India Broadband Forum

India Broadband · 07-18-06, 01:49 AM

I was using airtel broadband service and I was the worst connection I ever had. The connectivity speed was really pathetic, I had opted for 128kbps unlimited plan and I used to get an average speed of 80kpbs and Airtel Customer care use to say it’s excellent and if incase I need better speed then I should switch to 256 or 512kbps connection.

Secondly, their service was also really poor, they took 3months to resolve my problems due to which I was not able to make effective use of my connection, they also promised to wave off the rental till the problem is not resolved, but later refused to do so and asked me to pay, due to which I had to disconnect the connection.

Even their installation team was useless and they didn’t had any knowledge about their product, my bathroom tiles were broken by the team and no body ever bothered to take care of this.

sivaji · 10-29-07, 10:47 PM

yes the persons who came for installation doesnt know anything ..

agent · 11-07-07, 07:32 PM

Yes its the customer's duty to tell them that where to drill holes and also you must go for loose connection if possible.
Airtel people were about to drill a hole in my bedroom and then I wasked them to take the wire through window.

suvi · 11-10-07, 12:58 AM

Before doing any physical changes on the building the service technicians should explain the procedure and get a written permission from the owner for the said undertaking.

07-18-06, 01:49 AM	#1
India Broadband Gold Member Join Date: Jul 2006 Location: Chandigarh, India Posts: 525 Rep Power: 4	Poor Service of Airtel Broadband I was using airtel broadband service and I was the worst connection I ever had. The connectivity speed was really pathetic, I had opted for 128kbps unlimited plan and I used to get an average speed of 80kpbs and Airtel Customer care use to say it’s excellent and if incase I need better speed then I should switch to 256 or 512kbps connection. Secondly, their service was also really poor, they took 3months to resolve my problems due to which I was not able to make effective use of my connection, they also promised to wave off the rental till the problem is not resolved, but later refused to do so and asked me to pay, due to which I had to disconnect the connection. Even their installation team was useless and they didn’t had any knowledge about their product, my bathroom tiles were broken by the team and no body ever bothered to take care of this.

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Review on Airtel Broadband	India Broadband	Airtel Broadband	0	07-18-06 01:39 AM
Airtel Broadband @ 128kbps	India Broadband	Airtel Broadband	0	07-18-06 01:27 AM
Russian Broadband Market to Reach $360 Million by 2006	Admin	PR Releases Database	0	06-26-06 04:08 AM
Airtel launches NetXpert facility for their broadband users	India Broadband Internet	Airtel Broadband	0	04-02-06 05:34 PM
Sucky Airtel Broadband	India Broadband Internet	Airtel Broadband	0	04-01-06 07:50 PM

10-29-07, 10:47 PM	#2
sivaji Junior Member Join Date: Oct 2007 Posts: 34 Rep Power: 3	yes the persons who came for installation doesnt know anything ..

11-07-07, 07:32 PM	#3
agent Bronze Member Join Date: Nov 2007 Posts: 105 Rep Power: 3	Yes its the customer's duty to tell them that where to drill holes and also you must go for loose connection if possible. Airtel people were about to drill a hole in my bedroom and then I wasked them to take the wire through window.

11-10-07, 12:58 AM	#4
suvi Bronze Member Join Date: Nov 2007 Posts: 125 Rep Power: 3	Before doing any physical changes on the building the service technicians should explain the procedure and get a written permission from the owner for the said undertaking.

India Broadband Forum

Poor Service of Airtel Broadband

Poor Service of Airtel Broadband

Similar Threads