Thread: Airtel Customer Care
- 21st September 2009 #1
Airtel Customer Care
Airtel customer care is really awful, like mentioned in my other post that money is being deducted (30 paise charge comes up at least 8 times in a day), when i called the airtel customer service people all the women on the other end could say is its nothing, and she was just not ready to look into the matter. I mean I have a problem money is being deducted from my account without me making a call or sending an SMS, and all she could say was there is nothing wrong.
When a customer has a problem with their account they call up customer service and expect the customer care to help them out and resolve the problem, in which case it did not happen, and its not something you would expect from a company like Airtel!
Ok its not a major amount of money, but when its been happening for 4 days and 8 times in a day, it means it will just carry on everyday until my balance finishes, when I have not even used it! Its ridiculous!
I just dont know what to do now! I was thinking to actually call them up again and talking to their on duty supervisor or manager! Then will put an update on here!
- 29th September 2009 #2UnregisteredGuest
Airtel brags and promises but delivers nothing... Got a msg to say Installation charges waived for payment of 5 months rental for Broadband. My friend Paid the money as they promised to install immediately. They put the line but nobody came for 3 days... Every time we ask, there is so story...
- 10th November 2009 #3
- Join Date
- Nov 2009
The next step would be to document each time they have not come through on a promise. I like to think that many businesses are started to help make our live easier. Often times, however they lose focus of the customer, the same people that they are in the business of helping. If you take detailed and well documented notes, the paper trail will really pile up. They cannot ignore you then, right?
- 12th December 2009 #4
- Join Date
- Jan 2008
Probably some service is using gprs in ur phone. try disabling autostart for the applications which use internet.
- 14th December 2009 #5
I have read a few posts from people stating that they think Tata Sky customer service is rubbish!!!!!!!!! I was quite confused as so far Tata Sky has given quite good customer service, and it was surprising for me to read what some people had mentioned.
- 17th December 2009 #6
this worked for me.
i called CC. and directly asked that person to transfer call to his PM or TL. I assured him that i am not going to complain about him but its some serious issue for which i am calling for 5th time. then that person transferred call to his TL. I explained him my problem of money being deducted for service which i have not subscribed. After half an hour i got 30 rs credited.
try this method.
- 17th December 2009 #7
I am surprised that Airtel is charging money to call their call center. I am on iDEA and call to the customer care number is toll free.
- 17th December 2009 #8
I am Airtel customer and no money is being deducted for calling customer care, its totally toll free.
- 18th December 2009 #9
- Join Date
- Jan 2008
u will be charged if u call the customer care, while u r roaming.
- 18th December 2009 #10
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