India Broadband Forum

rchowdhri

Reliance Big TV has one of the worst customer service I have ever seen in my life. The 1-800 call center no does not work, the installation did not happen even after 6 days of buying the STB and despite me calling the Bombay call center no (022-30338888) mutltiple times on multiple days, the cal center guys are totally inexperienced and just do not have answers to the problem. I recommend people to not buy Big TV. My complaint no is 75103862

Archer

BIGTV = Reliance = Ambani

gardencityboy

Nothing as expected based on other reliance products

neo001

Yes big tv doesnot meets the expectation of their prospect customers as every body is expecting a more economical product from bigtv but it is too costly like TATA Sky. i think dishtv is best in terms of value for money and for their pricing and packaging.

just4kix

With any new launch there are always "teething problems" - so you need to give time to BigTV to sort out the issues (max two months). Only then we should comment whether they have good service or bad service.

Since they have just launched they would have been flooded with tons of calls and inquiries. Not all calls will result into a sale (my guess is 50 calls = 1 sale). So BigTV cannot have a huge salesforce to cope up. After a couple of months the calls will taper off and then they will be able to optimize their force.

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gardencityboy

Then why is relance wimax service still not improved?
I think it has been long time they launched Reliance wimax

Actually Reliance never cared about the customer service like Airtel does

Admin

I am not saying reliance is a good or bad company... but Reliance wimax has still not been launched.. they are running trials and havent even been allocated the spectrum they are using.

In other words both Tata and Reliance are running this illegally... can be challanged in court.

Reliance has not been granted permission to run wimax trials in Gurgaon but they are still providing connections there and I know atleast 3 companies who use reliance wimax connection as a backup in case their main connection goes down.

So there is a lot of stuff moving under the table I guess... and genuine and honest people have been kept out of this business just because some ministers and government officials had vested interests...

just4kix

@gardencityboy, I am not saying BigTV is good (or bad). All I am saying that give them time. With all the "Relaince" background, I do not expect it to be better. But let us give the dog his day first.

StarK

Reliance with its true colors shown... nothing else... just dint expect people to be frustrated so soon ...
we have our symapathies with u thread starter... but this is just reliance. u can't do anything about it... although u cud have- by not going in for big tv.

prajish

Hi Friends,

I also called big TV for more than 30 times for the installation (bangalore). The people came after 3 days and told like they usually comes if there are more than 2 to 3 dish to be installed. This shows how much they care for the customer. But the qulaity of the CHanel is amzing, I love that....