India Broadband Forum
Big TV's 'Express' service to address customer queries
This is a discussion on Big TV's 'Express' service to address customer queries within the Big TV forums, part of the Direct to home, Satellite, Cable and iptv category; In a bid to offer uninterrupted viewing of IPL matches and elections, Big TV has announced the launch of the ...
| |||||||
| Big TV Reliance big tv dth forum for troubleshooting, plans and pricing related discussions. |
 |
| LinkBack | Thread Tools | Display Modes |
04-30-09, 02:47 AM
| #1 |
| Bronze Member Join Date: Feb 2007 Location: Cochin
Posts: 243
Rep Power: 3  |  Big TV's 'Express' service to address customer queries In a bid to offer uninterrupted viewing of IPL matches and elections, Big TV has announced the launch of the company's Premium Express service to tackle their customers' queries within two hours. "With a focus on IPL and elections leading to an increased TV viewership till midnight, we have put in place a customer service team and process framework. We will expedite our installation turnaround timelines at a marginal premium of Rs 250. We guarantee addressing all customer complaints within two hours of its registration with us," avers Big TV CEO Sanjay Behl. Big TV's after sales service has been launched across 500 cities and towns. The company has hired a team of 15000 technical experts and installation professionals as part of their after sales service infrastructure. Big TV has decentralised its customer relationship management resources to improve and enhance market response time, the company said. |
|  |
|
05-01-09, 08:37 PM
| #2 |
| Bronze Member Join Date: Sep 2008 Location: Cochin/Bangalore Age: 26
Posts: 164
Rep Power: 2 | Is Rs.250 a one-time fee ? |
|
| |
|
05-12-09, 08:23 PM
| #3 |
| Platinum Member  Join Date: Mar 2008 Location: In my Castle
Posts: 3,280
Rep Power: 7 | does this mean that Big TV actually has major like problems with their service? |
|
| |
|
| Tags |
| address, big, customer, express, service |
| Thread Tools | |
| Display Modes | |
Linear Mode
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Best DTH for LCD TV's | kaushik2512 | Direct to home, Satellite, Cable and iptv | 14 | 10-16-09 10:11 PM |
| Tata Sky Customer Service | Preeti_20 | Tata sky | 12 | 01-27-09 10:42 AM |
| Big TV has the worst customer service | rchowdhri | Big TV | 14 | 09-12-08 08:08 PM |
| Airtel Customer Service | mechanix | Airtel Broadband | 0 | 11-10-07 03:45 PM |
| Pathetic Customer Service | nasir.shaikh | Reliance Broadband | 0 | 07-02-07 05:35 PM |
All times are GMT +5.5. The time now is 02:40 AM.
