India Broadband Forum

kanika.leewayhertz · 08-06-08, 05:48 PM

Airtel cheating everyone!!

I have been using Airtel from more than 5 years now.

My company(LeewayHertz Corporation) was using Airtel Broadband Services with the unlimited plan, we used this from last 3 years and the average bill was 2200/- per month this is when we received a call from Airtel for change of plan telling fake benefits and promising about no extra charges, no extra bills amount and not communicating the entire plan properly, after which our Airtel bill came Rs.30000/- in a month, we were shocked. However we changed the plan back immediately after receiving the bill... and after registering numerous complaints with Airtel (complaint no: Reference no : 6306642 and 6954480), After so many calls, very lenthy discussions we finally received a call from Mr. Hans (airtel) Ph: 45532760/ asking us to pay Rs.7500/- against our charges of Rs.30000/- as all settlement of previous bills, we agreed to pay the same (Airtel Payment done Rs. 7500/- SBI cheque no : 587985 , collected by Mr. Ravi ) and Mr. Hans promised us to give us the waiver letter as per our discussion after the clearance of the cheque.

It has crossed more than a month now and we still have not received the letter instead they have disconnected the connection and when asked they are now asking us to pay Rs.5000/- more.Why do we pay more?

Admin · 08-09-08, 07:47 AM

I had a similar issue with Airtel mobile last year...

I had a post paid airtel mobile phone connection and whenever I used to go out of station or needed internet access on the go I would just call them up and get the mobile office thing activated as it used to cost a certain amount for each day and I was able to discontinue it with a call and things were going ok for some time and one fine day I called them to activate it as I was going to leave NewDelhi for a couple of days and the customer care guy said it was already activated since last 3 months and I have also been paying the money to them without realising that who ever took my call when I called for deactivating the service 3 months ago never did that.

It was just a matter of few hundred rupees but I was right so I asked them to sort out my previous bills which they refused to do so I asked them to disconnect my mobile phone as well coz there were a lot of other mobile service providers and they would be happy to provide me with a connection and the manager at airtel said my phone will be disconnected by the next day.. nothing happened my phone was still working even after 3 days so I called again and d was again promised that the connection will be shut the next day ... I got a call the next day saying that my bills will be sorted and I can avail their corporate mobile office offer which I think was Rs99 I am not too sure how much it was coz its been a long time now so I thought well its a good offer and a saving of about Rs400-500 per month and my bills are gonna get sorted as well which means I will get back my Rs2000 something which I have been paying them for nothing.. so I agreed to continue with them and the next months bill... Rs99 for the gprs as promised and no credit for the incorrect billing from the previous months so I called them again

This time I did some maa ki behen ki over the phone and was again promised that my bill will be sorted the next month..

Next month I got a bill with Rs500 something for gprs as opposed to Rs99 for my gprs service and no action for the previous mistakes so I decided to give up on them and used my phone as much as I could including a lot of international calls... Total bill for the next month Rs22000 something as opposed to the normal 6-7 grands

and I asked them to **** off for ever.. I refused to pay my bills and I have recieved a few notices but I never recieved any from the post guy or the curior guy and kept sending them back as premises locked.. Rs10 per letter to the post guy

. After a few weeks I got a threatening call on my home phone and the guy kind of told me that pay up or get beaten up ... I asked him to come to my place and I will pay up the money and no one ever showed up.

I never paid airtel and they have given up as well.

Happy ending. FO airtel mobile.

I have again taken up a post paid connection from airtel and I will screw them for another 20 grands once they increase my credit limit

The only way to deal with these corrupt companies is to show them this :

08-20-08, 05:52 PM

I am aslo cheated by Airtel.

Story starts in May of 2007 when i tried to get ABC. I went to Airtel office and from there one person came to my home who fill a form and take 500 rupees and one later refund the amount and said to there is no connection (port) available for me to get connection, but the next day he come me and said that sir you can get connection and take 500 rupees and gave me the slip once again and then never come back and when asked about connection said that as soon as it would be available i will call you and when asked about refunding money he told me that it would come from company as money has been deposit and it will take about two to three months, but it never happen so and as i wanted to connection i contacted office again and again but not the same person as his mobile number was not working now and finally i had told that your slip was a stolen slip and there is an FIR record on these a slip containint about 30 slips and so there is no hope for recovery of your money and when asked about connection that we would send person to check availabilty but no one come to me.

More recently, i had notice a banner in an PCO shop that contact for boradband connection and on enquiry they said that they provide Airtel and on requesting about my address they said that it can be done and my number was forwarded to an airtel and at the same night one person from airtel come to me asked and said connection is available please pay 800 rupees to order this and while he enquired about connection he was not sure about connnection so i refuse to pay and tell my previous experience and at the same time a phone from his boss come to him and i asked him to talk with him and tell him the story then he said that sir it is okay we will gave connection you first and then you have to pay it was the just yesterday. I am lookig forward to what is happening but at present no progress (Aug 20, 2008 5:00 pm)

smoothvibes · 08-21-08, 07:15 AM

Bravo admin...

i always pay my phone bill on time

girishkg · 11-25-08, 02:56 PM

Hi,
I very recently experienced very badly from Airtel. They had introduced a Prepaid Plan of 200 RC and the Talk time 190 for 200RC. They had sent the SMS to all the Prepaid users in Karnataka. We were using that offer. After some days they taken back that Plan completely without intimating to any one. I get recharged for RC200 even dealer sujested the offer, But received only 175 RS. Dealer said "Airtel will give full amount of 190 RS if a complaint has been logged. Thinking that I contacted Customer Care regarding, but they said they gonna send SMS very soon regarding the Plan Change. These are all Fraud really.. for surprise, the Customer Care Personal refused to take a complaint on this.Assume..from single RC, they will be getting RS 20/- freely..Howmany prepaid users are there.. If only 50% of them recharged for RC200...How much money flows into Airtel Bag freely... If you call Customer care, You'll hear a Big Bull Story but you'll never get a resolution like in BSNL. Im really Upset because of the service from Airtel. Now a days Airtel Network is the worst than Spice. dear users...If you have received an SMS introducing any offer, please think 10 times before getting RC... Because its your money. Don't give single rupee freely.Give it to any beggar.. Don't be cheated.

prabakara · 11-26-08, 03:56 PM

airtel broadband constantly disconnects and i never get the speed i am supposed to get. and their billing practices are atrocious at best. since two
years i have been trying to get them to email my monthly bill to my email address. but as of now they have not been able to do that. every month i have to call them a million times and then they send the bill and promise that the problem will be resolved by the next bill cycle. no such luck. indian broadband scene is pathetic at best because of these jokers.

subhadeepgayen · 11-26-08, 04:17 PM

hmm

makin 15 posts

StarK · 11-26-08, 07:25 PM

i hope i dnt get into such trouble with them finally found a decent internet soln for me...

i dnt use their landline to make much calls so i think i'll be fine

.

viper_in_blood · 11-27-08, 03:45 PM

Quote:

Originally Posted by Admin

I had a similar issue with Airtel mobile last year...

I had a post paid airtel mobile phone connection and whenever I used to go out of station or needed internet access on the go I would just call them up and get the mobile office thing activated as it used to cost a certain amount for each day and I was able to discontinue it with a call and things were going ok for some time and one fine day I called them to activate it as I was going to leave NewDelhi for a couple of days and the customer care guy said it was already activated since last 3 months and I have also been paying the money to them without realising that who ever took my call when I called for deactivating the service 3 months ago never did that.

It was just a matter of few hundred rupees but I was right so I asked them to sort out my previous bills which they refused to do so I asked them to disconnect my mobile phone as well coz there were a lot of other mobile service providers and they would be happy to provide me with a connection and the manager at airtel said my phone will be disconnected by the next day.. nothing happened my phone was still working even after 3 days so I called again and d was again promised that the connection will be shut the next day ... I got a call the next day saying that my bills will be sorted and I can avail their corporate mobile office offer which I think was Rs99 I am not too sure how much it was coz its been a long time now so I thought well its a good offer and a saving of about Rs400-500 per month and my bills are gonna get sorted as well which means I will get back my Rs2000 something which I have been paying them for nothing.. so I agreed to continue with them and the next months bill... Rs99 for the gprs as promised and no credit for the incorrect billing from the previous months so I called them again

This time I did some maa ki behen ki over the phone and was again promised that my bill will be sorted the next month..

Next month I got a bill with Rs500 something for gprs as opposed to Rs99 for my gprs service and no action for the previous mistakes so I decided to give up on them and used my phone as much as I could including a lot of international calls... Total bill for the next month Rs22000 something as opposed to the normal 6-7 grands

and I asked them to **** off for ever.. I refused to pay my bills and I have recieved a few notices but I never recieved any from the post guy or the curior guy and kept sending them back as premises locked.. Rs10 per letter to the post guy

. After a few weeks I got a threatening call on my home phone and the guy kind of told me that pay up or get beaten up ... I asked him to come to my place and I will pay up the money and no one ever showed up.

I never paid airtel and they have given up as well.

Happy ending. FO airtel mobile.

I have again taken up a post paid connection from airtel and I will screw them for another 20 grands once they increase my credit limit

The only way to deal with these corrupt companies is to show them this : :single ****:

i like the way u FO the airtel guys......nice....basically if a company cheats u do the same to the company....an eye for an eye.......cool....

08-06-08, 05:48 PM	#1
kanika.leewayhertz Junior Member Join Date: Aug 2008 Age: 23 Posts: 1 Rep Power: 0	Airtel Worst Service and Cheating Everyone! Airtel cheating everyone!! I have been using Airtel from more than 5 years now. My company(LeewayHertz Corporation) was using Airtel Broadband Services with the unlimited plan, we used this from last 3 years and the average bill was 2200/- per month this is when we received a call from Airtel for change of plan telling fake benefits and promising about no extra charges, no extra bills amount and not communicating the entire plan properly, after which our Airtel bill came Rs.30000/- in a month, we were shocked. However we changed the plan back immediately after receiving the bill... and after registering numerous complaints with Airtel (complaint no: Reference no : 6306642 and 6954480), After so many calls, very lenthy discussions we finally received a call from Mr. Hans (airtel) Ph: 45532760/ asking us to pay Rs.7500/- against our charges of Rs.30000/- as all settlement of previous bills, we agreed to pay the same (Airtel Payment done Rs. 7500/- SBI cheque no : 587985 , collected by Mr. Ravi ) and Mr. Hans promised us to give us the waiver letter as per our discussion after the clearance of the cheque. It has crossed more than a month now and we still have not received the letter instead they have disconnected the connection and when asked they are now asking us to pay Rs.5000/- more.Why do we pay more?

11-25-08, 02:56 PM	#5
girishkg Junior Member Join Date: Nov 2008 Age: 29 Posts: 1 Rep Power: 0	Airtel is Cheating Customers Hi, I very recently experienced very badly from Airtel. They had introduced a Prepaid Plan of 200 RC and the Talk time 190 for 200RC. They had sent the SMS to all the Prepaid users in Karnataka. We were using that offer. After some days they taken back that Plan completely without intimating to any one. I get recharged for RC200 even dealer sujested the offer, But received only 175 RS. Dealer said "Airtel will give full amount of 190 RS if a complaint has been logged. Thinking that I contacted Customer Care regarding, but they said they gonna send SMS very soon regarding the Plan Change. These are all Fraud really.. for surprise, the Customer Care Personal refused to take a complaint on this.Assume..from single RC, they will be getting RS 20/- freely..Howmany prepaid users are there.. If only 50% of them recharged for RC200...How much money flows into Airtel Bag freely... If you call Customer care, You'll hear a Big Bull Story but you'll never get a resolution like in BSNL. Im really Upset because of the service from Airtel. Now a days Airtel Network is the worst than Spice. dear users...If you have received an SMS introducing any offer, please think 10 times before getting RC... Because its your money. Don't give single rupee freely.Give it to any beggar.. Don't be cheated.

11-26-08, 03:56 PM	#6
prabakara Junior Member Join Date: Nov 2008 Posts: 1 Rep Power: 0	airtel broadband - pathetic service and billing problems airtel broadband constantly disconnects and i never get the speed i am supposed to get. and their billing practices are atrocious at best. since two years i have been trying to get them to email my monthly bill to my email address. but as of now they have not been able to do that. every month i have to call them a million times and then they send the bill and promise that the problem will be resolved by the next bill cycle. no such luck. indian broadband scene is pathetic at best because of these jokers.

11-26-08, 04:17 PM	#7
subhadeepgayen Junior Member Join Date: Nov 2008 Age: 29 Posts: 11 Rep Power: 1	hmm makin 15 posts Last edited by subhadeepgayen; 11-26-08 at 04:17 PM. Reason: Automerged Doublepost

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08-09-08, 07:47 AM	#2
Admin Join Date: Jan 2006 Location: New Delhi Age: 32 Posts: 4,700 Rep Power: 12	I had a similar issue with Airtel mobile last year... I had a post paid airtel mobile phone connection and whenever I used to go out of station or needed internet access on the go I would just call them up and get the mobile office thing activated as it used to cost a certain amount for each day and I was able to discontinue it with a call and things were going ok for some time and one fine day I called them to activate it as I was going to leave NewDelhi for a couple of days and the customer care guy said it was already activated since last 3 months and I have also been paying the money to them without realising that who ever took my call when I called for deactivating the service 3 months ago never did that. It was just a matter of few hundred rupees but I was right so I asked them to sort out my previous bills which they refused to do so I asked them to disconnect my mobile phone as well coz there were a lot of other mobile service providers and they would be happy to provide me with a connection and the manager at airtel said my phone will be disconnected by the next day.. nothing happened my phone was still working even after 3 days so I called again and d was again promised that the connection will be shut the next day ... I got a call the next day saying that my bills will be sorted and I can avail their corporate mobile office offer which I think was Rs99 I am not too sure how much it was coz its been a long time now so I thought well its a good offer and a saving of about Rs400-500 per month and my bills are gonna get sorted as well which means I will get back my Rs2000 something which I have been paying them for nothing.. so I agreed to continue with them and the next months bill... Rs99 for the gprs as promised and no credit for the incorrect billing from the previous months so I called them again This time I did some maa ki behen ki over the phone and was again promised that my bill will be sorted the next month.. Next month I got a bill with Rs500 something for gprs as opposed to Rs99 for my gprs service and no action for the previous mistakes so I decided to give up on them and used my phone as much as I could including a lot of international calls... Total bill for the next month Rs22000 something as opposed to the normal 6-7 grands and I asked them to **** off for ever.. I refused to pay my bills and I have recieved a few notices but I never recieved any from the post guy or the curior guy and kept sending them back as premises locked.. Rs10 per letter to the post guy . After a few weeks I got a threatening call on my home phone and the guy kind of told me that pay up or get beaten up ... I asked him to come to my place and I will pay up the money and no one ever showed up. I never paid airtel and they have given up as well. Happy ending. FO airtel mobile. I have again taken up a post paid connection from airtel and I will screw them for another 20 grands once they increase my credit limit The only way to deal with these corrupt companies is to show them this :

08-20-08, 05:52 PM	#3
mt_chandrajeet_hd Guest Posts: n/a	I am aslo cheated by Airtel. Story starts in May of 2007 when i tried to get ABC. I went to Airtel office and from there one person came to my home who fill a form and take 500 rupees and one later refund the amount and said to there is no connection (port) available for me to get connection, but the next day he come me and said that sir you can get connection and take 500 rupees and gave me the slip once again and then never come back and when asked about connection said that as soon as it would be available i will call you and when asked about refunding money he told me that it would come from company as money has been deposit and it will take about two to three months, but it never happen so and as i wanted to connection i contacted office again and again but not the same person as his mobile number was not working now and finally i had told that your slip was a stolen slip and there is an FIR record on these a slip containint about 30 slips and so there is no hope for recovery of your money and when asked about connection that we would send person to check availabilty but no one come to me. More recently, i had notice a banner in an PCO shop that contact for boradband connection and on enquiry they said that they provide Airtel and on requesting about my address they said that it can be done and my number was forwarded to an airtel and at the same night one person from airtel come to me asked and said connection is available please pay 800 rupees to order this and while he enquired about connection he was not sure about connnection so i refuse to pay and tell my previous experience and at the same time a phone from his boss come to him and i asked him to talk with him and tell him the story then he said that sir it is okay we will gave connection you first and then you have to pay it was the just yesterday. I am lookig forward to what is happening but at present no progress (Aug 20, 2008 5:00 pm)

08-21-08, 07:15 AM	#4
smoothvibes Aditya Join Date: Jul 2008 Location: New Delhi/ London Posts: 4,914 Rep Power: 11	Bravo admin... i always pay my phone bill on time

11-26-08, 07:25 PM	#8
StarK Platinum Member Join Date: Mar 2008 Location: Nayi Dilli Posts: 1,392 Rep Power: 4	i hope i dnt get into such trouble with them finally found a decent internet soln for me... i dnt use their landline to make much calls so i think i'll be fine .

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