India Broadband Forum

saravanan.2407

Hi,
I have been using Airtel Broadband for almost one year. I am in an 384kbps unlimited plan
My landline number 044 45574081 (Chennai)

For four weeks i am facing this problem.
My link gets disconnected often during night time & in the evening times. In the daytime it is quite stable.

These are my dsl status when my link is stable.



Before my link flaps the SNR margin for downstream goes below 15 dB & for upstream it goes below 6dB.

In the night time i see a SNR margin of 7dB in the upstream.

Does these SNRs look good?

I have logged more than three complaints with the customer care. After they came & looked at the problem then frequent disconnects are not seen often. But after few days the frequent disconnected appeared again.

I dont know what they did in terms of rectifying the problem since i was not in home that time.

My last two complaint numbers are
8317558 --- (they changed the splitter and closed this complaint. But problem is still there)
8476992 --- Still open (for four days)

The frequent disconnects irritates me..Now the 'Airtel' irritates me..

saravanan.2407

Ooops

nnaga2000

During evenings and nights, I get frequent disconnection.. In fact I have 2MBPS unlimited plan and I have a high configuration PC but still I dont get more than 600 KBPS bandwidth. I have logged a several complaints with Airtel and when they come andcheck, they show the download is about 800KBPS (in their site only) and they say that's what I would get... Buy why the hell the advertise it as a 2MBPS plan??... after they leave, I once again see the disconnection problem and low bandwidth.. I am tired of complaining.. I am with Airtel for more than 2 years, but I face this problem for the past few months. I am now thinking of changing my IPS provider to a different vendor.

nnaga2000

I meant to say 1 MBPS unlimited and not 2. It was a typo in my earlier post.

saravanan.2407

Hey nnaga2000,
Where are you from ?
I am in Chennai and i am facing the problem.

viper_in_blood

my dear think 4 the plight of those who r disconnected every six hrs....only two times dissconnection n u r irritated with airtel.....airtel is the best provider n if it is disconnecting twice tht the least since its india n the condition of srevice providers wont improve till DOT looks into the matter .....
even bsnl a mtnl has dissconnection issues which r much more thn airtel.....now above airtel in INDIA its nothing.....

nnaga2000

Hi Saravanan.2407.

I am in Chennai too. This low bandwidth and frequent disconnection problem is with all the internet providers.. I hear that compared to others, people say that Airtel is much better... It's the best of the worst.. I guess we have no other better choice.. This is very frustrating..