Thread: Worst broadband in the world!

To Date : 23-May-2008
The Commercial Officer,

Airtel India, delhi

Delhi

Sub: DISSAPPOINTED WITH AIRTEL SERVICES [ PH : 011-45046422 ]

I'M SERIOUSLY REGRETTING MY DECISION TO SWITCH TO Airtel. I am having a VERY bad experience with Airtel after getting Broadband connection. I am really amazed at the customer service of such a big association. I think that Airtel is not capable of handling too many customers.

In spite of my repeated request emails, letters, phone calls to Airtel India, for discontinuation of the broadband connection, Landline phone, refund cheque. I’m sad to inform you that no action has been taken till now and still i am receiving the bills.

I have been complaining ever since May 15, 2008 connection is been installed, but no action has been taken. Every time I call the customer care, I am allotted a complaint number & am promised that I should receive a call with a solution within 24 hours. But no response. The behavior of the Airtelemployees is very RUDE.

PROBLEM : Discontinuatio OF Broadband CONNECTION / LANDLINE PHONE

1. I took Broadband connection in the month of May, 2008. On very first day there is problem of slow speed. Executive who came to installed went away saying there is problem with server room which will be fixed from backend. Having waited for a day I filed complained and was promised a visit within 4 hours but nothing done,

2. Gave request for Discontinuation of Broadband on may 20, 2008 but till date no calls received from Airtel.

Request Type

According to Airtel max time to solve the Problem, 4 hours
Status - 9 days

Discontinuation of BroadBand


Communication History

1. I called up Airtel customer care for complaint and I was given a compalaingt number 6839068 and nextday 6864154

2- On May 17th spoke to senior executive of Airtel Braodband customer service dept - Miss Gunjan. She has promised within 2 days it will be fixed.
Again after waiting for 2 days , spoke to senior executive of Airtel Braodband customer service dept - Uma Shankar , same thing I was told.

Again on 23rd , spoke to senior executive of Airtel Braodband customer service dept - Vishwajeet & Anil - they have promised me for next day morning, airtel executive came in by afternoon he started downloading & uploading many heavy files to test the speed , he sat for around 5 hours just to do this. But of no solution. Stil getting Poor Service.

2. I also sent emails appellate.ncr@airtel.in; nodal.ncr@airtel.in on May 20 regariding this concern. Received their receipts.


Now I am very much frustrated and disappointed with Airtel employee’s behavior and services. I am having all the records / proofs / reference no’s of applications sent to Airtel and now i am going to Consumer Forum.

Thanking You

Aashish Goel

(A DISAPPOINTED CUSTOMER)

The airtel services are getting worse day by day..seems like its doom is very near..I had my new connection switched to airtel that too 899 unlimited plan..somehow due to sign mismatch my cheque got returned they deactived my services.I made online payment via the internet for the amount and called up the so called 121...and they said we can see your payment and I am releasing your outgoing and it will be working in next four hours..Next day in the morning it was not activated.called up 121...again the same situation now the guy on 121 is telling me u need to call backend team 01141814135 and 4136..tried whole day..no one is picking up the phone..whole day gone..in the evening we called up 121 again and this time they told it will be activated in four working hours..too good..not sure any one knows about whats the solution and how to get things reactivated..Now I asked for the escalation point..after trying hard she gave me a number i.e. 01141614777..I called up here and met w Mr. Jatin..(Mr. Cool)..looks like he knows something..he said gave me the service request number then only I would be of any help.I said let me call u back and guess what no one is picking that phone whole day too..Ha ha ha..Level of frustation u can imagine and now my broadband is also de-activated along w the outgoing..Huuuuuh..Finally I went to the airtel office and now they just told me disconnect all wires and reconnect it will start working..:-(..do u think its going to work..I will give it a try and let u know ;-)

Thanks,
PJ...:-(

Airtel sucks.... in speed as well as in customer services....

Originally Posted by Rajeshv2

Airtel sucks.... in speed as well as in customer services....

What part of india do u live in ?

I'm surprised to see that airtel also has such problems, I only thought bnsl has problem, because all people told me about good service from airtel & bad service from bsnl. Switch to bsnl, atleast they disconnects your connection immediately if you have any problem.