India Broadband Forum


BIG TV is THE WORST DTH SERVICE PROVIDER

This is a discussion on BIG TV is THE WORST DTH SERVICE PROVIDER within the Big TV forums, part of the Direct to home, Satellite, Cable and iptv category; BIG TV customer service is hopeless. If you are looking to purchase BIG TV DTH then please read about my ...

Go Back   India Broadband Forum > Mobile and DTH > Direct to home, Satellite, Cable and iptv > Big TV

India Broadband Forum


Big TV Reliance big tv dth forum for troubleshooting, plans and pricing related discussions.

                      

Reply

 

LinkBack Thread Tools Display Modes
Old 09-16-08, 07:42 PM   #1
Junior Member
 
Join Date: Sep 2008
Posts: 1
Rep Power: 0
kr590 is on a distinguished road
Default BIG TV is THE WORST DTH SERVICE PROVIDER

BIG TV customer service is hopeless. If you are looking to purchase BIG TV DTH
then please read about my experience....

I have purchased BIG TV on 1-SEP and since i have been calling the BIG TV Customer service every day. I am listing the most common answers that they give. ( Apart from waiting for in the que over the phone and also waiting while the customer service representative retrieve the customers data..for over 15 minutes ).

TILL NOW INSTALLATION IS NOT DONE.

> We are very sorry sir....It will be done asap
> Sorry Sir..Installation will be done in 48 hours.
> Sorry Sir ..Installation guy will call you in 2 hrs
> Sorry Sir ..Installation will be done with in 24 hrs
..................i am tired and sick of it...So i am here to write about
and let you know that ..Please you dont do the same mistake again..

For your reference my Work Order Number: 0000000000901848
Complaint Number: 75078616 ( raised on 3-SEP )
kr590 is offline   Reply With Quote
Old 09-17-08, 11:32 AM   #2
Platinum Member
 
just4kix's Avatar
 
Join Date: Dec 2007
Location: Pune
Posts: 9,223
Blog Entries: 6
Rep Power: 21
just4kix is a splendid one to beholdjust4kix is a splendid one to beholdjust4kix is a splendid one to beholdjust4kix is a splendid one to beholdjust4kix is a splendid one to beholdjust4kix is a splendid one to beholdjust4kix is a splendid one to beholdjust4kix is a splendid one to behold
Default

I am sorry for you. Why don't you cancel the order, demand a refund and switch to TataSky or DishTV?
just4kix is online now   Reply With Quote
Old 09-17-08, 12:04 PM   #3
Platinum Member
 
Archer's Avatar
 
Join Date: Aug 2008
Location: Kerala
Posts: 2,906
Rep Power: 6
Archer is a jewel in the roughArcher is a jewel in the roughArcher is a jewel in the rough
Default

Thanks for the advice kr590. And sharing your experience.
Archer is offline   Reply With Quote
Old 09-17-08, 01:38 PM   #4
Platinum Member
 
Join Date: Mar 2008
Location: In my Castle
Posts: 3,670
Rep Power: 8
Preeti_20 is a jewel in the roughPreeti_20 is a jewel in the roughPreeti_20 is a jewel in the rough
Default

I would have though that a big company like Big TV (under the name of Reliance) would be really good and have one of the best customer services. But looks like its not good to judge anything even if it means the service is from a big company.

Cancel your order and get your money back!
Preeti_20 is offline   Reply With Quote
Old 09-17-08, 01:48 PM   #5
Good to be Back
 
Join Date: Aug 2008
Location: Bangalore
Age: 26
Posts: 3,009
Rep Power: 10
Rameshjeee is a name known to allRameshjeee is a name known to allRameshjeee is a name known to allRameshjeee is a name known to allRameshjeee is a name known to allRameshjeee is a name known to all
Default

Is it only you who is facing this problem or are there many other like you.
Rameshjeee is offline   Reply With Quote
Old 09-17-08, 01:52 PM   #6
 
Admin's Avatar
 
Join Date: Jan 2006
Location: Toronto
Age: 32
Posts: 4,607
Rep Power: 13
Admin is just really niceAdmin is just really niceAdmin is just really niceAdmin is just really niceAdmin is just really nice
Default

Its the state of every service provider in India except a selected few who actually care about a customer... Its the crappy attitide of their employees.

India has gone to the dogs I have been making call after call to tata wimax guys like you are and same reply from them aswell... I guess they are all sitting in the same building and say the same thing to every customer.
__________________
New Contest
Admin is offline   Reply With Quote
Old 09-17-08, 01:57 PM   #7
Good to be Back
 
Join Date: Aug 2008
Location: Bangalore
Age: 26
Posts: 3,009
Rep Power: 10
Rameshjeee is a name known to allRameshjeee is a name known to allRameshjeee is a name known to allRameshjeee is a name known to allRameshjeee is a name known to allRameshjeee is a name known to all
Default

You cancel the BIG TV & go for TataSky...The customer care is good...:14:
Iam using it for past 1 yaer.....
Rameshjeee is offline   Reply With Quote
Old 09-17-08, 02:00 PM   #8
Platinum Member
 
Join Date: Mar 2008
Location: In my Castle
Posts: 3,670
Rep Power: 8
Preeti_20 is a jewel in the roughPreeti_20 is a jewel in the roughPreeti_20 is a jewel in the rough
Default

Yes Tata Sky does have excellent service, and it think they are one company in India who provide the best ever customer service.
Preeti_20 is offline   Reply With Quote
Old 09-17-08, 02:01 PM   #9
Platinum Member
 
Archer's Avatar
 
Join Date: Aug 2008
Location: Kerala
Posts: 2,906
Rep Power: 6
Archer is a jewel in the roughArcher is a jewel in the roughArcher is a jewel in the rough
Default

DishTV's customer care is also good.
Archer is offline   Reply With Quote
Old 09-17-08, 02:46 PM   #10
 
Admin's Avatar
 
Join Date: Jan 2006
Location: Toronto
Age: 32
Posts: 4,607
Rep Power: 13
Admin is just really niceAdmin is just really niceAdmin is just really niceAdmin is just really niceAdmin is just really nice
Default

Althought I hate the word TATA now after my tata wimax experience but I have been using tata sky for some time and its been trouble free ever since it was installed.
Admin is offline   Reply With Quote
Reply

Tags
big, dth, provider, service, worst

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads

Thread Thread Starter Forum Replies Last Post
Big TV adding HD Preeti_20 Big TV 5 03-03-10 07:14 PM
which is the best DTH service in mumbai-borivali-according to cost & after sales hidakshay Direct to home, Satellite, Cable and iptv 2 02-14-10 12:28 PM


All times are GMT +5.5. The time now is 08:05 AM.


India Broadband Forum