Thread: Unnecessary usage showing on my details

I am using Airtel Broadband since some months and this is the details showing my usage :--


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UNBILLED DSL USAGE
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* "For Duration based Tariff Plans Duration 180 Sec= 1 Unit"
** "For Download based Tariff Plans Data 10 KB= 1 Unit"

Start Date Duration/Download Units Amount(Rs)
Thu Nov 17 10:02:44 GMT+05:30 2011 384.83 MB 39407 0
Thu Nov 17 11:19:52 GMT+05:30 2011 569.11 MB 58277 0
Thu Nov 17 12:26:18 GMT+05:30 2011 3.57 GB 374400 0
Thu Nov 17 20:26:18 GMT+05:30 2011 663.53 MB 67946 0
Fri Nov 18 09:27:30 GMT+05:30 2011 344.76 MB 35304 0
Fri Nov 18 13:26:55 GMT+05:30 2011 1.96 GB 205151 0
Fri Nov 18 21:26:56 GMT+05:30 2011 4.6 MB 471 0
Sat Nov 19 11:05:47 GMT+05:30 2011 324.74 MB 33254 0
Sat Nov 19 12:50:56 GMT+05:30 2011 3.15 GB 330182 0
Sat Nov 19 20:50:56 GMT+05:30 2011 89.0 KB 9 0
Sat Nov 19 20:50:56 GMT+05:30 2011 212.81 MB 21792 0
Sun Nov 20 17:42:18 GMT+05:30 2011 810.28 MB 82973 0
Mon Nov 21 10:02:10 GMT+05:30 2011 8.5 MB 871 0
Mon Nov 21 10:45:10 GMT+05:30 2011 146.88 MB 15041 0
Mon Nov 21 12:05:47 GMT+05:30 2011 114.13 MB 11687 0
Mon Nov 21 12:42:26 GMT+05:30 2011 95.92 MB 9823 0
Mon Nov 21 13:55:19 GMT+05:30 2011 213.23 MB 21835 0
Mon Nov 21 14:44:10 GMT+05:30 2011 373.72 MB 38269 0
Mon Nov 21 16:16:16 GMT+05:30 2011 94.68 MB 9696 0
1356388 0.0

The usage showing in bold on Nov 17 12:56, Nov 18 13:26 and Nov 19 12:50 are quite unnecessary and I don't think that I have used that large amount of data. I have 4 computers attached to my connection but still I don't think that I have used that much data for certain little period.

Can I lodge a complaint to Consumer forum regarding this unnecessary billing ?because the Airtel employees are not willing to help me.

Some form of data transfer must have occurred in your account. Airtel is known to do many other mischief with their subscriber's accounts'; but it doesn't include wrongful data display. If you use torrent clients,please verify that your torrent client is not seeding (uploading data).

Also scan your systems for spyware or malware using malwarebytes and super antispyware. Which AV software are you using in these four PCs?

You can disable TR-069 client or ACL or CWMP menu items in your modem/router to deny remote access by AIRTEL.

Use NetworX in each computer to check usage. ( 4 desktops ?)
Any laptop being used in wifi mode?
VOIP traffic will not be recorded.

Avoid using IE and switch to Firefox with Adblock /NoScript add ons.
Blocks advts flash/video etc from web sites regularly seen.