Is the quality of service commensurate with the telecom industry growth in India? The country is reported to have record increase in broadband subscriptions but the quality of service is not improving. If you happen to visit any of the online broadband forums, you will understand what I am talking about. Very rarely do you see anyone writing something good about a service provider.
India has almost a dozen big broadband service providers; however, none of them seem to satisfy the consumers. You will come across several instances of a foreign national writing off the broadband service scene in India. They ought to be frustrated given the stark difference of service between the broadband connectivity in India and that in other technologically advanced countries. For uninterrupted broadband connectivity for their business, they often make use of two or more broadband connections. This idea, though fine for businesses, does not work with individuals. Individual consumers cannot afford multiple connections.
The broadband consumers in India do not have anything to compare services with, but they are aware they are not getting a decent service, let alone optimum benefits from the service. To add to their woes, the frantic calls to the customer service for help remain unheeded.
