Thread: Do not buy airtel DTH through online, you will never get.

I subscribed the airtel DTH HD ONLINE and paid through credit card, expected airtel is a very disciplined organization, in spite of various posts on this site for bad customer service from airtel, I don't know why i had a faith earlier on them because of their mobile service. after day2 , i received a call from the sales person to update my personal details,than I received the customer ID through sms, not even by email. Thats it, after that no response, i was calling them for status of my purchase, the customer service personal used to ask me to contact sales, and sales guy is asking me to contact customer service. Its back and forth. No response from either of the sales and customer service,fed up and lost faith, I asked to cancel the purchase because I bought it online, i thought it can be cancelled through customer service, than the customer service person told me to approach local distributer to cancel the purchase, thats the fun part, I asked to which distributer I have to approach, he said any distributer in your my city. I dont know, i bought it online, I thought everything will be taken care by the airtel and its service personal. I wasted my time in contacting them on phones, now fed up. This is big and bad service. I wanted to know how to make the CEO airtel dth legally bind to the service they are offering through online and after taking money from credit card, than not providing the service. Is it any way I can proceed legally and get them to work or face criminal charges for money robbing through online.

India isn't mature enough for online transaction ,specially with some uneducated monkey in a business suit sitting at the other end,so you should have thought enough before taking the plunge.

and don't even think of legal actions,not atleast what you are thinking of,you will end up loosing a chunk of your hard earned money to some leech, aka lawyer.this is not USA where the person who extracted the stone for making the road gets sued because of some road accident.

and have some patience,our cow dung fed indian friends at airtel work a bit slower than you would have expected,give them a break.you will have your connection some day.

There are increasing number of online transactions and online transaction should ensure protection. In case amount has been charged to your credit card check in favor of whom is it and if the transaction has been successful contact the billing department and make them co-ordinate with the sales department and arrange for a despatch.

I tried going around the city and got hold of the distributer and he agreed to help me.. of course, regular Indian way of getting things done. My only suggestion don't jump immediately onto the online transaction, better meet the local distributer and purchase you new connection. At least they can up to date status of the connection.

Airtel dth & airtel mobile are two diff companies - airtel mobile used to be good ( not now though)

airtel dth is a rotten company from day one - so dont buy