India Broadband Forum

swamisant · 09-21-09, 12:48 PM

Please do not opt for any long duration packs as the money is deducted at the time of activation and you can not change pack till the duration is over. For monthly packs money is deducted on daily basis hence they are better. I opted for starter 3 for one year last month & since Big TV came up with better plans I wanted to upgrade to Gold/Platinum pack for one year. The CC told me that if I want to do so I will lose my money which I paid earlier and will have to pay full amount for the new plan.
When I activated the starter 3 for one year plan CC told me that money will deducted on daily basis hence I opted for that. Now CC is saying that its their bullsh*t policy. When I asked CC to mail the policy, she said its another policy that they can not mail the policy and its available on icare. But I had checked icare just before calling & I told that there no such information about one time deduction on icare she said she will find out & call me back. Her name was Zebi Khan, who is supposed to be a Team Leader(My call was escalated to her after 35 minutes of hold!!!!!!!!!!!!

). I told her that I was promised call back 6 months ago & till date have not received any call back. she said I should have trust

in her & she will call back for sure before 6PM on 19th Sep.
Again there was no callback hence I called CC again on 20th Sept at 2PM. This time I spoke with a person named Azhar, who promised a call back from Mr Manish Pandit, who is supposed to be a manager

before 6PM on the same day.
And the story continued, again I did not receive any call back . Again I called CC. The person first told me an incorrect self name, then corrected it

.And to be my surprise he was the floor supervisor. I told him instead of waiting for Mr Pandit's call, give me his email ID. I will mail him & wait for the reply. He rejected that. He asked me my smart card number. I asked the name of the person I talked with on 20th sept. He said I did not called on 20th. Although I have all calls recorded.

.
And here I am again waiting for a call back. Is there any way to escalate this? I am also planning to move to consumer court.
The bottom line is confirm all the details before you opt for any pack & also dont go for long duration packs. If some better pack is announced you will feel bad as I am.

SledgeHammer · 09-26-09, 10:19 AM

Thanks for the info !

Most people opt for long duration packages because it's cheaper in the longer run.

imrock · 09-27-09, 02:39 PM

thanks for the info.
i never buy long duration.

Preeti_20 · 09-27-09, 04:53 PM

Thats really bad on the behalf of Big TV!

Thanks for the info~

09-27-09, 06:18 PM

I agree, it's always better to opt for the monthly packs.My last experience with big TV was yesterday , i was trying to subscribe to STAR CRICKET & even after 2 hours of trying i couldnt get through their customer service.Luckily i got an SMS OFFER from them & i just replied to the SMS & got the channel activated.

Anything · 09-27-09, 08:42 PM

And I was thinking of changing to Big TV, seems like I would need to reconsider!

swamisant · 09-30-09, 02:35 AM

Quote:

Originally Posted by Anything

And I was thinking of changing to Big TV, seems like I would need to reconsider!

This issue is with all the DTH providers. I hope we soon have the interoperability option.

neo001 · 09-30-09, 12:39 PM

Yes, That's really bad from BIGTV

09-21-09, 12:48 PM	#1
swamisant Junior Member Join Date: Apr 2008 Posts: 12 Rep Power: 2	Do not opt for long duration packs........ Please do not opt for any long duration packs as the money is deducted at the time of activation and you can not change pack till the duration is over. For monthly packs money is deducted on daily basis hence they are better. I opted for starter 3 for one year last month & since Big TV came up with better plans I wanted to upgrade to Gold/Platinum pack for one year. The CC told me that if I want to do so I will lose my money which I paid earlier and will have to pay full amount for the new plan. When I activated the starter 3 for one year plan CC told me that money will deducted on daily basis hence I opted for that. Now CC is saying that its their bullsh*t policy. When I asked CC to mail the policy, she said its another policy that they can not mail the policy and its available on icare. But I had checked icare just before calling & I told that there no such information about one time deduction on icare she said she will find out & call me back. Her name was Zebi Khan, who is supposed to be a Team Leader(My call was escalated to her after 35 minutes of hold!!!!!!!!!!!!). I told her that I was promised call back 6 months ago & till date have not received any call back. she said I should have trust in her & she will call back for sure before 6PM on 19th Sep. Again there was no callback hence I called CC again on 20th Sept at 2PM. This time I spoke with a person named Azhar, who promised a call back from Mr Manish Pandit, who is supposed to be a manager before 6PM on the same day. And the story continued, again I did not receive any call back . Again I called CC. The person first told me an incorrect self name, then corrected it.And to be my surprise he was the floor supervisor. I told him instead of waiting for Mr Pandit's call, give me his email ID. I will mail him & wait for the reply. He rejected that. He asked me my smart card number. I asked the name of the person I talked with on 20th sept. He said I did not called on 20th. Although I have all calls recorded.. And here I am again waiting for a call back. Is there any way to escalate this? I am also planning to move to consumer court. The bottom line is confirm all the details before you opt for any pack & also dont go for long duration packs. If some better pack is announced you will feel bad as I am.

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09-26-09, 10:19 AM	#2
SledgeHammer Bronze Member Join Date: Sep 2008 Location: Cochin/Bangalore Age: 26 Posts: 164 Rep Power: 2	Thanks for the info ! Most people opt for long duration packages because it's cheaper in the longer run.

09-27-09, 02:39 PM	#3
imrock Gold Member Join Date: Sep 2008 Posts: 748 Rep Power: 3	thanks for the info. i never buy long duration.

09-27-09, 04:53 PM	#4
Preeti_20 Platinum Member Join Date: Mar 2008 Location: In my Castle Posts: 3,280 Rep Power: 7	Thats really bad on the behalf of Big TV! Thanks for the info~

09-27-09, 06:18 PM	#5
bsnlfan Guest Posts: n/a	I agree, it's always better to opt for the monthly packs.My last experience with big TV was yesterday , i was trying to subscribe to STAR CRICKET & even after 2 hours of trying i couldnt get through their customer service.Luckily i got an SMS OFFER from them & i just replied to the SMS & got the channel activated.

09-27-09, 08:42 PM	#6
Anything Bronze Member Join Date: Sep 2009 Posts: 218 Rep Power: 1	And I was thinking of changing to Big TV, seems like I would need to reconsider!

09-30-09, 12:39 PM	#8
neo001 Bronze Member Join Date: Dec 2007 Location: Delhi Posts: 255 Rep Power: 2	Yes, That's really bad from BIGTV

India Broadband Forum

Do not opt for long duration packs........

Do not opt for long duration packs........

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