Thread: Harassement by Airtel broadband

I am being airtel customer for 4 years. Before current airtel connection, i was using another connection in which that also i terminated because of poor service. After that, in its own effort airtel offered me this current line. Now again same crap. Currently i got a message that my outstanding amount is 2090. But this is totally lie. Because i complained that phone was not working for continiously for four months(March- june). But still that compalin has not been rectified and bills are keep coming for those 6 months.
They saying wether u use or not, u have to pay. But i requested to terminate the line(the reference number 593375 ) inorder to avoid the bill amount. But that wasnot also not happened bacause they convinced me to continue the service by promising to rectify the problems. Eventhough, they people didnt kept promise alive . After long time they people called me, and asked apology for inconvenience that caused for me by airtel. Also they gave 1500 as waiver. But that also didnt got reduced in bill amount.
Money is their only motivation. Customer care, said whatever it is, u have to pay money otherwise we will do what we have to do and also said " we know how to collect money" . During the four months i was keep calling customer care and crying(not literally) for rectification of problem. But nothing happened. But they kept cheating me by giving more and more offers. later only i came to know that all was forgery. just i am student and doing part time job through internet. During that problem time i lost so many clients of my business. I lost money, time, clients, got frustration and pain. But still, dont realise my problem, and mistake with whom?. Keeping torturing me by calling and scaring me of legal as well as illegal actions.

Better avoid calling and talking on phone to CC.
Send email and get an acknowledgement ( auto generated)and later a reply.
You can approach higher officers.Check Details in your Telephone Bill.

If you have self care portal use it.
Also Online Voice chat possible.

AIRTEL is extremely careful, in giving anything in writing, and if you mention , that you are being threatened with dire consequences physical/mental or other wise by foul language by its collection agents,you may get some relief.

The staff at CC are usually contracted from outside, and they can promise anything.

Hope your connection has been disconnected and you have surrendered the
Telephone and Modem ( at nearest AIRTEL office ) supplied by them and got a proper receipt.

Keeping torturing me by calling and scaring me of legal as well as illegal actions.

Presume you are being called on a mobile number.
If recording facility is available record the conversation/s.

Check in AIRTEL Forum, similar complaints and post there for response from Airtel customers.

Have you contacted the nodal officer and / or the appellate authority? Do so, if you haven't done it by now.

And please unsubscribe from their services forever. Never fall for the juicy offers offered by the customer care personnel.