India Broadband Forum

kr590 · 09-16-08, 08:42 PM

BIG TV customer service is hopeless. If you are looking to purchase BIG TV DTH
then please read about my experience....

I have purchased BIG TV on 1-SEP and since i have been calling the BIG TV Customer service every day. I am listing the most common answers that they give. ( Apart from waiting for in the que over the phone and also waiting while the customer service representative retrieve the customers data..for over 15 minutes ).

TILL NOW INSTALLATION IS NOT DONE.

> We are very sorry sir....It will be done asap
> Sorry Sir..Installation will be done in 48 hours.
> Sorry Sir ..Installation guy will call you in 2 hrs
> Sorry Sir ..Installation will be done with in 24 hrs
..................i am tired and sick of it...So i am here to write about
and let you know that ..Please you dont do the same mistake again..

For your reference my Work Order Number: 0000000000901848
Complaint Number: 75078616 ( raised on 3-SEP )

just4kix · 09-17-08, 12:32 PM

I am sorry for you. Why don't you cancel the order, demand a refund and switch to TataSky or DishTV?

Archer · 09-17-08, 01:04 PM

Thanks for the advice kr590. And sharing your experience.

Preeti_20 · 09-17-08, 02:38 PM

I would have though that a big company like Big TV (under the name of Reliance) would be really good and have one of the best customer services. But looks like its not good to judge anything even if it means the service is from a big company.

Cancel your order and get your money back!

Rameshjeee · 09-17-08, 02:48 PM

Is it only you who is facing this problem or are there many other like you.

Admin · 09-17-08, 02:52 PM

Its the state of every service provider in India except a selected few who actually care about a customer... Its the crappy attitide of their employees.

India has gone to the dogs

I have been making call after call to tata wimax guys like you are and same reply from them aswell... I guess they are all sitting in the same building and say the same thing to every customer.

Rameshjeee · 09-17-08, 02:57 PM

You cancel the BIG TV & go for TataSky...The customer care is good...

Iam using it for past 1 yaer.....

Preeti_20 · 09-17-08, 03:00 PM

Yes Tata Sky does have excellent service, and it think they are one company in India who provide the best ever customer service.

Archer · 09-17-08, 03:01 PM

DishTV's customer care is also good.

Admin · 09-17-08, 03:46 PM

Althought I hate the word TATA now after my tata wimax experience but I have been using tata sky for some time and its been trouble free ever since it was installed.

09-19-08, 10:00 PM

tata sky the best
they guy came to install same day into night time at 10 PM as next day it was holiday
so they intalled same day.they are pro

vkivaturi · 09-20-08, 02:57 PM

I am one of those unlucky people who opted for BIG TV and are now paying the price. The purchase of the STB was done on 31st Aug and installation on 5th Sep. The technician took all my forms after installation saying that the channels will start coming from the next day. And that is when my problems started.

Till date (Sep 20th), I'm not getting a single channel. I must have called their Mumbai number (STD call) some 20 times. Chennai local number some 50 times.

If you still want to go for BIG TV, here are some tips:

1. Do not call the customer service number duing normal working hours. They either are overworked or understaffed. Wait time is not less than 10 / 15 mins. Call them early in the morning (before 8 AM).

2. If a technician comes to your home, note down his name and mobile numbers. This is VERY IMPORTANT as their office does not know which technician is assigned to what customer.

3. Take a photocopy of the application form that comes with the STB

I dont know if it is so bad in Chennai alone or in other cities as well.

kamalian · 09-21-08, 06:12 PM

Thanks for sharing your experience. I am not much shocked to read the comment that a Reliance product is not good in customer care support. I have experienced it with Reliance mobile phones.

Anyhow, this issue is for the past two weeks? Thats too bad. Sorry for you.

vkivaturi · 09-21-08, 08:04 PM

My issue is finally resolved. Fed up with the problems faced for 2 weeks, I took the STB back to the reailer and asked for full refund. There was another unhappy customer with similar problem who was already shouting at the retailer. The local BIG TV guys were then called and my issue got resolved.

I can now see all the channels. Infact, I now get all the channels offered by BIG TV, not just the South Pack

The sound quality is definitely good. Will take time to get used to the remote control and other features.

09-16-08, 08:42 PM	#1
kr590 Junior Member Join Date: Sep 2008 Posts: 1 Rep Power: 0	BIG TV is THE WORST DTH SERVICE PROVIDER BIG TV customer service is hopeless. If you are looking to purchase BIG TV DTH then please read about my experience.... I have purchased BIG TV on 1-SEP and since i have been calling the BIG TV Customer service every day. I am listing the most common answers that they give. ( Apart from waiting for in the que over the phone and also waiting while the customer service representative retrieve the customers data..for over 15 minutes ). TILL NOW INSTALLATION IS NOT DONE. > We are very sorry sir....It will be done asap > Sorry Sir..Installation will be done in 48 hours. > Sorry Sir ..Installation guy will call you in 2 hrs > Sorry Sir ..Installation will be done with in 24 hrs ..................i am tired and sick of it...So i am here to write about and let you know that ..Please you dont do the same mistake again.. For your reference my Work Order Number: 0000000000901848 Complaint Number: 75078616 ( raised on 3-SEP )

09-20-08, 02:57 PM	#12
vkivaturi Junior Member Join Date: Sep 2008 Posts: 2 Rep Power: 0	Tips for people who still want to go for BIG TV I am one of those unlucky people who opted for BIG TV and are now paying the price. The purchase of the STB was done on 31st Aug and installation on 5th Sep. The technician took all my forms after installation saying that the channels will start coming from the next day. And that is when my problems started. Till date (Sep 20th), I'm not getting a single channel. I must have called their Mumbai number (STD call) some 20 times. Chennai local number some 50 times. If you still want to go for BIG TV, here are some tips: 1. Do not call the customer service number duing normal working hours. They either are overworked or understaffed. Wait time is not less than 10 / 15 mins. Call them early in the morning (before 8 AM). 2. If a technician comes to your home, note down his name and mobile numbers. This is VERY IMPORTANT as their office does not know which technician is assigned to what customer. 3. Take a photocopy of the application form that comes with the STB I dont know if it is so bad in Chennai alone or in other cities as well.

09-21-08, 08:04 PM	#14
vkivaturi Junior Member Join Date: Sep 2008 Posts: 2 Rep Power: 0	Issue resolved My issue is finally resolved. Fed up with the problems faced for 2 weeks, I took the STB back to the reailer and asked for full refund. There was another unhappy customer with similar problem who was already shouting at the retailer. The local BIG TV guys were then called and my issue got resolved. I can now see all the channels. Infact, I now get all the channels offered by BIG TV, not just the South Pack The sound quality is definitely good. Will take time to get used to the remote control and other features.

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Never Use Airtel. Worst Service Provider	jr.ritesh	Airtel Broadband	94	11-17-09 11:46 PM
Can modem of other service provider be used with BSNL??	namsky123	BSNL broadband	1	03-10-08 12:13 PM
from all of the BROADBAND service provider whos service is fast?	digiscripter	Other DSL Broadband Services	7	03-01-08 03:47 PM
Would we ever have all channels in one service provider?	MyWay	Direct to home, Satellite, Cable and iptv	7	02-06-08 11:23 PM
Wireless Internet Service Provider	India Broadband Internet	India Broadband and Telecom News	0	05-01-06 08:14 AM

09-17-08, 12:32 PM	#2
just4kix Platinum Member Join Date: Dec 2007 Location: Pune Posts: 8,899 Blog Entries: 6 Rep Power: 19	I am sorry for you. Why don't you cancel the order, demand a refund and switch to TataSky or DishTV?

09-17-08, 01:04 PM	#3
Archer Platinum Member Join Date: Aug 2008 Location: Kerala Posts: 2,824 Rep Power: 6	Thanks for the advice kr590. And sharing your experience.

09-17-08, 02:38 PM	#4
Preeti_20 Platinum Member Join Date: Mar 2008 Location: In my Castle Posts: 3,280 Rep Power: 7	I would have though that a big company like Big TV (under the name of Reliance) would be really good and have one of the best customer services. But looks like its not good to judge anything even if it means the service is from a big company. Cancel your order and get your money back!

09-17-08, 02:48 PM	#5
Rameshjeee Aadhavan is Coming Join Date: Aug 2008 Location: Leaving Chennai Age: 26 Posts: 3,075 Rep Power: 10	Is it only you who is facing this problem or are there many other like you.

09-17-08, 02:52 PM	#6
Admin Join Date: Jan 2006 Location: New Delhi Age: 32 Posts: 4,700 Rep Power: 12	Its the state of every service provider in India except a selected few who actually care about a customer... Its the crappy attitide of their employees. India has gone to the dogs I have been making call after call to tata wimax guys like you are and same reply from them aswell... I guess they are all sitting in the same building and say the same thing to every customer.

09-17-08, 02:57 PM	#7
Rameshjeee Aadhavan is Coming Join Date: Aug 2008 Location: Leaving Chennai Age: 26 Posts: 3,075 Rep Power: 10	You cancel the BIG TV & go for TataSky...The customer care is good... Iam using it for past 1 yaer.....

09-17-08, 03:00 PM	#8
Preeti_20 Platinum Member Join Date: Mar 2008 Location: In my Castle Posts: 3,280 Rep Power: 7	Yes Tata Sky does have excellent service, and it think they are one company in India who provide the best ever customer service.

09-17-08, 03:01 PM	#9
Archer Platinum Member Join Date: Aug 2008 Location: Kerala Posts: 2,824 Rep Power: 6	DishTV's customer care is also good.

09-17-08, 03:46 PM	#10
Admin Join Date: Jan 2006 Location: New Delhi Age: 32 Posts: 4,700 Rep Power: 12	Althought I hate the word TATA now after my tata wimax experience but I have been using tata sky for some time and its been trouble free ever since it was installed.

09-19-08, 10:00 PM	#11
blackperl Guest Posts: n/a	tata sky the best they guy came to install same day into night time at 10 PM as next day it was holiday so they intalled same day.they are pro

09-21-08, 06:12 PM	#13
kamalian Junior Member Join Date: Sep 2008 Posts: 44 Rep Power: 2	Thanks for sharing your experience. I am not much shocked to read the comment that a Reliance product is not good in customer care support. I have experienced it with Reliance mobile phones. Anyhow, this issue is for the past two weeks? Thats too bad. Sorry for you.

India Broadband Forum

BIG TV is THE WORST DTH SERVICE PROVIDER

BIG TV is THE WORST DTH SERVICE PROVIDER

Similar Threads