Thread: New Airtel Connection problems

I have been using Airtel since 2008.
I am in the North East India circle. I am staying in Nagaland.
Before i was using Airtel with number starting with 96121*****. Things were good.

Then my phone got stolen. I got a new phone,and a new Airtel sim.However this is the "new" sim with some free sms and 1 month validity. Its number starts from 89741*****

Here are the problems--

1) When Dialing from landline to this number, says its an invalid number . Later i noticed 0 has to be pefixed to be able to call this mobile number..

2) I cant send message longer than 1 pages. I can send only 1 page long sms.

3) I cant access Airtel Live. I tried using this SIM on other phones where Airtel Live works but still cannot connect. My phone Sony Ericcson W395 already has Airtel live, Airtel MMS and Mobile Office settings. I requested new settings to 56465 with "LIVE" but no reply.

Suspecting a defect. I bought another Airtel Sim. This too started with 89741*****. And this too has the same problem
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On a side note, when i used my 1st new Airtel Sim, i never used to get service message after a call or sms.After i put my new 2nd Airtel Sim,and puttin back my 1st Airtel Sim, i started getting sevice messages. Its so irritating!! Everytime i send message ,my sms tone rings out (its a long sms tone so that adds to frustration)


When i dial 121 i dont get option to speak to customer representative. Just 4 options regardng tunes and offers.
Please help me out
Thanks in advance..

-Regarding sending messages more than one page, have you tried changing message settings, as with some phones you need to change message settings to send more than one page at a time.

-Try contacting Airtel customer service regarding Airtel Live, maybe they can assist in activating your Airtel Live.

-I think all Airtel users get Airtel service messages when calls are made and messages are sent. Im not sure is this can be deactivated, but again you can contact Airtel customer service and ask if this is possible.