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Error 102 "Smart card pairing error"

  1. #1
    Bronze Member
    Join Date
    Sep 2010
    Posts
    143

    Thumbs down Error 102 "Smart card pairing error"

    Hello guys

    Since Friday I am facing a issue with my reception HD channels only on big tv which gives me an error called "Error 102 smart card pairing error" made several complaints approximatly 15 call, every time they send me a service request number,then after an hour or so I will get another sms saying the service request number has been close hope you got the resolution.

    Today I made them final call saying "I have given them ultimatem saying to give me a resolution till monday or I dont what i am going to do.

    I'am thinking to sue them if I don't get any resolution on monday

    Any one please provide me details of how I can file a complaint against Relince digital tv for this Inconvenece caused and improper support


    Please provide me details with a clear view

    MY STB detiails

    HD/DVR setbox


    Thanks in Advance

  2. #2
    Bronze Member
    Join Date
    Sep 2010
    Posts
    143

    Default Issue Resolved

    Hello guys

    I am here to share my experence with RDTV .I called RDTV CC around 25 to 40 times since I got the smart card paring error message, Since then gave them several complaints , Not was being done and even after calling them with my registered mobile number , still my call used to land at their Normal STB and HD support, Then i took some serious steps spoke directly to the TL at their CC, he asssured me that he will send an email regarding this to the concerend team to look after 2 days nothing done,Then finally I took serious steps "Directly told them I am giving you this months end time, If my issue is not resolved I take RDTV to Consumer court, and will make sure you pay heavy fine. Some one suggested me to even launch a complaint through FB on detail on their page which was fruitfull with 30min of my I got reply from them that some one will call from CC to help me (but no one called). Then I directly wrote I will sue RDTV next month in Consumer Court as I have already given a verbal notice to you CC guys which they have noted and I made sure to record the call in mobile as proof.Today I called them to know the status of my issue Finally my call landed at their HD-DVR section, they asked me to do some trouble shooting steps, after which I am now receving the HD signals, and my HD DVR is paired.

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