Thread: Airtel's UL 256kbps - 750 & UL 512kbps - 1400

Hey guys,

I am from Chennai and I am using Airtel UL 256kbps Plan for 750/month in which they offer 50 phone calls free. Also the modem rent is included in 750.
Why dont anyone checkout the new plans

Airtel UL 256kbps - 750
UL 512kbps - 1400

I mailed them on Jan 14th and got my Plan changed on Jan16th.

You need to mail them formally for Change of Plan
Mailto: care.tamilnadu@airtel-broadband.com

[Make sure you contact customer care to get the mail id for your circle]

Sir / Madam ,

I would Like to change my Plan to "UNLIMITED 750 PLAN (256kbps)"

Existing Plan : TURBO 499

Plan Category : HOME
Monthly Rental : 499
Speed : 256kbps
Modem Rent : 99 (Incl in the rent)
Day Usage : 300 MB Free
Free DSL Usage : 9 PM to 8 AM


Land Line Number : 044-XXXX XXXX
Mobile Number : 98XXXXXXXX


Thanks
Bharath Kumar R

Dear Mr. Bharath Kumar ,

Thank you for writing to Airtel Telemedia Services.

Your request regarding Plan Migration to unlimited 750 with 256 kbps has
been registered with us. The same will be addressed within 17th January
2008 . The reference number is 21089382 .

Further we would like to inform you that the bill would be calculated on
prorata basis after the migration is effective as the request is logged in
between the billing cycle.

Your request for migration would be actioned upon within 3 working days and
a confirmation call to that effect would be made from our end. In case, you
do not receive the confirmation call within the stipulated time, please do
call to confirm the status of your migration request.

It is our privilege to have you as our valued customer & would like to
thank you for your continued patronage. We look forward to a long and
fruitful association with you.

P.S : Request you to switch off your Router/Modem when not in use to avoid
high billing.

Should you require any further assistance, please mail us back. We will be
glad to assist you.

Assuring you of our best of services at all times.

Yours sincerely,

Prasanth
Customer Care

Hi
This information is very helpful. Thanks Bharat. I does look like the airtel guys are good in cust care. They sound professional and upto the mark too.

Thanks for the very useful info and feedback, Bharat

Cheers

Thanks for the acknowledge...

Dude. I would rate the Airtel Cust Care service as 3/5
But the real service is 1/5 when they come in providing Itemised Bill.

My recent Billing Details : (Timestamps with date)

15. 29/12/2007 20:34:21 913.00
16. 29/12/2007 20:34:23 04.58

Just see the timestamps of my recent bill. U will notice wat i came to say

In my bill , that 913.00 was added up and bill came as 2000

When I lodged a complaint on this (3rd feb), they took my words and assured the re-issue of my bill (within 6th feb)

I dint get any bills nor any calls from them on this issue.

Then I called them on 11th feb , I got the shock reply from the cust care
"Sir. Your billing issue has been rectified"
Me : "why dint you intimate me"

Here comes the smart Airtel guys' reply
"Yes Sir. You can pay the bill amount excluding that 913.00" and he started saying with "Thanks for calling Airtel ..........." without even bothered to ask any suggestions from me

Hi Bharat,

I saw the plans of airtel, the UL 256kbps is rs 999 not rs 750. i think u r mistaken

LOL

Dude.. See positng of my mail sent to me by the Cust care..

Also I got the Bill for my new unlimited 750 plan..

750 rs for 30 days.. Since i migrated to the plan frm 16th jan,

my billing date was 16th jan to 25th jan (10 days0

The rent came as 250+

so for 30 days its (250 X 3 ) + 12% tax = 810 ....

I infact called the cust care and verified the rent of my plan... (After migrating to the new 750 plan)

This plan have come in Bangalore and chennai 2 months back....

When u call the cust care and ask for how much the rent for 256 ul , they will say u 999 only... not 750 coz this plan is an existing one but like an hidden plan...

Better change the plan by putting a mail to the mail id tat i have mentioned..
u will get a surprise in 2 days ... :d

Dear Mr. Bharath Kumar ,

Thank you for writing to Airtel Telemedia Services.

Your request regarding Plan Migration to unlimited 750 with 256 kbps has
been registered with us.

NOTE : Airtel will never put any good plans in the net...
like home 499 turbo (9-8 free with 150 calls free & modem rent incl), 750 ul etc .....

so 512kbps home unlimited is the best in Home Unlimited Broad Band Plans any ISP has to offer is tere noting better than this? in terms of more speed in the unlimited category

Welll. I dunno much about other ISPs. You can get from ur frnds..
But I guess what i posted is the best known unlimited plan in home category...

I heard frm some frnds that 2mbps UL is 3499 in Airtel
Do check tat too

does any one know of a 1mbps plan Home Unlimited
from airtel.
if so please do kindly share wat is it costing

I guess there is not UL plans on 1 & 2 mbps resply..
but u can reach out ur cust care and ask him rite ? why dont u do tat man ?
It aint a tiring task..

Airtel is offering better speeds that actually advertised. Reason, very soon 2mbps may be categorised as broadband, so all regular 256 will be converted to 2megs. MTNL is already offering 2megs to unltd 256 customers. Airtel gives pretty cool speed from existing connections.

is ul 750 available in mumbai

Originally Posted by vinit

is ul 750 available in mumbai

::Airtel::Mobile Services Home Phone Broadband Data Cards Internet Wireless Internet Voice Office Solution Blackberry Email Services for You and Your Business should have the answers for you.

Originally Posted by sanssz

I guess there is not UL plans on 1 & 2 mbps resply..
but u can reach out ur cust care and ask him rite ? why dont u do tat man ?
It aint a tiring task..

I am not sure of 2Mbps u/l plan, but Airtel does have 1Mbps u/l plan for Rs 2222 p.m., the only reason I am still with my Rs 1995 plan of 512Kbps, is the STD of Re1 per min (as compared to per 30 sec in all new plans, including Rs 1400 u/l 512 plan) and Rs 50 top-up to make calls to all metro cities at local rate (Re 1 per 3 Min, not available in any of the new plans).