India Broadband Forum

rizram

it is very best

Synergy Tech

please guys pass me the Number of BIG TV delaer in mumbai...........

ashokatg

Whatever the new packages, however attractive the pricing, the fact remains that your connection needs to be working.. right? I've had my complaint no. 80917226 pending since 21st nov (that's over 20 days now!), my STB is not working, and so far not a soul has even cared to come and check up..how's that for customer service? Every call to the call center brings forth 'someone will DEFINITELY come tomorrow before evening'..So what's the use??

saryushri

Hello Guys

Please Help me guys

I bucked with the Reliance Big TV DTH service and very Very bad experience from Customer care centre. i

took the Big TV with lots of hopes but Big Tv disappointed me with their service / customer care centre

15 days back installed the BigTV at my place stil from day one the setup box have some problem first i

contacted my dealer tht i have problem he told it take some time 48 hours to set all process. i waited upto

one week after that i given complaint on 13th december saying that.

I have a problem whenever i change the channel or press the menu button it take some time to change and

some time it will hang. Big TV execute said that our technician visit to ur place with in 48 hours i after 48

hours i called to customer care they are saying tht problem resolved compaint has been closed where i not

got a call from the technicain nor he visted my place to check the same process repeats till 18th december for

all compalints on 19 th december i had bad experience from Big TV customer executive i said Big tV serivce

is not upto the mark he told me that then why u went for Big TV u have lot of options u might u have

choosen another service. i asked him this is the not the way to speak with customer in thsi way he said like

if u talk like that we also talk like this.


On 20th december again i called the customer to know the status this time they started a new story that my

Pin code is worng that why tehy are unable to laocte my place where as when ever i give a complaint every

time they use to confirm my mobile number and address with pin code. as requested they updated the

pincode also he asked me to wait upto 24 hours means 21 december 2008 upto 4 p.m. let me see that they

do. again if i calle them what they give me the answer.

This time very bad experince with customer executive I request to Big TV higher supervisores/higher

officials teach to your employees how to speak with customers to talk in proper manner and professional

manner.

the same i e-malied to info@bigtv.co.in, customercare@bigtv.co.in lot of times i never received a single

e-mail nor any phone call.

I disapponted and fustratted with Bigtv. after having very bad experince i releaised tht unnecessary i

choosed the Big TV DTH.

Please let me know guys tht one point to whom i have to contact for this issue. fro an immedeate action.

Thanks
Sahil

Kangaroo

Hello everybody
There was a software update on my STB a few days back and now I get three extra channels added to what I was getting before - Fox History, Udaya Movies and NE ( I think it is a Nepali channel) - Not that I have gained anything from these. But there is one more change I observed when I pressed the Home button . It looks Big TV is going to introduce i Cricket, i News, iStockiKitchen and iAstro very soon inthe interactive mode. I am waiting for these to happen