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planning to sue Big TV

  1. #1
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    Default planning to sue Big TV

    I'm planning to sue big TV for deficiency in service.

    I had given a relocation complaint to bigTV twice in June.
    Their Engineer never came to relocate, so I had to remove the dish manually.
    Big TV just closed my complaints without informing me.

    I again complained again in October for relocation.
    Somebody called and asked me Rs 300 for relocation.
    I told him that the money is to be deducted from my account,
    he immediately disconnected the call.
    A few days later, I called up the customer care and I came to
    know that the complaint has been closed.
    They did not inform me before closing the complaint.
    No SMS or any call. Dish was not relocated as well.

    I lodged 2 more complaints about their engineer asking for bribe
    and complaints being closed fraudulently.

    I also wrote to their nodal officer .
    Its been more than 2 weeks and I have not heard back from their nodal officer nor my dish been relocated.

    I have subscribed to their long term plan, so in the mean time money is being deducted from my account but I'm not able to watch BigTV.

    I planning to sue them in consumer court.

    Does anybody here has gone to consumer court before?
    Any idea what document I need to produce in the court and how much
    I can claim in damages?

    Any help is appreciated.

    Thanks

  2. #2
    Guardian Angel just4kix's Avatar
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    Default

    Logging a case in consumer court is easy. But before that you should make sure about the following:

    - you must have written evidences about the complaint that you are making
    - you have to send them a notice of action first - it must be sent by Registered/AD or UPS
    - You muct clearly state your grievience in your notice of action and how the service provider has failed to provide the service
    - you muct give them 15 days to rectify the fault

    p/s. Oral complaints and telephonic talk, etc. has no relevance.

    There is a website which advises on how to lodge a consumer court case. They help you in doing it for you for a very modest fee.

    Our forum admin has also some experience in the matter.
    *** Never argue with an idiot. ***

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  3. #3
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    Well, I don't have anything else except the complaints number.
    When you complain to Reliance Big TV, they don't give out any hard evidence.
    Only thing you have is complaint numbers.
    How am I going to get written evidence?

    Let me see what the consumer court says.
    Atleast next time, I'll be better prepared to file a case in consumer court

  4. #4
    Guardian Angel just4kix's Avatar
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    Send a notice by post using UPC or Registered AD. Inform them about the grievience. Clearly state the problem.

    Mention all complaint numbers. Say in the notice that you are giving them 15 days to rectify the issue else logging a complaint in consumer forum.
    *** Never argue with an idiot. ***

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  5. #5
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    I'm sending this out this week.
    I think this is the standard first step for all cases.

    Lets see.

  6. #6
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    Default watch the 3D TV at home

    Can I use 3D glasses form theatre to watch the 3D TV at home?

  7. #7
    Guardian Angel just4kix's Avatar
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    Quote Originally Posted by krunal_jr View Post
    Can I use 3D glasses form theatre to watch the 3D TV at home?
    No, you cannot. The technology in TV is completely different. Most 3D TVs use "Active Shutter" for 3D effects. Not sure about LG's passive 3D technology but then LG's passive 3D glasses are very cheap and light (so no need to steal the 3D glasses from cinemas ).

    p/s. I am not a fan of Active 3D technology.
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  8. #8
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    Hello I am in mumbai , I also want to sue Big tv for their bad service. But not on small level. Big tv is an elephant, to kill him all the victuimes should unite togethere. Let us use this forum for action against these cheaters.

  9. #9
    Guardian Angel just4kix's Avatar
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    Default Re: planning to sue Big TV

    Quote Originally Posted by Relaince victim View Post
    Hello I am in mumbai , I also want to sue Big tv for their bad service. But not on small level. Big tv is an elephant, to kill him all the victuimes should unite togethere. Let us use this forum for action against these cheaters.
    Please state your problem also. This may enlighten other users.

    Sent from my GT-I9100G using Tapatalk 2
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