India Broadband Forum
Airtel Customer Care
This is a discussion on Airtel Customer Care within the Airtel Mobile forums, part of the Mobile phone service providers category; Airtel customer care is really awful, like mentioned in my other post that money is being deducted (30 paise charge ...
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09-21-09, 05:29 AM
| #1 |
| Platinum Member  Join Date: Mar 2008 Location: In my Castle
Posts: 3,280
Rep Power: 7  |  Airtel Customer Care Airtel customer care is really awful, like mentioned in my other post that money is being deducted (30 paise charge comes up at least 8 times in a day), when i called the airtel customer service people all the women on the other end could say is its nothing, and she was just not ready to look into the matter. I mean I have a problem money is being deducted from my account without me making a call or sending an SMS, and all she could say was there is nothing wrong. When a customer has a problem with their account they call up customer service and expect the customer care to help them out and resolve the problem, in which case it did not happen, and its not something you would expect from a company like Airtel! Ok its not a major amount of money, but when its been happening for 4 days and 8 times in a day, it means it will just carry on everyday until my balance finishes, when I have not even used it! Its ridiculous! I just dont know what to do now! I was thinking to actually call them up again and talking to their on duty supervisor or manager! Then will put an update on here! |
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09-29-09, 04:35 PM
| #2 |
| Guest
Posts: n/a
|  Airtel Service Airtel brags and promises but delivers nothing... Got a msg to say Installation charges waived for payment of 5 months rental for Broadband. My friend Paid the money as they promised to install immediately. They put the line but nobody came for 3 days... Every time we ask, there is so story... |
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11-10-09, 09:16 AM
| #3 |
| Junior Member Join Date: Nov 2009
Posts: 5
Rep Power: 1 | The next step would be to document each time they have not come through on a promise. I like to think that many businesses are started to help make our live easier. Often times, however they lose focus of the customer, the same people that they are in the business of helping. If you take detailed and well documented notes, the paper trail will really pile up. They cannot ignore you then, right? |
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| airtel, care, customer |
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