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Hello tunes problem

  1. #1
    Junior Member
    Join Date
    Oct 2012
    Posts
    8

    Angry Hello tunes problem

    Hello,

    Please help me. I subscribed for Hellotunes for one month and it deducted Rs 45. Then I wanted to change it to one year for Rs 200 (offer) and so I called 121. Customer care rep said that he would change it but actually he stopped my hello tunes completely and my Rs 45 went to waste.

    Anyway then I went to hello tunes website and chose Rs 215 1 yr pack. It subscribed but the tune i got is airtel tune. I don't know how to change it. I want to choose a very specific tune from their website. Customer service has blocked my number so I cant talk to rep. Do you have any suggestions?

    Thanks!

  2. #2
    Admin's Avatar
    Join Date
    Jan 2006
    Posts
    8,500

    Default

    Try posting on their Facebook page : http://www.facebook.com/airtelpresence

  3. #3
    Junior Member
    Join Date
    Oct 2012
    Posts
    8

    Default

    Thanks Adminji. I changed the tune successfully. It charged me only Rs 15. Thank God!

    Thanks!

  4. #4
    Admin's Avatar
    Join Date
    Jan 2006
    Posts
    8,500

    Default

    Good to know your issue is resolved. How did you manage to do it? posted on their facebook page or what?

  5. #5
    Junior Member
    Join Date
    Oct 2012
    Posts
    8

    Default

    No, I just went to their website for Hellotunes and chose the song code. It charged me an additional Rs 15 though, but at least not Rs 45 which was mentioned in the text message. Airtel Mobile customer service is horrible.

    Thanks!

  6. #6
    Junior Member
    Join Date
    Feb 2013
    Posts
    4

    Default hello tune

    call customer and tell about your problem

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