Results 1 to 6 of 6

Airtel DTH - Sub standard service-:hang:

  1. #1
    Junior Member
    Join Date
    Apr 2009
    Posts
    2

    Default Airtel DTH - Sub standard service-:hang:

    Hi All,

    I would like to share my experience with the poor after sale service of this big company.

    I have subscribed for Airtel DTH from Jan'2009 which includes a six months free offer. Everything was fine till 13.04.09.Then the telecast stopped and I am getting a msg on my screen that your card is not valid. I called up their customer care and get assurance that engineer from Airtel will visit my home within 24 hrs. However nobody came and I am trying to get the proper answer even after 48 hrs.

    Its very surprising that a renowned company like Airtel can have such poor infrastructure and after sale service.

    I am totaly frustrated with Airtel DTH.

    Regards,

    Sanjay

    //Moderator note: You have not activated your account. Please click on the link in the mail you received from the forum admin in your mailbox. Failure to do so will cause all your posts go into moderation. - just4kix

  2. #2
    Guardian Angel just4kix's Avatar
    Join Date
    Dec 2007
    Posts
    11,632

    Default

    Where are you located? Usually, people have reported good things about Airtel. But I have heard of bad experiences also.

    I am sure that these are teething problems and you should get your problems sorted out soon. Not saying that I am an Airtel supporter but do post your feedback soon.
    Last edited by just4kix; 25th April 2009 at 08:48 AM. Reason: Automerged Doublepost
    *** Never argue with an idiot. ***

    All my useful articles and Guides | My DVDs | My Blu-Rays | My Blogs
    -------------------------------------------------------------------------------------------

  3. #3
    Junior Member
    Join Date
    Apr 2009
    Posts
    1

    Default

    //[*** SMS language content deleted ***]
    Sincere request: Please post in a readable language such as English. Fun threads may be (?) excused.

    Please go through forum rules and policies:

    Forum Etiquette
    Please avoid SMS format!!

    Thank you.
    Last edited by just4kix; 25th April 2009 at 08:51 AM.

  4. #4
    Unregistered
    Guest

    Default Taken for a ride

    I have given request for re installation of Airtel digital TV at my new address in Bangalore.
    Each time I give a complaint a new complaint no is generated.
    Customer Code: 3000183956
    Complaint Codes: 1144724,1155758
    Moreover after every call I am given a new appointment date & time

    . For the last three days( 2nd October to 4th October) I have been given at least 10 different time slots.
    Neither is my request processed nor am i getting contact details of any authorized Airtel Service Engineer.

    This is simply harassment by Airtel.

    ( Pl note that all payments regarding this connection IN ADVANCE has been made to AIRTEL).

  5. #5
    Junior Member
    Join Date
    Jan 2009
    Posts
    1

    Default

    Try to contact Nodal Officer of your region.
    details of Nodal Officer given in web site of airtel digital TV. u can ask that from customer care also, they are bound to give you, insist on that.
    lodge conplain with Nodal Officer, it works.

  6. #6
    Unregistered
    Guest

    Thumbs down Most Bad CustomerCare and Service in Indian DTH service providers: Airtel DTH

    Bought a south top up plan with airtel,after 2 months of working...it stopped and says that the card is not authorized even after a pay back...when u call the great customer care ...one out of 100 calls to the center gets through their...great IVR....if you are lucky or the combination of the key press is timely..you might get into ....then comes our great customer service personnals...saying sorry all the time and never tires of the sayinng..(Airtel pays incentives on number of sorry they say)...then they raise a ticket and says the problem wil be solved in 3 days ...and you have to wait...even if you call up the second day of frustration they say "sir the third day has not occured and once you reach the 3 rd day 5:00 pm you will be lucky ...the waiting continues...the fateful day arrives and the 5:00 pm goes by...ur DTH wil still say ...u are not authorized and my money in their account says ... u are authorized...the waiting still continues..."My fatefull 3 rd day 5:00 pm has not arrived"....

Similar Threads

  1. Google Nexux 4 with LolliPop version issue of hang up
    By journalistabid in forum Mobile phones
    Replies: 2
    Last Post: 18th January 2015, 10:28 AM
  2. Mts mblaze standard on mac os x 10.6.7
    By roh123 in forum MTS MBlaze
    Replies: 0
    Last Post: 22nd June 2011, 07:16 PM
  3. System hang????????
    By Raju in forum BSNL broadband
    Replies: 3
    Last Post: 19th November 2009, 04:14 PM
  4. Internet hang-beetel 110bx1
    By angadmadan in forum Airtel Broadband
    Replies: 3
    Last Post: 26th May 2009, 11:44 AM
  5. Mathew Hayden hang his boots
    By itsmemad in forum Sports forum
    Replies: 8
    Last Post: 14th January 2009, 03:48 PM