Airtel is prioritising "warm" language over actual service. They send out messages "thanking you for this opportunity to be of service" when they should be apologising that something went wrong in the first place. The lunacy of a company obviously run by marketing men!

"Owing to technical reasons" --- more nonsense. A straight answer like, perhaps, there is no airtel cable in that street, would be acceptable. This marketing-speak is not.

Taking 25 days to come up with this non answer is also blatantly bad service. 25 hours should have been enough.

You are right to be angry, but, equally, your heading, Airtel Broadband shifting not available in major cities like chennai, is not justified. They have refused to, or not been able to, shift your connection. Unless there is more information, this does not amount to shifting not available.

If you have more information ... please do post it!

RESPONSE FROM AIRTEL

Dear Mr. Panjaa,
Warm greetings from airtel Telemedia Services.
We regret for the delay in responding to your e-mail.
With reference to your e-mail dated 23/10/2011, you have expressed your concern regarding Service related for your airtel account number 16373392.
This is to inform you that your compliant has been registered with the reference number 6364266 and it would be addressed by 01/11/2011, 02:51.
Please accept our sincere apologies for the inconvenience caused. We value the relationship built with you and trust that one odd, unfortunate incident will not come in the way of this association. We would like to reiterate that we share your anguish and have taken adequate action to ensure the non-occurrence of the same in future.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.

Disclaimer:


Please feel free to speak to our call center executive on 121 (queries) and 198 (complaints or requests). You may also email us at 121@airtel.in.
If your requests or complaints are still unresolved, you may get in touch with our Nodal officers at 044 - 42100356 between 9:30 AM and 6:30 PM, Monday to Friday. You may also email us at nodal.southabts@airtel.in.
If you do not receive a satisfactory response from our Nodal officers, you may send an email at appellate.southabts@airtel.in or you may call at 044 ¿ 42039583 between 9:30 AM and 6:30 PM, Monday to Friday.


Chinnasamy. N
Appellate Office
airtel Telemedia Services

Was there any further response by 1/11/11?

If your requests or complaints are still unresolved, you may get in touch with our Nodal officers

I tried that once. You listen to an announcement telling you how valuable your custom is until you finally get cut off with a message that they are all busy.

**** (not SHIFT) HAPPENS WITH AIRTEL

Dear Mr. Panjaa,

Warm greetings from airtel Telemedia Services.
With reference to your e-mail dated 03/11/2011, you have expressed your concern for your airtel account number 16373392.
This is to inform you that request for cancellation has already been registered with the reference 5947532 and it is under process.
We regret to lose a valuable customer like you and we hope to get an opportunity to serve you in future.
We regret for the inconvenience caused to you.
Please do write in for any further assistance.

Disclaimer:
Please feel free to speak to our call center executive on 121 (queries) and 198 (complaints or requests). You may also email us at 121@airtel.in.
If your requests or complaints are still unresolved, you may get in touch with our Nodal officers at 044 - 42100356 between 9:30 AM and 6:30 PM, Monday to Friday. You may also email us at nodal.southabts@airtel.in.
If you do not receive a satisfactory response from our Nodal officers, you may send an email at appellate.southabts@airtel.in or you may call at 044 ¿ 42039583 between 9:30 AM and 6:30 PM, Monday to Friday.


Chinnasamy. N
Appellate Office
airtel Telemedia Services

Nothing then. Not even an explanation.

They have a funny idea of what "disclaimer" means. But, perhaps their misuse of the word is accurate after all: Disclaimer: you can do the following stuff but it will be a waste of time