India Broadband Forum

gsmsikar · 03-02-09, 10:17 AM

i have been cheated by BIGTV .

i subscribed to bigtv nearly 6 months back in one of my room , it was running Ok , i like the service and package .

then in january 2009 i took another connection in my another room at the same address according to the Multiple Tv scheme . i filled the option of multiple tv in the form and the bigtv GUY who came to my address for installation just changed the LNB to dual LNB without installing a new DISH .

now after one and half months i am unable to receive any channels , then i asked the customer care about my subscription scheme and he told me that it is not in the multiple tv scheme . and i have to pay full monthly charges on both units ...

now what should i do ?

just4kix · 03-02-09, 10:40 AM

Similar thing happened with my twin DishTV connections. Since the second connection was activated a little later (15 days later), the initial record was of two separate connections. At the time of renewal, I discovered that they have not set my connections as multi-tv. I made a complaint and it was rectified immeddiately.

You need to make a complaint and insist on multi-tv connection citing that customer name is same, address is same, etc. They will have to relent. Else threaten them with consumer court action.

Important: Keep record of all conversations. Insist on a complaint number and name of the person that you talk to. Send written notices via UPC.

gsmsikar · 03-02-09, 10:07 PM

but there is no option of knowing my account details , how much it is being paid everyday , according to which plan... like it is very clear in tatasky

any solution ?

03-02-09, 10:13 PM

as said by J4K go and tell me clearly that you have opted for multi-tv but they have given a separate connection and give a written complaint regarding it and do not forget to take the acknowledgment from them ( if you have the photo copy of your filled form while opting for mult-tv its very good) then ask when will it be rectified if they still dont seem to co-operate then give them invitation to meet in consumer court ... i my self am a distributor for Sun DTH (newly started) so i know the inner facts...

03-02-09, 10:17 AM	#1
gsmsikar Junior Member Join Date: Oct 2007 Posts: 3 Rep Power: 0	i have been cheated by BIGTV i have been cheated by BIGTV . i subscribed to bigtv nearly 6 months back in one of my room , it was running Ok , i like the service and package . then in january 2009 i took another connection in my another room at the same address according to the Multiple Tv scheme . i filled the option of multiple tv in the form and the bigtv GUY who came to my address for installation just changed the LNB to dual LNB without installing a new DISH . now after one and half months i am unable to receive any channels , then i asked the customer care about my subscription scheme and he told me that it is not in the multiple tv scheme . and i have to pay full monthly charges on both units ... now what should i do ?

03-02-09, 10:40 AM	#2
just4kix Platinum Member Join Date: Dec 2007 Location: Pune Posts: 8,899 Blog Entries: 6 Rep Power: 19	Similar thing happened with my twin DishTV connections. Since the second connection was activated a little later (15 days later), the initial record was of two separate connections. At the time of renewal, I discovered that they have not set my connections as multi-tv. I made a complaint and it was rectified immeddiately. You need to make a complaint and insist on multi-tv connection citing that customer name is same, address is same, etc. They will have to relent. Else threaten them with consumer court action. Important: Keep record of all conversations. Insist on a complaint number and name of the person that you talk to. Send written notices via UPC. __________________ * Never argue with an idiot * To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. \| To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. \| To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. ------------------------------------------------------------------------------------------- Last edited by just4kix; 03-02-09 at 10:41 AM. Reason: Automerged Doublepost

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03-02-09, 10:07 PM	#3
gsmsikar Junior Member Join Date: Oct 2007 Posts: 3 Rep Power: 0	but there is no option of knowing my account details , how much it is being paid everyday , according to which plan... like it is very clear in tatasky any solution ?

03-02-09, 10:13 PM	#4
kirankumargb Guest Posts: n/a	as said by J4K go and tell me clearly that you have opted for multi-tv but they have given a separate connection and give a written complaint regarding it and do not forget to take the acknowledgment from them ( if you have the photo copy of your filled form while opting for mult-tv its very good) then ask when will it be rectified if they still dont seem to co-operate then give them invitation to meet in consumer court ... i my self am a distributor for Sun DTH (newly started) so i know the inner facts...

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i have been cheated by BIGTV

i have been cheated by BIGTV

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