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Airtel broadband worst service

  1. #1
    Junior Member
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    Default Airtel broadband worst service

    I was using bsnl broadband for past 10 yrs in chennai.recently bsnl broadband not working for 1 week.no resolution after repeated complaint.so returned bsnl in anger.applied for airtel broadband.initially they said connection feasible and they got 1000 rupees from me for installation.no response from them after getting documents.they created account and landline number after 10 days.installation not done for 15 days.now they said connection not feasible and refund will be given in 20 days.worst and pathetic service.i am in royapuram chennai

  2. #2
    Gold Member webworld's Avatar
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    Airtel is a company that focuses only on increasing their ARPU (average revenue per user). As the company operates on huge debt from various sources their main aim is to cover it up from charging extra from customers. I was a user of Airtel earlier, I left because of unusual billing and every time they have some or other kinds of excuses. I wonder how such companies grow so much.

    I think the best solution for your problem would be to visit their branch/head office and meet any high official directly. Most of their services are outsourced so don't expect a responsible reply from lower level contractual workers.
    ashakantasharma likes this.

  3. #3
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    Some time things are depends upon the Geo, of user. I used airtel broadband service in Panchkula for two years and good user experience. The service part is awesome response time on query is so quick.

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