- 12th May 2013 #1
- Join Date
- May 2013
Paid for annual package but service provide for only 6 Months by AIRTEL DTH.
I have requested for Annual/Yearly package against my Airtel DTH ID No.3010920341(Package order no.46720553) and paid Rs.3030/-for 1 year under Package-South ECONOMY Sports to the dealer at serilingampally, Hyderabad. The confirmation of the said yearly plan was given by the customer service during my call to the executive 0n 16/10/2012. However, to my surprise a message was send to my TV saying that the said service shall be provided up to 13/5/2013.
In view of the aforesaid please clarify why after paying full amount on 1 year subscription for the ibid package, the service have been likely to be discontinued after 13.5.2013. My personal call to the executive doesn't yielded any result. I am in dilemma how to register my complaint and to bring to kind notice of the higher concerned authority. Hence I intended to register my complaint through this forum, and request you to do needful ,so that my problem could be resolved.
Huda trade centre
- 12th May 2013 #2
I would suggest writing them an e-mail with all the details as you have listed above and also post on their Facebook page if they have one. We do get reps from some companies once in a while here but I havent seen Airtel guys around here for some time so it is very unlikely that some one would pick your complaint up from here. Your problem looks very straight farward and you just need to ring the right bells I believe.
Write them an e-mail and also give them another call and ask to speak to a supervisor. If nothing works tell them you will change your service provider which is what I would really do if this happened with me.
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