India Broadband Forum

Preeti_20 · 09-21-09, 04:29 AM

Airtel customer care is really awful, like mentioned in my other post that money is being deducted (30 paise charge comes up at least 8 times in a day), when i called the airtel customer service people all the women on the other end could say is its nothing, and she was just not ready to look into the matter. I mean I have a problem money is being deducted from my account without me making a call or sending an SMS, and all she could say was there is nothing wrong.

When a customer has a problem with their account they call up customer service and expect the customer care to help them out and resolve the problem, in which case it did not happen, and its not something you would expect from a company like Airtel!

Ok its not a major amount of money, but when its been happening for 4 days and 8 times in a day, it means it will just carry on everyday until my balance finishes, when I have not even used it! Its ridiculous!

I just dont know what to do now! I was thinking to actually call them up again and talking to their on duty supervisor or manager! Then will put an update on here!

09-29-09, 03:35 PM

Airtel brags and promises but delivers nothing... Got a msg to say Installation charges waived for payment of 5 months rental for Broadband. My friend Paid the money as they promised to install immediately. They put the line but nobody came for 3 days... Every time we ask, there is so story...

KateGyll · 11-10-09, 08:16 AM

The next step would be to document each time they have not come through on a promise. I like to think that many businesses are started to help make our live easier. Often times, however they lose focus of the customer, the same people that they are in the business of helping. If you take detailed and well documented notes, the paper trail will really pile up. They cannot ignore you then, right?

chinuku · 12-12-09, 06:07 PM

Probably some service is using gprs in ur phone. try disabling autostart for the applications which use internet.

Preeti_20 · 12-14-09, 02:07 PM

I have read a few posts from people stating that they think Tata Sky customer service is rubbish!!!!!!!!! I was quite confused as so far Tata Sky has given quite good customer service, and it was surprising for me to read what some people had mentioned.

talktoanil · 12-17-09, 07:48 PM

this worked for me.

i called CC. and directly asked that person to transfer call to his PM or TL. I assured him that i am not going to complain about him but its some serious issue for which i am calling for 5th time. then that person transferred call to his TL. I explained him my problem of money being deducted for service which i have not subscribed. After half an hour i got 30 rs credited.

try this method.

just4kix · 12-17-09, 07:53 PM

I am surprised that Airtel is charging money to call their call center. I am on iDEA and call to the customer care number is toll free.

deepmohan · 12-17-09, 09:07 PM

I am Airtel customer and no money is being deducted for calling customer care, its totally toll free.

chinuku · 12-18-09, 01:06 AM

u will be charged if u call the customer care, while u r roaming.

Preeti_20 · 12-18-09, 09:29 AM

Quote:

Originally Posted by Preeti_20

I have read a few posts from people stating that they think Tata Sky customer service is rubbish!!!!!!!!! I was quite confused as so far Tata Sky has given quite good customer service, and it was surprising for me to read what some people had mentioned.

Ive just noticed I posted in the wrong section..........oooooooops

09-21-09, 04:29 AM	#1
Preeti_20 Platinum Member Join Date: Mar 2008 Location: In my Castle Posts: 3,670 Rep Power: 8	Airtel Customer Care Airtel customer care is really awful, like mentioned in my other post that money is being deducted (30 paise charge comes up at least 8 times in a day), when i called the airtel customer service people all the women on the other end could say is its nothing, and she was just not ready to look into the matter. I mean I have a problem money is being deducted from my account without me making a call or sending an SMS, and all she could say was there is nothing wrong. When a customer has a problem with their account they call up customer service and expect the customer care to help them out and resolve the problem, in which case it did not happen, and its not something you would expect from a company like Airtel! Ok its not a major amount of money, but when its been happening for 4 days and 8 times in a day, it means it will just carry on everyday until my balance finishes, when I have not even used it! Its ridiculous! I just dont know what to do now! I was thinking to actually call them up again and talking to their on duty supervisor or manager! Then will put an update on here!

09-29-09, 03:35 PM	#2
Unregistered Guest Posts: n/a	Airtel Service Airtel brags and promises but delivers nothing... Got a msg to say Installation charges waived for payment of 5 months rental for Broadband. My friend Paid the money as they promised to install immediately. They put the line but nobody came for 3 days... Every time we ask, there is so story...

12-17-09, 07:48 PM	#6
talktoanil Platinum Member Join Date: May 2008 Location: Dombivi Age: 25 Posts: 968 Rep Power: 2	this worked for me. i called CC. and directly asked that person to transfer call to his PM or TL. I assured him that i am not going to complain about him but its some serious issue for which i am calling for 5th time. then that person transferred call to his TL. I explained him my problem of money being deducted for service which i have not subscribed. After half an hour i got 30 rs credited. try this method. __________________ Free vbulletinhosting.co.cc :) Stay Tuned.

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11-10-09, 08:16 AM	#3
KateGyll Junior Member Join Date: Nov 2009 Posts: 5 Rep Power: 1	The next step would be to document each time they have not come through on a promise. I like to think that many businesses are started to help make our live easier. Often times, however they lose focus of the customer, the same people that they are in the business of helping. If you take detailed and well documented notes, the paper trail will really pile up. They cannot ignore you then, right?

12-12-09, 06:07 PM	#4
chinuku Junior Member Join Date: Jan 2008 Location: bangalore Posts: 26 Rep Power: 3	Probably some service is using gprs in ur phone. try disabling autostart for the applications which use internet.

12-14-09, 02:07 PM	#5
Preeti_20 Platinum Member Join Date: Mar 2008 Location: In my Castle Posts: 3,670 Rep Power: 8	I have read a few posts from people stating that they think Tata Sky customer service is rubbish!!!!!!!!! I was quite confused as so far Tata Sky has given quite good customer service, and it was surprising for me to read what some people had mentioned.

12-17-09, 07:53 PM	#7
just4kix Platinum Member Join Date: Dec 2007 Location: Pune Posts: 9,226 Blog Entries: 6 Rep Power: 21	I am surprised that Airtel is charging money to call their call center. I am on iDEA and call to the customer care number is toll free.

12-17-09, 09:07 PM	#8
deepmohan Its Time To Change ! Join Date: Jan 2009 Location: Chennai Posts: 1,395 Rep Power: 5	I am Airtel customer and no money is being deducted for calling customer care, its totally toll free.

12-18-09, 01:06 AM	#9
chinuku Junior Member Join Date: Jan 2008 Location: bangalore Posts: 26 Rep Power: 3	u will be charged if u call the customer care, while u r roaming.

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