India Broadband Forum

CoMDump · 01-22-08, 05:06 PM

I am frustrated and dumped customer of Airtel now, for nearly seven years i have been using Airtel's product. Recently i opted for airtel Broadband connection, we have airtel connection over our locality but found no hub at my place,then i pefered to buy a USB MODEM as the sells agent told me it will give 80-100kbps, i paid flat Rs5000/- for the same and opted unlimited plan of Rs999/- But at the end i get only speed upto 49kbps/ I called up many times to the technical support, but they are denying the speed. I don't want the USB MODEM anymore and they are not refunding..... am totally dissapointed and heartbroken. That much speed i can get from my mobile gprs activated, what the use of spend so much money on the modem???? Airtel and other ISP who sells wireless Modem are fooling us..... I learned a lesson now...
IF you think to get a wireless connection then simply activate your cell with gprs and go on with computer thats is better.... Don't go for beautiful advertisement, they are 80% lie.

CoMDump · 01-22-08, 05:14 PM

And while talking with Customer support on 7070 from Airtel sim, they don't know much about the connections and modem. Even they told me the modem don't support Vista (then how come they sell the USB MODEM), But I loaded it myself and using on my laptop running Vista, phew poor chap.

ANYWAY I am the one who unknowly bought it so now am undergoing distress... anyhow anybody knows how to enhance the speed???

How is Spectranet's Internet connection???

Speed · 01-22-08, 05:15 PM

Well this is the speed you would get from your USB modem and more over speed also depends from place to place according to there connection availability. If you are near to there main place then you should get good speed and as far as you go there can be a difference in the speed.

Jupiter · 02-07-08, 04:26 PM

My friend have a USB modem and he also faced the similar problem and this problem is due to low signal availability. if you have strong signal available then you would have good download/surfing/upload speed and if youu dont have it then you would not have it.

Zeus · 02-08-08, 11:59 AM

Quote:

Originally Posted by CoMDump

I am frustrated and dumped customer of Airtel now, for nearly seven years i have been using Airtel's product. Recently i opted for airtel Broadband connection, we have airtel connection over our locality but found no hub at my place,then i pefered to buy a USB MODEM as the sells agent told me it will give 80-100kbps, i paid flat Rs5000/- for the same and opted unlimited plan of Rs999/- But at the end i get only speed upto 49kbps/ I called up many times to the technical support, but they are denying the speed. I don't want the USB MODEM anymore and they are not refunding..... am totally dissapointed and heartbroken. That much speed i can get from my mobile gprs activated, what the use of spend so much money on the modem???? Airtel and other ISP who sells wireless Modem are fooling us..... I learned a lesson now...
IF you think to get a wireless connection then simply activate your cell with gprs and go on with computer thats is better.... Don't go for beautiful advertisement, they are 80% lie.

Are you getting download speed of 49 kbps?

User789 · 02-08-08, 09:51 PM

Quote:

Originally Posted by Zeus

Are you getting download speed of 49 kbps?

as per what he as written i think he is getting 49 kbps download speed and if this is what he is getting then i think it is really good.

rahulmaindargi · 02-12-08, 01:02 PM

49kbps is kilo bits

its connection speed

and if its 49KBps kilo Bytes then its good
but i dontthink USB modem will ever give 49KBPS atleast in india

Pervez · 03-02-08, 04:13 PM

I took a USB modem connection from Tata Indicom I was under the impression that it is a broadband connection.
However I was misinformed by the guy who came to sell the connection.
I took a 5gb connection as I was going to use it full time to connect to my office VPN.
I was just given a form to sign and the guy refused to give me a bill for the modem saying that 'this is how we do modem sales' I refused and spoke to his manager and then he relented and gave me a recipt. Apart from this he never told me anything else.

After about 25 days my connection went dead I called up the customer service they told me that the outgoing is barred(never understood who cares about outgoing calls in a USB modem)as my bill is unpaid. I told them that I have not recived any bill and it is not even one month since I have got the connection. They told that I have crossed my credit limit.
the 5gb connection costs Rs.1500 and my credit limit is set at 1600 wow!! and they disconnected without any phone call or any kind of communication. I gave them my piece of mind. Finally they asked me to pay up the money and said that connection will be restored in 2 hours after payment. Surprise after payment what they say. It will take 3 days to restore the connection. Finally after 7-8 calls and 2 hours on the phone they took 4 hours to restore the conneciton.
I was on an important data transfer process and It got delayed by a day much to my embrassment.
I had told my Boss in US that I will be able to work comfortably from home in India for a couple of months and attend to family matters simultaneously. Now with BSNL broadband connection working for only 2 days and no other service provider in my area Im at the mercy of TATA Indicom connection and my misterious credit limit.

jakemake123456 · 09-27-08, 01:27 PM

Why dont you guys try connecting via an ethernet modem , remove the USB bit out of the equation , I am a very happy customer of Airtel broadband , their service is top notch , its a pity that you had a horrible experience with them

Admin · 09-27-08, 01:31 PM

jakemake123456 he is talking about the gprs connection not adsl..

jakemake123456 · 09-27-08, 01:35 PM

Shoot , didnt even read , sorry

just4kix · 09-27-08, 05:27 PM

Quote:

Originally Posted by jakemake123456

Shoot , didnt even read , sorry

jakemake123456, this is exactly what you have been doing today. You have been replying to posts that are months old, their owners are no more active and are thus irrelevant. And to top it all, in your hurry to reply, you are not reading what is asked.

We welcome all your contributions. But please reply to topics that will make an impact and difference to latest issues. Hope you understand.

Moderator just4kix.

jakemake123456 · 09-28-08, 01:05 PM

Quote:

Originally Posted by just4kix

jakemake123456, this is exactly what you have been doing today. You have been replying to posts that are months old, their owners are no more active and are thus irrelevant. And to top it all, in your hurry to reply, you are not reading what is asked.

We welcome all your contributions. But please reply to topics that will make an impact and difference to latest issues. Hope you understand.

Moderator just4kix.

Yeah , ok , sure !

ejazanwer · 08-03-09, 01:44 PM

Quote:

Originally Posted by CoMDump

I am frustrated and dumped customer of Airtel now, for nearly seven years i have been using Airtel's product. Recently i opted for airtel Broadband connection, we have airtel connection over our locality but found no hub at my place,then i pefered to buy a USB MODEM as the sells agent told me it will give 80-100kbps, i paid flat Rs5000/- for the same and opted unlimited plan of Rs999/- But at the end i get only speed upto 49kbps/ I called up many times to the technical support, but they are denying the speed. I don't want the USB MODEM anymore and they are not refunding..... am totally dissapointed and heartbroken. That much speed i can get from my mobile gprs activated, what the use of spend so much money on the modem???? Airtel and other ISP who sells wireless Modem are fooling us..... I learned a lesson now...
IF you think to get a wireless connection then simply activate your cell with gprs and go on with computer thats is better.... Don't go for beautiful advertisement, they are 80% lie.

I am facing same problem....no one is giving right information.What i should do..

Can we go for legal action????

eyesonyouu · 08-03-09, 03:06 PM

This is actually the 1st time that I am hearing complaints about Airtel services!! Well Thats another thing that I have been using Broadband service, Maybe they have issues with their USB Internet services!!

Well here is what is written at Airtel website-

Quote:

Grievance Addressal

Nodal Officers
We aim to resolve all complaints at the first point of contact. In case you don't get satisfactory resolution of your query / complaint at the customer service centre you can get in touch with our Nodal officers with your complaint reference number and details of grievance.

Working Hours: Monday to Friday; 9:30 am to 6:30 pm
Turn Around Time: 10 days

Appellate Authority
In case you are not satisfied with the resolution given by our Nodal officers, you may get in touch with Appellate Officers within 3 months of resolution after the expiry of the complaint resolution time limit specified by the Nodal Officer.
To appeal please download the appeal form here. To view this form correctly, you will need Adobe Acrobat Reader. If you do not have it yet, download it for free here.

Working Hours: Monday to Friday; 9:30 am to 6:30 pm
Turn Around Time: Within 3 months of receipt of the appeal

Status of Appeals
To check status of your appeal, please click here.

To read Manual of Practice (MOP) for serving our customers, please click here.

Code:

 http://airtel.in/wps/wcm/connect/Airtel.in/airtel.in/home/foryou/broadband+internet/reach+airtel/

Maybe you can try contacting the Nodal officers to see if your problem is resolved....if not you can contact the other higher authority!!

sunil_k · 08-24-09, 04:13 PM

Hi,

Please suggest me what is the performance and actual speed of USB wireless modem.

I am planning to purchase as there is not broadband in my colony.

-Sunil

panchabhut · 08-26-09, 01:11 PM

check the availability of either of the following EVDO services in your area first.
1. BSNL EVDO
2. Reliance Mobile Broadband+
3. TATA Photon+

Any of the above service would give you a minimum speed of around 1 mbps.

superprash2003 · 08-26-09, 09:46 PM

If you get to choose from the top 3 , i'd definitely try Photon1!

manishc8 · 08-28-09, 07:21 PM

Quote:

Originally Posted by sunil_k

Hi,

Please suggest me what is the performance and actual speed of USB wireless modem.

I am planning to purchase as there is not broadband in my colony.

-Sunil

Whatever the sales reps or the advertisements say - you won't get a speed of more than 30-40 KB/s on a USB modem. 49KB/s is actually quite good. Forget about a wireless modem - try to get a ethernet based connection or a ASDL connection.

The GPRS connection on your phone and the USB modem use the same technology. So you'll probably never get faster speeds than GPRS. That good for a mobile phone - but not enough for your computer.

panchabhut · 08-30-09, 04:33 PM

the only USB modems that would give decent speeds are BSNL 3G (GSM network based, with voice service) or any of the three EVDO (CDMA network based, without voice service) services.

01-22-08, 05:06 PM	#1
CoMDump Junior Member Join Date: Jan 2008 Posts: 3 Rep Power: 0	Airtel USB Modem I am frustrated and dumped customer of Airtel now, for nearly seven years i have been using Airtel's product. Recently i opted for airtel Broadband connection, we have airtel connection over our locality but found no hub at my place,then i pefered to buy a USB MODEM as the sells agent told me it will give 80-100kbps, i paid flat Rs5000/- for the same and opted unlimited plan of Rs999/- But at the end i get only speed upto 49kbps/ I called up many times to the technical support, but they are denying the speed. I don't want the USB MODEM anymore and they are not refunding..... am totally dissapointed and heartbroken. That much speed i can get from my mobile gprs activated, what the use of spend so much money on the modem???? Airtel and other ISP who sells wireless Modem are fooling us..... I learned a lesson now... IF you think to get a wireless connection then simply activate your cell with gprs and go on with computer thats is better.... Don't go for beautiful advertisement, they are 80% lie.

02-12-08, 01:02 PM	#7
rahulmaindargi Junior Member Join Date: Feb 2008 Posts: 1 Rep Power: 0	49kbps is not good speed 49kbps is kilo bits its connection speed and if its 49KBps kilo Bytes then its good but i dontthink USB modem will ever give 49KBPS atleast in india

08-24-09, 04:13 PM	#16
sunil_k Junior Member Join Date: Aug 2009 Age: 25 Posts: 1 Rep Power: 0	what is the performance of Airtel USB wireless modem Hi, Please suggest me what is the performance and actual speed of USB wireless modem. I am planning to purchase as there is not broadband in my colony. -Sunil

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01-22-08, 05:14 PM	#2
CoMDump Junior Member Join Date: Jan 2008 Posts: 3 Rep Power: 0	And while talking with Customer support on 7070 from Airtel sim, they don't know much about the connections and modem. Even they told me the modem don't support Vista (then how come they sell the USB MODEM), But I loaded it myself and using on my laptop running Vista, phew poor chap. ANYWAY I am the one who unknowly bought it so now am undergoing distress... anyhow anybody knows how to enhance the speed??? How is Spectranet's Internet connection???

01-22-08, 05:15 PM	#3
Speed Junior Member Join Date: Dec 2007 Posts: 69 Rep Power: 2	Well this is the speed you would get from your USB modem and more over speed also depends from place to place according to there connection availability. If you are near to there main place then you should get good speed and as far as you go there can be a difference in the speed.

02-07-08, 04:26 PM	#4
Jupiter Junior Member Join Date: Dec 2007 Posts: 57 Rep Power: 2	My friend have a USB modem and he also faced the similar problem and this problem is due to low signal availability. if you have strong signal available then you would have good download/surfing/upload speed and if youu dont have it then you would not have it.

03-02-08, 04:13 PM	#8
Pervez Junior Member Join Date: Mar 2008 Age: 39 Posts: 3 Rep Power: 0	I took a USB modem connection from Tata Indicom I was under the impression that it is a broadband connection. However I was misinformed by the guy who came to sell the connection. I took a 5gb connection as I was going to use it full time to connect to my office VPN. I was just given a form to sign and the guy refused to give me a bill for the modem saying that 'this is how we do modem sales' I refused and spoke to his manager and then he relented and gave me a recipt. Apart from this he never told me anything else. After about 25 days my connection went dead I called up the customer service they told me that the outgoing is barred(never understood who cares about outgoing calls in a USB modem)as my bill is unpaid. I told them that I have not recived any bill and it is not even one month since I have got the connection. They told that I have crossed my credit limit. the 5gb connection costs Rs.1500 and my credit limit is set at 1600 wow!! and they disconnected without any phone call or any kind of communication. I gave them my piece of mind. Finally they asked me to pay up the money and said that connection will be restored in 2 hours after payment. Surprise after payment what they say. It will take 3 days to restore the connection. Finally after 7-8 calls and 2 hours on the phone they took 4 hours to restore the conneciton. I was on an important data transfer process and It got delayed by a day much to my embrassment. I had told my Boss in US that I will be able to work comfortably from home in India for a couple of months and attend to family matters simultaneously. Now with BSNL broadband connection working for only 2 days and no other service provider in my area Im at the mercy of TATA Indicom connection and my misterious credit limit.

09-27-08, 01:27 PM	#9
jakemake123456 Bronze Member Join Date: Jan 2008 Location: Pune Age: 28 Posts: 160 Rep Power: 2	Why dont you guys try connecting via an ethernet modem , remove the USB bit out of the equation , I am a very happy customer of Airtel broadband , their service is top notch , its a pity that you had a horrible experience with them

09-27-08, 01:31 PM	#10
Admin Join Date: Jan 2006 Location: New Delhi Age: 32 Posts: 4,700 Rep Power: 12	jakemake123456 he is talking about the gprs connection not adsl..

09-27-08, 01:35 PM	#11
jakemake123456 Bronze Member Join Date: Jan 2008 Location: Pune Age: 28 Posts: 160 Rep Power: 2	Shoot , didnt even read , sorry

08-26-09, 01:11 PM	#17
panchabhut Platinum Member Join Date: Jan 2009 Location: New Delhi Posts: 2,215 Rep Power: 9	check the availability of either of the following EVDO services in your area first. 1. BSNL EVDO 2. Reliance Mobile Broadband+ 3. TATA Photon+ Any of the above service would give you a minimum speed of around 1 mbps.

08-26-09, 09:46 PM	#18
superprash2003 Platinum Member Join Date: Feb 2008 Posts: 2,692 Rep Power: 5	If you get to choose from the top 3 , i'd definitely try Photon1!

08-30-09, 04:33 PM	#20
panchabhut Platinum Member Join Date: Jan 2009 Location: New Delhi Posts: 2,215 Rep Power: 9	the only USB modems that would give decent speeds are BSNL 3G (GSM network based, with voice service) or any of the three EVDO (CDMA network based, without voice service) services.

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