Thread: Airtel broadband : Billing waiver

Hello,

Airtel broadband
Coimbatore (Tamil Nadu)
Connection Name : Somil Gupta

i would like to bring this to your notice that by
Airtel broadband
has billing issues which has not been resolved properly.

I raised a complaint for my Airtel broadband number as it was dead.
the problem was because of the construction work going some where in my locality.

In reply to this Airtel Technical assistant closed my complaint saying that he cannot resolved the issue as long as construction is going on.
It took 45 days for construction after which broadband issue was resolved.

But billing hadn't stopped for this period.
And when i asked for waiver for AIRTEL broadband for this period, AIRTEL refused saying that complaint was closed.

Complaint was closed by AIRTEL Technical assistant without resolving the issue.

Why should i pay the BILL for period when AIRTEL didn't provide me the service.
And my complaint was not addressed legitimately. ( Closed without resolving ).

Please provide me the solution and necessary steps to take proper actions on this issue.
Please let me know if any further information is required.

Thanks for your Support !

Vinay M Sharma
Coimbatore

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- just4kix

You should make a written complaint in duplicate. If there is a nodal office nearby, register the complaint there and get the duplicate signed.

Insist on retraction of bill.

p/s. This is what I did with Idea about my mobile bill ...

1. Idea activated International calling on all my post-paid mobile connection without requesting.
2. I forgot to de-activate them
3. My son uses a cell phone and he forgot to set key-lock on the phone - by accident the phone dialed some random numbers (must have happened when phone was in trouser pocket and fingers touched the phone in pocket)
4. Anyway, some international numbers got dialled for the call duration was 1 sec, 2 sec, etc.
5. Idea charged a whopping Rs. 450 on the next bill
6. I first appealed to them by calling customer care - they refused to budge
7. Then I sent them a strongly worded complaint (in writing) expressing extreme dissatisfaction and threatening to close all post-paid connections after paying all dues (including injustly charged ISD calls)
8. They relented immediately
9. I have deactivated all ISD calls on cell