India Broadband

Indronil

Hi friends ,
i am new to the forum and need some help.I got my installation
done only yesterday , after opting for the Rs 2490 package and subscribing
to the premium pack ( 146 channels according to the brochure ) but i am only
receiving 96 tv channels and no pay per view channels, no radio channels and
most of the star and some of the network 18 channels are missing.
I am not receiving full signal strength ( 2 bars are blank on the signal
strength status display ).Could that be a reason for not receiving all the channels.
Please help.Thanking you all.

Manish

I think you should immediately contact the Customer care of Big TV and tell them your status.

I request you to kindly post your comment after you do the above so that all of us get to learn more from your experience.

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gardencityboy

I think you are the first customer of big TV who has posted in the forum
keeps us posted about the details and the quality of service

How does MPEG 4 format look, is it good?

Kangaroo

Hi friends,
I have joined this forum just now to give vent to my anger against BIG TV. I purchased the set top box four days ago and the installation was done after three days after repeated phone calls to customer care. The installation was done rather haphazardly!! With the result, I have been getting only Gyan Darshan and no other channel. I have made several phone calls for the past 24 hours to customer care and all that has happened is I have been given a request (complaint) number. No service engineer has atteded or set right the problem.

Has anyone had a similar harrowing experience?

Arti

Hello Kangaroo,
Reliance in genral has a reputation of closing complaints without resolving them and in your case the only way is to keep calling them again and again till they set it right.

By the way did you not check when the installation guys were ate your place if its working or not?

prajish

Hi Friends,

Suddenly today I lost all the channels. I bought 1 year BigTV subscription and recharged with another 400RS (2190rs package for 1 year+400 rs recharge coupon). Now I am getting only Gyan Darshan and the Cinema Preview channel. All other channels are asking to pay or subscribe. I called customer service and they told there are many customers having the same issue They told to wait for another 72 hours. If there are many customers with same issue why don’t they resolve it as soon as possible or do something so the issue won't occur again.

Indronil

Hi friends ,
i have been using big tv for the last 15 days.The picture and sound
quality is good but service is very bad.First of all it took 3 days and numerous
phone calls for them to install my system.But i was receiving no sound so the techician told me that they would replace the stb the next day.I was supposed to receive 186 channels but my system showed only 96 channels.
The technician didnot come the next day.After 5 days ,numerous
phone calls and lastly after i disclosed my right to approach the consumer disputes redressal forum the technician comes and downloads an upgrade
to the stb software and now i am getting 186 channels but no colors channel.
I hope they improve their services or they are bound to loose a lot of
customers.Is tata sky any better . Current users please let me know.

Preeti_20

Call the customer service team up and ask when someone will be able to come round and solve the problem, its quite difficult to get your problem solved these days so if they no one turns up, call them up again and again until someone does come round.

It could be a possibility that there is a problem with the installation.

Kangaroo

Hello Friends,
After repeated phone calls to the customer care and a real fight with the manager of the show room whereI purchased the set top box and a threat to return the STB and that I would go to consumer court for a refund, finally they took my welcome kit number and set it right. Thank God, Now I am getting all the channels. The audio and video qualty is good. Hope it continues this way

Preeti_20

Looks like Big TV hasn't set a good reputation for itself, yet its something new which has started