Thread: Terminating Airtel Broadband connection & New Policy

Hi All,

After being an Airtel Broadband subscriber for over 5 years I have decided to terminate their services now. For me the tip over point was their latest policy of not replacing faulty modems or telephone handsets for connections that are older than a year.

Over the years I have been reading of a number of accounts of Airtel harassing consumers who are trying to terminate their BB connections, so want to know what exact process I need to follow so that I don't fall into such a trap.

I have read here that surrendering the instruments (telephone handset, modem, adapter & splitter) at the nearest Airtel outlet is one of the better ways. I have some doubts related to this:

- Do I need to raise a request in Customer Care before going to the Airtel outlet?
- What all instruments do I need to surrender? This is especially relevant now since as per their new policy they are not replacing instruments (modems & handsets) and I have to get them repaired on my own from the retailer or something. So in such a case hasn't Airtel ceased to be the owner of such instruments?
- What sort of receipt should I be asking from them? (I am intending to clear all dues on the spot)
- How can I be sure that my account has been disconnected/terminated?
- What sort of tricks can I be expecting from the people at the Airtel outlet to stop me from terminating the connection?
- Anything else I need to do?

I have read about the Airtel retention cell people also. Determined to give them an earful!

Looking forward to some advice from you guys.

Thanks!

Your with me mate.. my bill cycle is 26th ,already took cable net 1mpbs unlimited just last week, i plan to call airtel's CC on 21st , i believe they will do their retention crap stuff and all.If they dont disconnect broadband before 26th, i plan to get rid of telephone line too.

And why do u want to return your telephone instrument , if you only want to get rid of BB.
And i dont think you need to return modem and stuff, after all we've paid some 500bucks something during installation.

Same here, my billing date's also the 26th.

Don't want to keep their telephone connection nor the broadband. Got myself a BSNL connection which got activated today. So I'm waiting to get some direction from other members here before starting on the termination process.

I'd have gone ahead and returned their instruments today itself but for this new change in policy which I mentioned before.

My point is if now Airtel does not repair faulty instruments (modem + telephone) why do I need to return these to them during termination? Earlier since they were replacing the instruments they had a case of ownership but since now I'm supposed to fend for myself then am I not the owner of these instruments?

Very keen to hear what others have to say on this. And the other queries in my previous post.

Always send termination letter by email. Get auto ack.
Follow up.
2.
Better to go to Nearest AirTEL center ,
Give an application for termination.
mention return of telephone Instrument No if any Beetel xxxxxx)
( modem: if not purchased and asked to return ) and get a surrender receipt.
What they do with the returned equipment/s is not our concern.

Also pay bill till date. to avoid future hassle.
ex Airteluser

Originally Posted by essbebe

Always send termination letter by email. Get auto ack.
Follow up.
2.
Better to go to Nearest AirTEL center ,
Give an application for termination.
mention return of telephone Instrument No if any Beetel xxxxxx)
( modem: if not purchased and asked to return ) and get a surrender receipt.
What they do with the returned equipment/s is not our concern.

Also pay bill till date. to avoid future hassle.

Thanks @essbebe!
Do I insist for a no-dues certificate? Just want to make sure that I am not troubled later by their collection guys about some fictitious unpaid amount.

You may get a bill for the billing cycle acknowledging payment made, and small dues if any. Pay it and hope matter is closed.
Airtel is extremely cautious in giving any thing writing to users.
So we must have some written proof of the termination process.

Will try to follow written proof... but i don't (@anne) get it why r u trying to surrender your stuff...i dont think anyone has got the telephone connection,or anything for free from airtel, so why surrender, like i said i still remember them taking 500bucks for installation and that does include the telephone cost besides others..

@azap3
Where do you get a telephone Instrument/ Broadband Adsl modem ( or wifi router) adsl splitter Rj11 /rj45 cables and connection from Junction Box to your house by laying cables underground Or overhead ( if needed ) and then Charge you only Rs 500/=???

Originally Posted by essbebe

@azap3
Where do you get a telephone Instrument/ Broadband Adsl modem ( or wifi router) adsl splitter Rj11 /rj45 cables and connection from Junction Box to your house by laying cables underground Or overhead ( if needed ) and then Charge you only Rs 500/=???

mate the underground cables are not laid only for me, more than 7 dozen ppl in my building have airtel connection, and yeah i had to pay extra 500bucks for their modem

Summary : Pay Rs 500 +Rs 500/= and monthly usage charges.
Get free telephone instrument/ free Modem/Adsl splitter/cables etc !!!
No need to return , if taken from Airtel !! when both disconnected later.

The amount you had paid for Modem Rs 500/=Is also Non refundable, in lieu of monthly modem rent (free) . Does it mean you own the modem? Or were you told you OWN the Modem?
( appears Airtel has changed policy of issuing modems and repairing it now.)

If you had paid Rs 500 for installation does it say it includes a FREE telephone instrument ?
Because 84 flats in your complex already paid Airtel Installation charges you should not be billed installation charges ?

mate the underground cables are not laid only for me, more than 7 dozen ppl in my building have airtel connection

O. K !No charges to be included in your BB installation charges for u/g cables ! No idea why the other 84 also should pay when already u/g cabling was done !!!

At least should you bear part of the cost , ( covered with PVC pipe usually ) Rj11 cable from Junction Box to your flat?

These included in Installation charges. The technicians/line men have also to be paid salary every month, by charging customers installation charges/ Broadband Rent etc !!!

Anyway please give feedback how your disconnection process goes through .

CHILL dude, it will go smoothly , and im only getting rid of broadband , not landline unless