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  1. #1
    Junior Member

    Join Date
    Dec 2010
    Posts
    3

    Unhappy BigTV Customer Care

    What is the customer care no. of Reliance BIGTV? The one that has been mentioned to me doesnít seem to be working. Has their no. changed? I would be grateful if someone could provide me with the new contact no.

  2. #2
    Bronze Member

    Join Date
    May 2008
    Posts
    287

    Default

    No it has not changed. Its same as before

    1860 200 6666
    1800 200 9001 (toll-free)

  3. #3
    Bronze Member

    Join Date
    Sep 2008
    Posts
    271

    Default

    FYI,

    1860 200 6666 is not toll free.

  4. #4
    Bronze Member

    Join Date
    May 2008
    Posts
    287

    Default

    I know thats why mentioned toll free in front of only second number.

    and there are seperate numbers for Assam, Jammu & Kashmir and Other North Eastern States.

  5. #5
    Junior Member

    Join Date
    Jul 2010
    Posts
    5

    Default

    Whatever it is, it sucks!! The CSR of Big TV are dumb machines, not aware of anything about the product. If you are unfortunate to have bought BIG TV then better register urself on myservices.relianceada.com, you will be able to view few details of ur product at least. These dumb agents won't be able to tell you more than whats reflected on this site.


  6. #6
    Junior Member

    Join Date
    Sep 2010
    Posts
    35

    Default

    True BigTV customercare have an infamous reputation.

  7. #7
    Bronze Member

    Join Date
    May 2008
    Posts
    287

    Default

    apart from customer care there services are good. recharging is easy and to choose a long term plan u just need to call and confirm. Actually my connection is working good from last 2 years and not faced any major problem so cant tell if anybody faced problems with Customer care.

    The only problem till today is remote gone bad so replaced it with a local one nearby TV repair shop

  8. #8
    Junior Member

    Join Date
    Mar 2011
    Posts
    14

    Default

    big Tv Sucks..worst possible Customer Care they take ages to transfer call to Agents..I personally don't recommend to Buy Big TV

  9. #9
    Bronze Member

    Join Date
    Sep 2008
    Posts
    271

    Default

    Last week, I tried to call their Toll Free from BSNL landline and it was busy for long. After that, I called the same number using cellphone and the call as gone through.

    I'm just wondering are they deliberately blocking landline !

  10. #10
    Junior Member

    Join Date
    Jul 2011
    Posts
    1

    Unhappy Does the Custom care really exist for BigTv or a farce?

    I lodged a complaint to the Custom Care unit of BIGTV followed by my payment of Rs 400 to revive the a/c after 3 months of discontinuity,as one of the girls working over there promised me better service onwrds!
    But alas ! It was one of their tricks to extract some more of it out of the dissatisfaction!!
    Now it is already 20 days over now and as promised the RELIANCE ENGINEER is yet to arrive to check the digital alignments of my BIG TV ANTENNA!!

    RELIANCE..YOU are really GREAT? Your TV is BIG, NO?
    The Small Engineers of DISH TV are visitinng our ANANDAPUR area frequently..BUT these BIG ones are never seen..Only we have heard that they exist somewhere and that we need not pay them the 150 RS if they ever come!!!!

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