India Broadband

blackperl

tata sky the best
they guy came to install same day into night time at 10 PM as next day it was holiday
so they intalled same day.they are pro

vkivaturi

I am one of those unlucky people who opted for BIG TV and are now paying the price. The purchase of the STB was done on 31st Aug and installation on 5th Sep. The technician took all my forms after installation saying that the channels will start coming from the next day. And that is when my problems started.

Till date (Sep 20th), I'm not getting a single channel. I must have called their Mumbai number (STD call) some 20 times. Chennai local number some 50 times.

If you still want to go for BIG TV, here are some tips:

1. Do not call the customer service number duing normal working hours. They either are overworked or understaffed. Wait time is not less than 10 / 15 mins. Call them early in the morning (before 8 AM).

2. If a technician comes to your home, note down his name and mobile numbers. This is VERY IMPORTANT as their office does not know which technician is assigned to what customer.

3. Take a photocopy of the application form that comes with the STB

I dont know if it is so bad in Chennai alone or in other cities as well.

kamalian

Thanks for sharing your experience. I am not much shocked to read the comment that a Reliance product is not good in customer care support. I have experienced it with Reliance mobile phones.

Anyhow, this issue is for the past two weeks? Thats too bad. Sorry for you.

vkivaturi

My issue is finally resolved. Fed up with the problems faced for 2 weeks, I took the STB back to the reailer and asked for full refund. There was another unhappy customer with similar problem who was already shouting at the retailer. The local BIG TV guys were then called and my issue got resolved.

I can now see all the channels. Infact, I now get all the channels offered by BIG TV, not just the South Pack

The sound quality is definitely good. Will take time to get used to the remote control and other features.